I have been with HUK-COBURG for a long time, and have never experienced any problems with their service. I chose this firm because their fees are less expensive than other insurance companies I have... See more
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My car broke down on the highway, so I contacted my insurance company to request a tow truck. They sent one, and it took the car to a nearby repair shop in a small village. Since it was already 10:00... See more
Company replied
My car was insured in Huk24 and I've recently had a heavy insurance case. The car, which was quite expensive, got stolen. Huk has paid money within 5 weeks. All the formalities were professionally... See more
Company replied
Overall experience as an American with HUK was absolutely outstanding. HUK-COBURG, specifically, Jessica Ruth, took the time and went above and beyond to explain everything to me in english. Outstan... See more
Company replied
Company details
- Insurance Company
- also in
- Auto Insurance Agency
- Health Insurance Agency
- Legal Expenses Insurance Company
- Liability Insurance Company
- Life Insurance Agency
Written by the company
Die HUK-COBURG ist einer der führenden deutschen Versicherer mit einem umfassenden Angebot an Versicherungen für private Haushalte. Mehr als 13 Millionen Kunden vertrauen der HUK-COBURG. Sie finden bei uns alles, was ein privater Haushalt benötigt, um Risiken abzusichern und Vorsorge zu leisten: Von der Kraftfahrtversicherung über Haftpflicht-, Unfall-, Sach- und Rechtsschutzversicherungen bis hin zur privaten Krankenversicherung sowie Lebens- und privaten Rentenversicherungen. Der Schwerpunkt der HUK-COBURG liegt traditionell in der Autoversicherung. Mit rund 14 Millionen versicherten Kraftfahrzeugen sind wir der größte deutsche Autoversicherer.
Contact info
HUK-COBURG-Platz 1, 96444, Coburg, Germany
- 09561 96100
- info@huk-coburg.de
- www.huk.de
4.1
Great
38K reviews
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Trying to change the name of a 50ccm…
Trying to change the name of a 50ccm since 1 weeks. Telephone. I one picked up, to messages sent (one from the website form and one directly email)
Still waiting for any kind of reply…
October 24, 2026
Unprompted review
Reply from HUK-COBURG
Gerne kümmern wir uns um Ihr Anliegen. Bitte melden Sie sich dazu gemeinsam mit Ihrer Vertragsnummer und dem Betreff "Trustpilot - Raul Roca" per E-Mail (socialmedia@huk.de) bei uns. Schildern Sie uns hier den Sachverhalt auch etwas ausführlicher. Wir kümmern uns dann um alles Weitere.
Reply from HUK-COBURG
So soll es sein. Vielen Dank für Ihre tolle Bewertung! 😍
poor-quality service
My car broke down on the highway, so I contacted my insurance company to request a tow truck. They sent one, and it took the car to a nearby repair shop in a small village. Since it was already 10:00 PM and the shop was closed, the tow truck driver told me to leave the car key in the mailbox, saying a mechanic would arrive in the morning to run diagnostics. When I called the shop the next morning, I discovered they didn't have any mechanics and it wasn't actually a repair shop at all. I’ve spent half the day trying to get through to the insurance company to find out what to do next and why this situation happened.
October 13, 2026
Unprompted review
Reply from HUK-COBURG
Guten Tag,
wir entschuldigen uns ausdrücklich dafür, dass Sie nach Ihrem Fahrzeugausfall unzureichend unterstützt wurden und es Missverständnisse bezüglich der Werkstatt gab. Unser Ziel ist es, in Notfällen schnell und zuverlässig zu helfen. Gern möchten wir den Fall gemeinsam mit Ihnen klären. Bitte schreiben Sie uns eine E-Mail an socialmedia@huk.de unter Angabe des Betreffs "Bewertung auf Trustpilot - Vitalii", Ihrer Vertrags- bzw. Schadennummer sowie Ihren Kontaktdaten. Wir kümmern uns dann darum.
Viele Grüße
Julia
Reply from HUK-COBURG
Vielen Dank für Ihre Bewertung.
I have been with HUK-COBURG for a long
I have been with HUK-COBURG for a long time, and have never experienced any problems with their service. I chose this firm because their fees are less expensive than other insurance companies I have compared them with. They are very promt in dealing with any issues I have had.
