This company don't pays full damage… This company don't pays full damage cost for civil responsible person from Germany. The company don't pays in full as I am from another country. They don't pay... See more
Company replied
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See what reviewers are saying
Allianz is fantastic! They know how to take care of customers. My personal agent, Herr Goettel, is ALWAYS prepared to answer my questions and take care of anything I may need. Allianz insurance is th... See more
Company replied
I would like to thank Mr.Andrej Timotijevic, who was always there for me, reachable at any time, checking all options possible. I had very bad accident in my own kitchen than was not installed well by... See more
Company replied
It was very fast and the service was so understanding and helpful. The person was really really polite and calm. It was really nice being in contact with such a great service. For me it was just perfe... See more
Company replied
Company details
Information provided by various external sources
Mit ihrer Erfahrung und Finanzkraft steht die Allianz bei mehr als 20 Millionen Kunden in Deutschland für Zuverlässigkeit und Sicherheit.
Contact info
4.7
Excellent
19K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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We are insured with this company in…
We are insured with this company in Bulgaria had a problem with our apartment this year the help and service we got from Allianz was disgraceful they came to view the apartment and that was it in the end they wouldn't even answer our calls wouldn't recommend them very bad service
June 2, 2026
Unprompted review
Reply from Allianz Deutschland
Hello Martina,
thank you for your feedback.
We are sorry to read that you were dissatisfied with the support you received regarding your apartment claim in Bulgaria.
We understand how frustrating it can be when you feel that your concerns have not been addressed satisfactorily and communication has come to a standstill.
As your case appears to concern Allianz Bulgaria, we kindly ask you to contact the local Allianz company directly.
Due to data protection regulations, we do not have access to the systems or claim information of Allianz Bulgaria and are therefore unable to review your case from Germany.
Allianz Bulgaria Holding
Str. Srebarna 16
1407 Sofia
Bulgaria
Tel.: +359 700 13 014
Website: www.allianz.bg
The local team will be able to review your case and provide support regarding your claim.
Best regards
Antje from the Allianz Helps Team
We are also happy to assist you personally: allianzhilft.dialog@allianz.de
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Reply from Allianz Deutschland
Hello Nicolas Krüll,
thank you so much for your great review! We're delighted that you are highly satisfied with our service.
Beste Grüße
Patricia vom Allianz hilft Team
Wir helfen auch persönlich: allianzhilft.dialog@allianz.de
Speed and convenience
Both the availbility and the reimbursement have been finished in two working days completely online, the procedure is very straightforward.
August 8, 2026
Unprompted review
Reply from Allianz Deutschland
Hello Sam,
thank you very much for your 5-star review.
We are delighted to hear that both the claim assessment and reimbursement were completed fully online within just two working days. Providing our customers with a fast, convenient and straightforward service is very important to us, so we truly appreciate your positive feedback.
Thank you for placing your trust in Allianz.
Best regards,
Celine from the Allianz Hilft Team
We are also here to help personally: allianzhilft.dialog@allianz.de
Rechtschutz
I have Private Haftpflichtversicherung from 05/2021 and in 02/2026 I have contracted Rechtsschutzversicherung which covers privat, work and issues related to living arrangement (Wohnen). In July 2026 I have contacted Allianz regarding 2 thing - one work related and one related to increase in rent. Both of them was just 5 minutes advice and didn’t lead to anything more that that.
Nevertheless, Allianz decided to cancel my contract without any clear explanation and just citing AGB.
They clearly don’t understand how insurance works, yes it can happen you will have situation where something happens right after you take the insurance. But it can also happen you will not have any issues 5 years after taking insurance as it is with my other contract.
Overall, really negative experience with Rechtschutz as now I have to contract the new one which also have waiting time.
July 20, 2026
Unprompted review
Reply from Allianz Deutschland
Dear MV,
thank you for taking the time to share your experience with us. We take your criticism regarding the accessibility of our legal protection team very seriously – especially in stressful situations, prompt support is crucial.
We are sorry that you did not receive the level of care you deserved when dealing with your landlord matter. Multiple calls without a response do not meet our standards for service and reliability.
We would like to clarify this case and understand what went wrong. To assist you specifically, we need some information from you.
To provide support, we require
• your username,
• case number,
• and personal details from the person writing
to ensure data protection. Please send this information to allianzhilft.dialog@allianz.de.
