DEVK Reviews 

I have been insured with DEVK for 6 months and had an issue with a landlord last month. First of all, they don’t answer the calls and when they finally do, they refuse to speak English and direct you to English speakers. I asked a friend who spoke German to call the company and then was told to send an email to an address, which I never received any reply to. Then on a second call we were told I’m not covered, with no reason given. I have waisted my money and feel very betrayed. Please do not advertise your services as being inclusive and accessible to English speakers, when it’s clear, you don’t want anything to do with customers who don’t speak German well. At the very least, you could have replied to the email knowing that I’m a paying customer. Extremely disappointing behaviour!

sorry no star from me. after i had a small accident where a motorbike hit me from behind and damage my left rear light, its been like 1 year and a half with no info and damaged payment at all. i went by a local office also but after 3 months still no reply.

Did not receive new E-Scooter license plate on time and was stopped by Police.

Had a good experience with DEVK service. Will be renewing as payments are processed very fast and company until now has one of the best reputation and customer service

Pass auf! FINGER WEG! Pass auf!

They will trap you to make an „unfallschutz“ insurance that you will most certainly never use for extra money, in the sake of giving you a better price for the KFZ, the moment you forget to pay they will tell you it’s too late, we have to terminate your main insurance „KFZ“ but you will keep paying for the one you took as a combo just to receive the discount for the KFZ.

Now:

- No KFZ mit discounted price.
- but you keep paying for the other insurance that you never ever use.

And you could since this in their tone and way of talking; like „yes, we have fooled you, so, what you gonna do“

My assistant has unfortunately tricked me, very unethical!

Was too friendly to get you to sign the contracts, after this he became extremely indifference.

Horrible experience with this DEVK, and with this assistant definitely.

NEVER AGAIN!

Intransparent marketing and selling practises which lead to high costs of insurance. Inflexible. Communication takes months.

This is my 3d review, as they were removed by DEVK. I signed a contract for legal insurance with DEVK about 1 year ago. They promised that their lawyers speak English. Recently I contacted DEVK to have a free phone consultation with a lawyer. The call with the lawyer was not good, he did not speak any English, did not reply to my questions, and initiated an insurance case without my consent (!!!) (I repeated twice during the call that for now, I wanted to have a call consultation only). After that, I was able to schedule a call with a better lawyer, which took me another 14 mins trying to reach DEVK... I was told later that their lawyers were not allowed to speak English. After this case and considering the amount of the monthly payment we tried to cancel the contract with DEVK. It took me 4 (!) letters (1 letter with Einschreiben, 1 form on their website and 2 emails) to cancel it as no one was replying to us. After 2+ weeks we finally got an electronic letter (not even per post) confirming that our insurance will be canceled. Overall a disappointing level of service.

I replaced registration plates of my car more then one month ago and informed DEVK and asked to make the necessary corrections to the car insurance. But there was nothing done. I sent many e-Mails to different DEVK e-Mail addresses and also to Check24 (I made the Contract through them) and contacted DEVK via their chat application.
Nothing Nothing Nothink
I was left extremely helpless.
I am not satisfied with DEVK service at all. I understand that I made a very wrong choice with DEVK.

I had an excellent experience with DEVK, and I want to especially highlight the outstanding service provided by Selin Bousfia-Ergüven, who was the best customer service agent I’ve ever dealt with in insurance. She was always responsive, and professional, and went above and beyond to solve any issues I had.

DEVK is a fantastic platform, with a user-friendly web portal and efficient processes. Everything about my experience was smooth and pleasant. I am genuinely sad to leave DEVK due to the price increase for the next year—otherwise, I would have happily continued with their service.

I look forward to the possibility of working with DEVK again in the future. Thank you for setting such a high standard in customer service!

My insurance ended in May 22 and I sold my car in May 22 and DEVK still send letters wanting money for Jun and Jul 22.

I have emailed DEVK numerous times to request proof of anything to show a contract extending over May 22 and they don’t reply.

Since then, Inkasso are also asking for money.

Proof has already been sent to DEVK and Inkasso that I do not owe money.

DEVK have also provided me with no proof, if what the claim is true then there would be no need to contact them.

A DEVK client crashed my car, police gave the responsibility to them, yet after 6 months I haven't received any money or an answer, yet my car is on their hands. My insurance company has even tried to contact DEVK Dresden without any answer.

Insurance for the car went smoothly. Definitely will recommend it to friends who have problems with car insurance and insurance in general. Thank you guys

I cancelled my insurance last April and they still charge me for this. I wasn't live in Germany six months and I find bill from them in my mailbox. Their lawyers are completely useless. When I ask for help they send me in a circle from one lawyer to another. Very bad experience

Through chat I was informed I should write them an email to help me out with my insurance. I wrote three emails and never received an answer, but I did get an email back saying I should let them know how satisfied I am with them. Well, I am not.

The call Center agent who called me back was very helpful and knowledgeable however yesterday morning at approx 10:43 AM this agent was very rude to me and told me that to have this small damage to be repaired, I should have the Vollkasko not the Komfort, I informed him the "Beraterin" who advised me to have this package "Komfort" she told me that package will cover scratches damages, he replied no she is wrong. he didn't even try to review his Information and simply said that his colleague is wrong.
this comment is only for your advantage because your majority agents are very professional and trained but this incident was a single case.
thank you for your support and consideration

Clear information provided, quick support.

I started the Chat in English, since I'm not very fluent in German Language. Mr. Yeris, also communicated in English and helped me to track my Car insurance application status. The response time and the quality of provided support was great.

Very flexible and efficient advisers and they speak English also.