imile.com Reviews 

Worst company you could deal with, never pick up the phone and I believe they are training their drivers how to ignore customers and treat them in a rude way. Also, the well known excuse: customer not responding or changed address while all these are drivers' lies. I can't believe why people are still dealing with them?!

⭐☆☆☆☆ An Absolute Disaster – The Worst Delivery Company I Have Ever Dealt With

I honestly don't understand why TEMU continues to use iMile for deliveries in the Dominican Republic. Every other courier company I have dealt with has delivered my orders without any problems, but iMile is a complete failure.

Customer service is practically non-existent. You cannot reach anyone by phone, no one responds to messages, and there is no way to communicate with a real person. Their website works, but that seems to be the only thing that does.

If a delivery fails, there is no pickup location, no local office where customers can collect their package, and no practical way to resolve the situation. You are simply left waiting without any meaningful information or support.

The entire logistics operation appears disorganized, unprofessional, and completely indifferent to its customers. Instead of receiving a delivery service, you are left watching package status updates online while your parcel never arrives.

Based on my experience, I cannot recommend iMile to anyone. I sincerely hope TEMU finds a more reliable logistics partner for the Dominican Republic, because iMile is seriously damaging the otherwise positive shopping experience that TEMU provides.

This has got to be fraud. They are stealing our packages!

Do not deal with this business. They are nothing but liars that will put up false tracking updates. They will give you the exact same story when you contact their so called “agents” I am pretty sure it’s all just AI. They will give you the exact same excuse when asking where your parcel is. “ there has been a delay” “ can’t give you a date when it will be delivered” apparently they received it on Monday in Brisbane, today is Thursday and I am 100km away. Avoid anyone that uses this service as clearly it’s cheap and poorly managed. Never again.

Parcel was thrown from bottom of 6 steps hitting the colourbond outside wall before it landed on tiles.
I told the delivery man he could have dented the metal. All he did was confirm the address and walked off. He could have left it on the bottom step instead of throwing it.
Very poor service.

My package was “undeliverable” due to the driver supposedly being in an accident, and then it was because my address was too “confusing” … it was a normal address…. that I live at…
Customer service is appalling - they just close the ticket without answering anything

Failed delivery multiple times even though we were home. Failed to be able to contact anyone. This company needs to ditch AI and get some people on the job. Dismal service and performance

I needed to change my address for a shipment, I called their number, sent them emails, used the assistant on their website, but nothing worked, it was all useless and bounced me between services that also didn't work
The email route came with an immediate automated reply telling to just check the site
The phone number redirected to the assistant on the website
The assistant gave me nothing that could help with my case
And in all of this there was no human in sight. It was a terrible experience and I would never recommend them

Update on my previous review. A month on, 37 days late and counting plus the lies and excuses continue. The consistent pattern within all the 1 star ratings is disturbing and the worst part is, we the customers are powerless to do anything. The live chat cant be recorded, if you request to submit a formal complaint, it falls on deaf ears. This company should change its name to, "iMile dismal service non delivery".

The delivery address is the business address, but the delivery guy always come at out of business hours then mark Unable to delivery? Useless service.

A delivery of mine was scheduled with iMile and obviously this is something I had no control over. I received an email from iMile late on a Friday saying that my items were dispatched and I can expect to receive them within 1-2 working days. The following day was a Saturday which is generally not considered a working day so I didn’t even think about it, but apparently the company tried to deliver and could not find a safe place to drop off presumably because no one was home. The items then sat at their warehouse until I contacted them the following week and they said they would try to deliver again, but that it can take up to 3 days. I made sure someone was home the entire time for 3 days only for the items not to be delivered again supposedly because of an accident (fair enough things happen). There were no updates on the website so I contacted the company again to find out what is going on. I was told that the items were scheduled for the next day, however there was no delivery information. I then contacted the company again and I was told they were being dispatched today with delivery any time within the next 3 days. At this point I actually contacted the sender who said the items were being sent back although I was told something different and this is not reflected on the tracking website. Really bad customer service!

Horrible customer service system, Have to go through multiple hoops just to get the phone number,
wont deliver to post offices for some unkown reason, and instead of contacting you they just send the parcel back to sender. I want this company eradicated

I wish I could give 0 stars. Their customer service is hopeless. If nothing goes wrong, you'll get your package, if there is ANY issue, assume it will never be resolved and the item lost.
I had a package arrive at my local imile depot that was scanned almost daily as on board for delivery for over a month. The next month had no scan events at all. Imile was first contacted on the 3rd on board for delivery scan. I got no updates, emails would not be replied to and were usually generic. There is no phone number to call to talk to someone. I was told there is no way to confirm where the package is when it's scanned even though their own tracking page said it was at my local depot, also unable to collect a package yourself as there is no depot... Which makes no sense.
After 2 months of having to pester for updates, my tracking now says the package is lost at the warehouse, but I've gotten no email from them despite them insisting they would let me know when there was an update.
In my honest opinion, I don't think they investigate anything and I wouldn't be surprised if their customer service people are bots.

The absolute worst delivery service rude late middle of the night they're about four times longer than any other service they assign a driver after taking their sweet time to do that and then it will just be obviously in their car just waiting for when they feel like it up through a week I'm ready to stop buying anything off team of just on the chance that that's the service can't stand it

They are rude and disrespectful. No effort to knock on door instead they throw parcel with no disregard for contents. Even their picture of delivery is parcel in mid flight.
I hope their personal deliveries are treated with as much contempt.

How can a company be so useless in every single aspect of (non) delivery. So frustrating, saying failed delivery as nowhere safe to leave it. I am home all day and left main gate open to make things as simple as possible. So lazy and liars. This happened 3 times and their hotlines and communication centers are of no help.

What do you mean what wrong went this time.
Your admitted to your mistakes.
Disgusting delivery company
Leave a large note on door please knock or call out which no driver does.
Obviously doesn't read English.

Reports several failed deliveries with made up excuses. Further investigations showed there were no attempts to deliver. Requested photos showing attempted delivery or unsafe place to leave order - zero. Multiple attempts to engage with them, to no avail. Four different instances. Requests to pick-up from warehouse accepted but never arranged or arranged but orders returned anyway. Poor customer service and communication. Infuriating. Imile is highly incompetent. They do not deserve even the one star.

If i could give zero stars i would, very bad service they showed my order as delivered and even proof that it was signed by me even though i didn’t . I called and tried to search for a solution but no one answered just an automatic voice telling random things, all this just for it to come a day later after. Never ever using their services again. Wouldn’t recommend at alll.

Like others, I would give zero stars if I could. According to the label on the parcel, my parcel was shipped on Friday, July 24. Why has it taken seven days to be delivered when I have received an email from iMile every day for the last four days advising me "Your parcel is on its way with our courier and is expected to reach you within 1-2 working day."? The parcel was delivered today. I was home when it was delivered so I know the courier did not knock on my front door. The courier just left the parcel in my letter box.