Best regards
Sandra from the Allianz hilft Team
We're also here to help personally: allianzhilft.dialog@allianz.de
Thank you very much.
July 27, 2026
Unprompted review
Reply from Allianz Deutschland
Hello SREEKANTH KAMANI,
thank you for your kind words! We appreciate your positive feedback and are happy to be of service whenever you need us.
Best regards
Jens from the Allianz hilft Team
We're also available directly: allianzhilft.dialog@allianz.de
++++++++++++++++++++++++++++++++++++
Guten Tag SREEKANTH KAMANI,
vielen Dank für Ihr Feedback! Wir freuen uns, dass Sie zufrieden sind, und stehen Ihnen auch in Zukunft gerne zur Verfügung.
Beste Grüße
Jens vom Allianz hilft Team
Wir helfen auch persönlich: allianzhilft.dialog@allianz.de
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Everything is good and well managed
Everything is good and well managed
July 15, 2026
Unprompted review
Reply from Allianz Deutschland
Hello ARK R,
Thank you very much for your positive review. We are delighted that you are fully satisfied and feel well taken care of with us. Providing reliable and well-organized service is our commitment.
If you have any questions or concerns, we are always happy to help.
Best regards
Anke from the Allianz hilft Team
We also help personally: allianzhilft.dialog@allianz.de
----------
Guten Tag ARK R,
vielen Dank für Ihre positive Bewertung. Es freut uns sehr, dass Sie rundum zufrieden sind und sich bei uns gut aufgehoben fühlen. Ein zuverlässiger und gut organisierter Service ist unser Anspruch.
Bei Fragen oder Anliegen sind wir jederzeit gerne für Sie da.
Beste Grüße
Anke vom Allianz hilft Team
Wir helfen auch persönlich: allianzhilft.dialog@allianz.de
Reply from Allianz Deutschland
Hallo Hannes Bruening,
vielen Dank für Ihre positive Bewertung.
Es freut uns sehr, dass Sie mit unserem Service rundum zufrieden sind.
Ihr kurzes, aber tolles Lob ist für unser Team eine schöne Motivation.
Beste Grüße
Antje vom Allianz hilft Team
Wir helfen Ihnen auch persönlich: allianzhilft.dialog@allianz.de
Reply from Allianz Deutschland
Hallo Alindk,
vielen Dank für Ihre positive Bewertung!
Es freut uns sehr, dass alles schnell und unkompliziert für Sie gelaufen ist. Genau so soll es sein!
Sollten Sie erneut Unterstützung benötigen, sind wir jederzeit gerne für Sie da.
Beste Grüße
Chanti vom Allianz hilft Team
Wir helfen auch persönlich: allianzhilft.dialog@allianz.de
Seit über 4 bis 5 Monaten warte ich nun…
Dohop/Pegasus processed a partial refund of 460.35 EUR after my review. However, Dohop is still withholding 278.47 EUR without justification, even though I paid for their "ConnectSure" guarantee, which failed completely. I will not remove or update this rating to 5 stars until the full balance of 278.47 EUR is fully returned!
February 28, 2026
Unprompted review
Reply from Allianz Deutschland
Hallo Kunde,
vielen Dank, dass Sie sich die Zeit genommen haben, uns ein Feedback zu geben. Es tut mir leid zu hören, dass Sie aktuell unzufrieden mit der Bearbeitung Ihres Schadenfalles sind.
Bitte beachten Sie, dass aufgrund des Datenschutzes keine personen- und vertragsbezogenen Daten online gepostet werden sollten.
Ohne einen Blick in die entsprechende Akte ist eine Auskunft leider nicht möglich.
Bitte senden Sie uns eine Nachricht an allianzhilft.dialog@allianz.de mit Ihrem Namen sowie Ihren vollständigen Kontaktdaten.
Sobald wir Ihre Nachricht erhalten haben, werden wir uns melden.
Beste Grüße
Lara vom Allianz hilft Team
Wir helfen auch persönlich: allianzhilft.dialog@allianz.de
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Excellent service
I have already 6 insurances with Allianz and I can say that they definitely treat everything and everyone professionally and they act more as consultants rather than just sales people that are focusing only on achieving their targets.
June 18, 2026
Unprompted review
Reply from Allianz Deutschland
Dear Alexandru Tutoveanu,
Thank you so much for your excellent feedback! It’s wonderful to hear that you have entrusted us with six of your insurances and that you value our professional approach and consultative mindset.
