Transavia Reviews 

Absolutely unacceptable experience.

I paid extra for the Flex option expecting exactly what the name suggests: flexibility. Instead, when I actually needed to use it, I discovered that the supposed benefit was almost meaningless and I was still being asked to pay a ridiculous additional amount.

The whole experience felt incredibly misleading. Selling customers a “Flex” option and then making the actual change prohibitively expensive is not what I consider fair or transparent business practice.

I genuinely feel cheated by this experience. I paid for a service specifically to avoid this situation, only to discover that when I needed it, it offered nowhere near the protection or flexibility I expected.

I will not be using this company again, and I strongly recommend that anyone considering the Flex option read the conditions very carefully before paying for it.

Horrible company, dirty aircrafts, late flights, super slow service (waiting 1.5hr for your checked-in luggage is just crazy) and predatory behavior on luggage sizing. The world would be better off without this company. It once used to be a decent company.

Planes are too small, they are filthy, they smell.. Worst airline company ever

I have bought a confirmed ticket with these scammers 3days before the flight (nowhere mentioned it’s a wait list or whatsoever) When i arrived to check in 3 hours prior the flight was surprised to know i was put on a wait list and i have to wait for everyone to check in and wait if someone doesn’t arrive so i can be boarded.

Genuinely worse experience ever. Such scammers and greedy people.

Very poor service from Transavia. I returned a defective smartwatch on 4 August, but I am still waiting for my refund. Despite several complaints, there has been no proper response or solution. Extremely disappointing customer service.

Reservatoon facile, accessible..
Sauf que mon billet a augmenter de 20e en 3 j..

Crappy overall, very expensive, substandard service, bad boarding process and they attract a certain (loud) audience. My particular complaint is about my question: Transavia doesnt do customer service, they send you on some kind of hunt through their FAQ. If you dont want that, they refer you to social media to get in touch. Tried that: you type out the whole story. a chatbot starts asking dumb questions, referring back to the FAQ. After that whole process you pick the option "talk to a human". The human replied 4,5 hours later: " What was you question? They have to be kidding.

Attempting to pretend that they are better than anything other than easyjet or Ryanair. Was forced to pay extra for a cabin bag (70€) when there was plenty of room on board and then no attendant even came to ensure that said bag could be placed directly over my seat. There were small backpacks that had already been put in the overhead space, no instruction by stewards to ask others to wait for larger bags to be put in the overhead compartments first. Strictly to nickel-and-dime clients. I've flown with Transavia for over ten years now. No respect for the customer, only care about money. Never again!

CANCELING A FLIGHT
0n Wednesday August 25, around 10 o' clock in the morning, Diana (unfortunately she did not give me her surname), helped me canceling my flight in a highly professional an friendly manner. She was a great help.

Horrible company and poor organization how to handle and care luggage passenger! This company only taken money never care the matter the passenger!!! This airline made lost my baggage in Amsterdam and they cannot found my baggage. Everytimes called they only checked in computer never try to search other option!!! When called staff cannot answer just hang the phone and everyday I called from overseas NOT IN EUROPE!!!! One said this and another said that!!!! Transavia only partner of KLM!!! And KLM is same same bad and poor organization of company!!! Super disappointed both of them!!!!! The first time I taken KLM/Transavia in my travel!!! Never take again!!!! ONLY others company is better experience that I taken Cathay Pacific, Turkish, Emirates, Singapore airline, China Airlines, Air China, Aeroflot, Lufthansa!!!!!

Customer consideration is non-existent with this airline. On our Valencia–Amsterdam flight, 10 minutes after all passengers had boarded, the captain made an announcement stating that we would depart 40 minutes late due to congestion at Schiphol. We ended up sitting pointlessly in the aircraft for an entire hour after everyone was fully boarded! If there was such a delay, why not let people wait at the gate? Why did we have to wait aimlessly for an hour in a cramped, stuffy environment?
As for legroom, I have never flown with an airline this terrible—not Ryanair, not EasyJet, nor Wizz. Hands down the worst airline I’ve flown with in that regard. On top of that, they have an utterly useless, awful app that is so primitive; it might also be the worst app of any airline I’ve ever used. If another airline has a flight to the same city just a few hours later on the same day, you should absolutely choose that company instead. This airline isn't worth a single cent of your money.

Have to pay extra for standard cabin luggage, 40 euro per flight. With check in you can’t change your seat, unless you pay extra.
Not how I got to know Transavia many years ago. What’s the difference now versus airlines like Ryan air?

Flight delayed but no one at the airport or at transavia had any idea what was happening to the flight. It's eventually did fly 1.5 hour later but up to half an hour before that there were no notifications from either transavia or the airport and I was speaking to transavia by text. They then just abruptly stopped communicating and eventually replied 7 hours later saying pay for a more expensive flight of I still needed to travel.

Claire, simple , et rapide reservation

CON AIR is a better name for this company . I tried to change my dates online
They wanted to charge me 780 euros for a return flight 88euros one way and 105 euros return I lost my money they don’t contact you properly they don’t call you they just take you money !!

I flew with Transavia this morning. A boarding agent ruined the start of my trip.

I had a backpack and a tiny bag for my phone, glasses, and camera. She refused the small bag. I emptied it completely into my pockets.

The empty bag was the size of a water bottle. She stupidly insisted I squeeze it into my backpack. Combined, both bags perfectly fit the baggage sizer.

I had no time to repack and was rushing to the plane. She tried to charge me a 70 euro fine for an empty bag. This is a mindless, robotic application of rules.

I absolutely refused to pay and stood my ground. She finally let me pass.

This employee lacks basic common sense and is completely in the wrong job.

Worst experience every time! Every time delays, and of course, no compensations! The last time we had a delay of 3 hours due to problems with the aircraft and of course they said that it was “2 hours and 58 minutes”, so no compensations… they could give a discount for the next booking, but they gave us 3.5€ for a snack (meanwhile in Schiphol with 3.5€ the only thing that you buy is water).. ridiculous!!

Hands down the absolute worst airline we’ve ever flown with. As seasoned air travelers we have experience with many airline companies but Transavia never fails to disappoint. Rude staff, massively overpriced, terrible aircraft. We paid 450 euro per ticket from Amsterdam to Funchal. Anywhere else in Europe is a fraction of this price. The excess luggage charges are absolutely criminal. We feel robbed. This company treats people like dirt. Never ever again. We would rather drive to another country and fly from there as this would be much cheaper and it would mean we are not bound to fly with this sorry excuse for a company.

Transavia is the most ridiculous company I have never seen a specially when you are living in frsnce and lisbon. Very rude peoples . Enev you bring a wallet you need to put it in the box . Very bad company 😒

Transavia, "saved" me and my dog Chewy and brought us from France to Ireland, absolutely fantastic service from start to finish, including a shout out for my dog, from the captain when we were boarded. 100% recomend! Jan 2026