Joan Ammon
September 25, 2026
Reply from HUK-COBURG
Vielen Dank für Ihre langjährige Treue und Ihr positives Feedback. Ihre Zufriedenheit und Ihr Hinweis auf unseren günstigen Preis freuen uns sehr. Ihr Vertrauen in uns wissen wir zu schätzen.
No communications for my case
nobody contacted me about my contract.
Only system mails and Payment Reminder Letters always arrive in my post box.
September 17, 2026
Reply from HUK-COBURG
Vielen Dank für Ihre Rückmeldung. Es tut uns leid, dass Sie bisher keine persönliche Rückmeldung zu Ihrem Vertrag erhalten haben. Wir möchten Ihrem Anliegen schnellstmöglich nachgehen. Bitte senden Sie uns zur Prüfung eine E-Mail an socialmedia@huk.de mit dem Betreff "Bewertung auf Trustpilot - Nick Zhang" sowie Ihrer Vertragsnummer und Ihren vollständigen Kontaktdaten.
I am really annoyed with Huk-Coburg
I am really annoyed with Huk-Coburg. If you are an expat living in Germany with a spouse and you are over 55, avoid this company for health insurance. Try expat insurance first. Do not make the same mistake as me and end up with a HUGE monthly insurance cost thanks to HUK.
I am also VERY disappointed with the communication. I called up HUK while I was in the USA to finish my move. I wanted to talk to someone about the health insurance cost. The assistant refused to talk to me without the health insurance number. I offered every other way to prove identity and it was refused and she ended the call.
Lastly, regarding the agent in Lemgo who represents HUK-COBURG. I sent a request for help via the HUK portal to the representative in LEMGO. NOTHING back at all.
HUK is rubbish. AVOID IF YOU CAN.
UPDATE 23rd Sept 2026.
The social media team did respond to the original complaint very quickly. HOWEVER, despite being told that I would get help, nothing has happened. I have asked three times for updates. SO SERVICE IS STILL POOR.
UPDATE 25th Sept 2026
Again, the social media team responded quickly and immediate help was promised. Still, nothing has happened.
UPDATE 8th October 2026
Again, the social media team responded quickly. However, no one that can help me on insurance costs has contacted me.
August 27, 2026
Unprompted review
Reply from HUK-COBURG
Vielen Dank für Ihre ausführliche Rückmeldung. Es tut uns leid, dass Sie Ihre Erfahrungen mit uns als negativ empfinden. Wir legen Wert auf transparente Kommunikation und möchten Ihre Anliegen gerne direkt mit Ihnen klären. Schreiben Sie uns bitte unter socialmedia@huk.de mit dem Betreff "Bewertung auf Trustpilot - David Humphreys" sowie Ihren Vertragsdaten und Ihrer Kontaktinformation. Wir werden uns zeitnah bei Ihnen melden und gemeinsam prüfen, wie wir Sie bestmöglich unterstützen können.
Easy to claim damages and fast response.
August 20, 2026
Reply from HUK-COBURG
Vielen Dank für Ihre 5-⭐ -Bewertung!
Service is very good and the costs are…
Service is very good and the costs are reasonable. I recommend hukcoburg.
August 16, 2026
Unprompted review
Reply from HUK-COBURG
Herzlichen Dank für Ihre 5-Sterne Bewertung. Es freut uns, dass Sie uns weiterempfehlen.
Quick process
Quick process, decent pricing and very helpful executive.
August 3, 2026
Unprompted review
Reply from HUK-COBURG
Wie wunderbar, dass Sie rundum mit unserem Service sowie unserem Preis-Leistungs-Verhältnis zufrieden sind. Mehr wünschen wir uns nicht. 😊
Professional, friendly, and comprehensive insurance service
I would like to share my positive experience with Katja Albertshofer, who assisted me with my car insurance policy today. Katja was incredibly professional, courteous, and knowledgeable. She took the time to answer all of my questions thoroughly, leaving no doubt in my mind that she deserves a five-star rating for her excellent customer service. Furthermore, I found the insurance coverage to be very comprehensive and the pricing highly competitive. I am very satisfied with the service provided.