At Allianz, we aim to prioritize your needs and provide tailored solutions rather than focusing solely on sales. Your satisfaction and trust mean the world to us, and your kind words motivate us to continue delivering the highest standard of service.
Thank you for choosing Allianz!
Best regards,
Lara from the Allianz Helps Team
We’re also here personally: allianzhilft.dialog@allianz.de
Claim processing is digitally enabled…
Claim processing is digitally enabled so easier to put claims and trace. Overall very satisfied with services
June 15, 2026
Unprompted review
Reply from Allianz Deutschland
Hello hitesh sachdev,
thank you so much for your kind words and positive feedback! We’re thrilled to hear that you found our digital claims process convenient and easy to use. Making things simple and efficient for our customers is one of our top priorities and it’s great to know we’ve met your expectations.
Your satisfaction means a lot to us and we’re here to assist you whenever you need support. Please don’t hesitate to reach out if you have any questions or require further assistance in the future.
Best regards
Chanti from the Allianz Helps Team
We’re here to help personally: allianzhilft.dialog@allianz.de
--------------------------------------------------------------
Hallo hitesh sachdev,
vielen Dank für Ihre freundlichen Worte und Ihr positives Feedback! Es freut uns sehr, dass Sie unseren digitalen Prozess zur Schadenbearbeitung als bequem und einfach empfunden haben. Unser Ziel ist es, unseren Kund:innen den bestmöglichen Service zu bieten: effizient und unkompliziert.
Ihre Zufriedenheit bedeutet uns sehr viel und wir stehen Ihnen jederzeit gerne zur Verfügung, falls Sie Fragen haben oder Unterstützung benötigen. Zögern Sie nicht, uns zu kontaktieren!
Beste Grüße
Chanti vom Allianz hilft Team
Wir helfen auch persönlich: allianzhilft.dialog@allianz.de
★☆☆☆☆
★☆☆☆☆
My car broke down on 28/05/2026 near Beek-Ubbergen while I was driving from Nijmegen to Kleve. I waited more than two hours for roadside assistance. The driver who towed the vehicle told me that it would remain in the Netherlands until there were enough vehicles to fill a truck bound for Germany.
On the same day, I received a message asking me to provide feedback on Allianz's service.
A few days later, I contacted customer support and was informed that the case had been closed and the vehicle was marked as delivered. However, the representative was unable to provide any information about its current location.
During the same call, I requested a replacement vehicle. I also submitted a formal complaint asking for the vehicle's location and an estimated delivery date.
Although Allianz eventually provided a replacement vehicle, they were still unable to tell me where my car was located. As of today, nine days after the tow, I still have no information about the vehicle's whereabouts or when it will be delivered.
The replacement vehicle must be returned on Tuesday. If my car is not delivered by then, I will have no means of transportation to get to work. Due to my early-morning shifts, public transport is not a practical option.
What concerns me most is not the delay itself, but the fact that Allianz appears unable to tell me where my vehicle is. After nine days, I still have no clear answer regarding its location or expected delivery date.
June 5, 2026
Unprompted review
Reply from Allianz Deutschland
Hallo Thiago Vasques,
Thank you for taking the time to share your experience with us. We deeply regret the inconvenience and frustration you’ve faced due to the delay and lack of clarity regarding your vehicle's location. Please accept our sincerest apologies for the distress this situation has caused.
Your concerns are absolutely valid, and we understand how important it is to have reliable transportation, especially given your early-morning shifts. We are committed to resolving this matter as quickly as possible and providing you with the information you need.
To assist you further, we kindly ask you to send us your case details, including your policy number and any relevant information, to allianzhilft.dialog@allianz.de. This will allow us to escalate your case and ensure it receives the attention it deserves.
Once again, we apologize for the inconvenience and thank you for your patience. We are here to support you and will do everything we can to resolve this matter promptly.
Best regards,
Lara from Allianz Helps Team
We’re here to help personally: allianzhilft.dialog@allianz.de
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Hallo Thiago Vasques,
vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Erfahrungen mitzuteilen. Wir bedauern zutiefst die Unannehmlichkeiten und die Frustration, die durch die Verzögerung und die fehlende Transparenz bezüglich des Standorts Ihres Fahrzeugs entstanden sind. Bitte entschuldigen Sie die Unannehmlichkeiten, die Ihnen dadurch entstanden sind.
