imile.com Reviews 

Very poor customer service very poor delivery system almost late delivery and lost package

They don't have collecting points, so either you are at home or you miss the package.
Their phone number is a chatbot and impossible to speak to a human person
Their chat doesn't help at all, impossible to contact them, don't answer the contact email
Don't use them if you can use another company

Imile are hopeless, unable to find my suburban adress 5 out of 5 times, claiming "wrong address" or "delivered" when not and then I am unable to contact imile. Australia Post get it right every time.

Absolutely terrible company. They take absolutely no responsibility for their sub-contractor drivers. I've been waiting for a package for over a week now. I now have them blacklisted when I order anything from Shein.

AVOID AT ALL COSTS

Absolutely terrible

Absolutely terrible delivery service. My parcel has been stuck in Townsville for over a week. They KNOW they cannot deliver to my Parcel Collect address, yet they keep sending it out for delivery anyway.

I called multiple times, opened a ticket, and was told to wait 1–2 days. Days later, nothing has been resolved and they refuse to tell me where my parcel actually is.

I’m now leaving Townsville and have had to request a refund for my $140 order because of their incompetence.

Avoid iMile at all costs.

Terrible service - said package was not able to be delivered although I was home all day, then I arranged for next day delivery only to find out the following day that after one apparent false attempt to deliver yesterday they have returned the parcel to sender today. My full address inclusing post code was on the package. Their phones just ring with no answer, and their online chat just apologies for inconvenicence and say I have to contact the seller - shocking service!

3 delivers in a few weeks after several complaints to the company, still the delivery driver throws the package over the back fence, so my dogs eat it.
It's not only disappointing but it is also animal cruelty as he has thrown a parcel at my dogs then they chew it up and swallow plastic. Not once has this delivery driver even entered the front yard, which is not fenced, it just has a front door and porch with a camera ( a safe place to leave parcels )

I didn’t get a choice when shipping as my app forced me to use this service. They are awful.

The package arrived in my town in a timely manner, then they attempted to deliver it on a Saturday morning - the delivery address is a Monday-Friday business, with a locked foyer when they are closed.

When I rang to complain about this, because they then failed to attempt to deliver the package on Monday, they scheduled to deliver it on Wednesday.

My package has now gone back to Sydney, and is apparently being shipped to Brisbane, when I am on the Mid North Coast. Horrendous. I haven’t received my package, now it is considered late and frankly I hardly want it anymore.

What a terrible company. I have proof that they delivered my parcel to the wrong address and for two weeks now they are "investigating" what happened. Terrible company.

I have had most of my deliveries from Aliexpress and I can say that Imile is the best and most trusted courier service. If you had Speedx for delivery like I did and had very bad experience with Speedx then you will appreciate Imile.
Imile is very efficient and their delivery is always on time. They inform a day before delivery and inform when package is delivered. Address is always right. Package is delivered safely. If have any issues, can email them and they respond quickly. Thank you Imile for being such an amazing courier service.

The driver arrived with two of my parcels. He literally threw the first one over my fence, then marked the second parcel as “delivered” while it was STILL in his possession and drove away with it.

Luckily, I noticed what was happening on my security cameras and went outside to confront him. I had to chase him down the street and physically retrieve my parcel from him. If I hadn't noticed and gone after him, I would have lost my package despite iMile's system claiming it had already been “delivered.”

On top of that, the driver couldn't speak a single word of English, only chinesse, making it practically impossible to communicate with him or get any explanation for what he was doing.

This is beyond incompetent. Marking a customer's parcel as delivered and then driving away with it is completely unacceptable. I have all the proof on my video cameras.

This delivery service is dodgy. So many lies about my order being delivered. It was sent back to the seller. Never again. I now only buy online if delivery option is Aus Post. They have a reputation of not delivering to addresses but at least they drop it to the post office.

I would write 0 if I could. They left my parcel outside by the main entrance of my apartment, easy for anyone to steal. They send pictures with the delivery and every picture is a blurry close-up of the package which doesn't give you any information about where they've left it. Another package I recieved was delivered to the wrong address at around 8PM. The delivery drivers don't care, I truly don't understand how people like this keep getting jobs and how there's so many of them.

What's worse is that I spoke to an agent and they said it would take a week for the internal enquiry to be resolved. So basically I wait a week to figure out what happened? No information provided on how I'll get it back, and no explanation for how a driver could have gotten it so wrong. EVEN WORSE, the "agent" stopped responding. I don't think I'll buy anything else from China if its getting delivered by iMile.

The worst courier ever without communication skills,liar and no respect, imile and the driver never deliver your parcel at 5 pm

If you’re could give half a second and, I would. Absolutely the worst delivery service, even worse than Aramex

Ong what a disgrace of a courier firm. They have lied to my face, about my parcel delivery. For anyone reading this and if you purchase from Temu, contact Temu and they will assist you by black loating imile from your profile. Temu has been fantastic in regards to helping me sort imile out. Please AVOID using imile.

So bad my parcels are dump at the letter box or on top of electrical boxes . I live in a unit complex two story . These delivery people are lazy as can be won’t use the lift or the stair to bring to my door . You also get a tracking number yep nice but than a delivery it’s coming today but it never arrives on that day . WTF . Having to wait at home with an ear out for my phone so no one nicks my parcels .

Courier for Temu. TERRIBLE. I've communicated with them 35 times over the last 3 months and keep getting the same generic reply "we're looking in your issue". An absolute scam.

impossible to get in contact with a human operator

I mile is the terrible post office don't mail anything through I mile. Especially and Alvaro Obregon Cuauhtémoc area they charge me money for picking up a package that was not even overdue that was picked up within 5 hours of when they let me know