July 14, 2026
Unprompted review
Reply from HUK-COBURG
Herzlichen Dank für Ihre wertschätzende Rückmeldung. Ihr positives Feedback motiviert uns, weiterhin einen ausgezeichneten Service zu bieten. Wir freuen uns, dass Sie mit der umfassenden Beratung, dem persönlichen Engagement und unseren fairen Preisen zufrieden sind. Sollten Sie künftig Fragen oder Anliegen haben, stehen wir Ihnen gerne jederzeit zur Verfügung. 🙂
One the best insurance which I see in…
One the best insurance which I see in germany because they don't scame people tell what the the relty is and stuff is waw friendly and kind which u won't find everywhere
July 17, 2026
Reply from HUK-COBURG
Herzlichen Dank für Ihre positive Rückmeldung und Ihr Vertrauen in unsere Versicherung. Wir freuen uns sehr, dass Sie mit unserem Angebot und unserem Service zufrieden sind. Auf eine gute Zusammenarbeit! 😊
It was so good I like how it so easy to…
It was so good I like how it so easy to make the insurance 2
July 16, 2026
Unprompted review
Reply from HUK-COBURG
Vielen Dank für die tolle Bewertung, Herr Natt! 😊
The consultant is kind and flexible
The consultant is kind and flexible in term or time. I have reached him just 10 minutes before closing time. He processed my data happily. I am talking about Branch in Bad Godesberg Bonn.
June 23, 2026
Unprompted review
Reply from HUK-COBURG
Vielen Dank für Ihre positive Rückmeldung und Ihr Lob an unseren Berater in Bad Godesberg Bonn 😊. Wir freuen uns sehr, dass Sie mit unserem Service und der Flexibilität zufrieden waren.
We met a fine gentleman at Hannover…
We met a fine gentleman at Hannover Lange Lube. Like angel. He was very nice and welcoming. I don’t know his name would mention it and say good job.
May 29, 2026
Unprompted review
Reply from HUK-COBURG
Vielen Dank für die positive Bewertung, Herr Duodu. 🙂
Outstanding Service
Overall experience as an American with HUK was absolutely outstanding. HUK-COBURG, specifically, Jessica Ruth, took the time and went above and beyond to explain everything to me in english. Outstanding Service. Thank you Jessica and HUK-COBURG for keeping my house insured. Sorry this was not written in Germany.
May 21, 2026
Unprompted review
Reply from HUK-COBURG
Vielen Dank für Ihre wunderbare Bewertung und Ihre lobenden Worte.😍 Wir freuen uns, dass Sie mit unserem Service – insbesondere mit der Beratung durch Frau Ruth – so zufrieden sind. Es ist uns wichtig, unseren Kund:innen auch in besonderen Situationen umfassend und verständlich zu helfen.
Easy Going...
If you are sure which insurance you wants to choose, then the rest of the steps are almost easy and smooth to initiate the contract.
May 19, 2026
Unprompted review
Reply from HUK-COBURG
Vielen Dank für Ihre positive Rückmeldung und das Teilen Ihrer Erfahrung. Es freut uns sehr, dass Sie den Abschluss Ihrer Kfz-Versicherung so unkompliziert empfunden haben. 😊 Sollten Sie noch Fragen haben, stehen wir Ihnen jederzeit zur Verfügung.
Very professional
Very professional, takes time to listen and explain the type of auto insurances that fits my needs. Overall a great experience at the Siegen office.
Thank you Maik!!!
April 29, 2026
Unprompted review
Reply from HUK-COBURG
Vielen Dank für Ihr Feedback, Jecksan! 🙂 Schön, dass Sie Ihr Fahrzeug bei uns versichert haben und sich bei der Beratung und dem Abschluss gut aufgehoben fühlen.
10/10 Super!
April 27, 2026
Unprompted review
Reply from HUK-COBURG
Das hören wir gerne! Vielen Dank für Ihre 5-Sterne Bewertung.
Reply from HUK-COBURG
Herzlichen Dank für Ihre positive Rückmeldung! 😊 Es freut uns sehr zu hören, dass Sie unsere schnelle Reaktionszeit und Unterstützung als hilfreich empfunden haben. Wir legen großen Wert darauf, unseren Kund*innen jederzeit ein zuverlässiger und fairer Partner zu sein.
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