Ihre Sorgen sind absolut nachvollziehbar, und wir verstehen, wie wichtig ein zuverlässiges Transportmittel für Sie ist – insbesondere aufgrund Ihrer frühen Arbeitszeiten. Wir versichern Ihnen, dass wir alles daransetzen, Ihr Anliegen schnellstmöglich zu klären und Ihnen die benötigten Informationen bereitzustellen.
Um Ihnen weiterhelfen zu können, bitten wir Sie, uns Ihre Fallnummer, Ihre Versicherungsnummer und weitere relevante Informationen aus Datenschutzgründen an allianzhilft.dialog@allianz.de zu senden. Wir werden Ihren Fall umgehend prüfen und sicherstellen, dass er die notwendige Priorität erhält.
Nochmals möchten wir uns für die entstandenen Unannehmlichkeiten entschuldigen und danken Ihnen für Ihre Geduld. Wir sind hier, um Sie zu unterstützen, und werden alles tun, um eine schnelle Lösung zu finden.
Beste Grüße
Lara vom Allianz hilft Team
Wir helfen auch persönlich: allianzhilft.dialog@allianz.de
Reply from Allianz Deutschland
Guten Tag,
vielen Dank für Ihre kurze, aber sehr positive Rückmeldung! Es freut uns, dass Sie mit unserem Service so zufrieden sind, genau das ist unser Anspruch.
Beste Grüße
Anke vom Allianz hilft Team
Wir helfen auch persönlich: allianzhilft.dialog@allianz.de
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I’ve had a very positive experience…
I’ve had a very positive experience with Allianz. The customer service was professional, friendly, and quick to respond whenever I had questions. Everything from managing my policy to getting support was straightforward and transparent. I especially appreciate the clear communication and the feeling that they genuinely care about their customers. Highly recommended for anyone looking for a reliable insurance provider in Germany.
May 22, 2026
Unprompted review
Reply from Allianz Deutschland
Good day Iurii Pavliuk,
Thank you very much for your positive feedback and your recommendation! We are delighted to hear that you are so satisfied with our service and support. Your praise motivates us to continue giving our best.
Best regards
Anke from the Allianz helps team
We also provide personal assistance: allianzhilft.dialog@allianz.de
Guten Tag Iurii Pavliuk,
vielen Dank für Ihre positive Rückmeldung und Ihre Empfehlung! Es freut uns sehr, dass Sie mit unserem Service und der Unterstützung so zufrieden sind. Ihr Lob motiviert uns, weiterhin unser Bestes zu geben.
Beste Grüße
Anke vom Allianz hilft Team
Wir helfen auch persönlich: allianzhilft.dialog@allianz.de
Reply from Allianz Deutschland
Hallo B faryabi,
vielen Dank für Ihre kurze, aber sehr wertschätzende Rückmeldung!
Es freut uns sehr, dass Sie unseren Kundenservice als professionell wahrnehmen. Ihr Lob motiviert uns, weiterhin mit vollem Einsatz für Sie da zu sein und Ihnen den bestmöglichen Service zu bieten.
Falls Sie Fragen oder Anliegen haben, stehen wir Ihnen jederzeit gerne zur Verfügung.
Vielen Dank für Ihr Vertrauen und Ihre positive Bewertung!
Beste Grüße
Chanti vom Allianz hilft Team
Wir helfen auch persönlich: allianzhilft.dialog@allianz.de
I have waited 4 years for a single…
I have waited 4 years for a single response and had to threaten with BaFin - I will post an update to see how this goes.
I have been with Allianz 6 years for Dental, Legal and Liability insurances. Not once have they responded to an e-mail or contact form. They have absolutely zero customer service. No service from their corporate divisions or their branches.
Just to get an answer you have to go to one of their branches, and wait for one of their representatives to contact the appropriate team and maybe get an answer, but likely not.
There is no point of paying for this insurance becuase there is no evidence it exists.
May 23, 2026
Unprompted review
Reply from Allianz Deutschland
Thank you for your feedback, Charlie Bell.
We deeply regret to hear about your negative experience and the frustration caused by the lack of response to your inquiries. This is not the level of service we strive to provide, and we sincerely apologize for the inconvenience you have faced over the years.
Your concerns are important to us, and we would like to address them as quickly as possible. To investigate your case further and ensure you receive the assistance you need, we kindly ask you to send your details (username, policy number, and any relevant information) to allianzhilft.dialog@allianz.de. Our team will prioritize your request and work on resolving the matter promptly.
Thank you for your patience and for bringing this to our attention.
Best regards,
Lara from Allianz Helps Team
We’re here to help personally: allianzhilft.dialog@allianz.de
+++++++++++++++++++++++++++++++++++
Vielen Dank für Ihr Feedback, Charlie Bell.
Es tut uns sehr leid zu hören, dass Sie so lange auf eine Antwort warten mussten und dass Ihre Erfahrungen mit unserem Kundenservice nicht zufriedenstellend waren. Das entspricht nicht dem Service, den wir unseren Kund:innen bieten möchten, und wir möchten uns aufrichtig für die entstandenen Unannehmlichkeiten entschuldigen.
Ihre Anliegen sind uns wichtig, und wir möchten diese so schnell wie möglich klären. Bitte senden Sie uns dazu Ihre Details (Benutzername, Vertragsnummer und relevante Informationen) an allianzhilft.dialog@allianz.de, damit wir Ihren Fall prüfen und eine Lösung finden können.
Vielen Dank für Ihre Geduld und dafür, dass Sie uns auf dieses Problem aufmerksam gemacht haben.
Beste Grüße
Lara vom Allianz hilft Team
Wir helfen auch persönlich: allianzhilft.dialog@allianz.de
mein Allianz Team Eichenser in Endorf…Ein Klasse Team-
mein Allianz Team Eichenser in Endorf ist einfaach Klasse. Bin sehr zufrieden.
May 13, 2026
Unprompted review
Reply from Allianz Deutschland
Lieber Herbert Holler,
vielen Dank für Ihr großartiges Feedback! Es freut uns sehr, dass Sie mit Ihrem Allianz Team Eichenser in Endorf so zufrieden sind. Ihr Lob zeigt, dass das Team einen tollen Job macht – und das motiviert uns alle sehr!
Vielen Dank für Ihr Vertrauen in die Allianz. Ihr Team Eichenser und wir stehen Ihnen auch in Zukunft gerne zur Seite.
Beste Grüße
Lara vom Allianz-hilft-Team
Wir helfen auch persönlich: allianzhilft.dialog@allianz.de
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Reply from Allianz Deutschland
Hello silent avalange,
thank you for taking the time to share your feedback. We’re sorry that your experience with us has not met your expectations. This is not the level of service we strive to provide and we’d like to better understand what went wrong.
To assist you further and address your concerns, we kindly ask you to provide more details about your experience, such as:
•the relevant case number
•your username chosen on TrustPilot (for quick identification)
•your personal details
•as well as a brief description of your concern
Please email us at allianzhilft.dialog@allianz.de, and we will do our best to resolve the matter promptly.
we value your feedback as it helps us improve and we hope to have the opportunity to regain your trust.
Best regards
Chanti from the Allianz Helps Team
We’re here to help personally: allianzhilft.dialog@allianz.de
Reply from Allianz Deutschland
Hallo haxhi domi,
vielen Dank für diese elektrisierenden Worte! Es freut uns riesig, dass Sie so zufrieden sind. Ihr Lob motiviert uns, weiterhin mit voller Energie für Sie da zu sein.
Falls Sie uns wieder brauchen, sind wir nur einen Klick oder Anruf entfernt!
Beste Grüße
Chanti vom Allianz hilft Team
Wir helfen auch persönlich: allianzhilft.dialog@allianz.de
Allianz is fantastic!!!!!
Allianz is fantastic! They know how to take care of customers. My personal agent, Herr Goettel, is ALWAYS prepared to answer my questions and take care of anything I may need. Allianz insurance is the best I have ever had. They take a load of paranoia away. I do not have to worry if something happens, I know they are a phone call away!
Woody
December 18, 2025
Unprompted review
Reply from Allianz Deutschland
Hello Richmond Wood II,
thank you so much for your enthusiastic feedback! We’re thrilled that you find Allianz "fantastic" and that you feel so well taken care of by your personal agent, Herr Goettel. Providing peace of mind and exceptional service to our customers is our top priority, and it’s wonderful to know that we’ve been able to meet your expectations.
Your trust and confidence mean the world to us, and we’re always just a phone call away whenever you need us.
Best regards
Chanti from the Allianz Helps Team
We’re here for you personally: allianzhilft.dialog@allianz.de
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