Affordable flat pack, varying results. I bought an acacia wood garden table, great quality, terrible instructions. Overall the experience would improve greatly if better instructions were provided, bu... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Middle of the road rating Ordering simple enough Delivery later than expected bur did not affect us But... Sizing appalling the measurements were way out, and because of this we have had to giv... See more
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Very fast delivery and overall a good product (bedside table) As described with clear easy to follow instructions to put together and more than enough parts. Unfortunately the dowls that go in the top... See more
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Nothing wrong with the delivery, however the quality of the product was very poor. Wide blind delivered in two halves and feels not solid at all. Obviously saving size for delivery, but quality suffer... See more
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Company details
Information provided by various external sources
vidaXL is an international online retailer where you can find whatever you need for your home, garden, garage and do-it-yourself projects. Our concept is based on offering a wide range of products that enable people to “live it up for less”. By using simple cost-cutting solutions that do not negatively affect the quality of the products, we are able to make our products accessible for as many people as possible. All processes from product development and purchasing, marketing & sales, logistics and customer services are in our hands. In that way we keep full control over our products’ functionality, quality and costs. Check out also our auctions : https://www.vidaxl.co.uk/auctions/
Contact info
United Kingdom
- service@vidaxl.co.uk
- vidaxl.co.uk
2.9
Average
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
3m wide outdoor blind
3m wide outdoor blind. I have given the review 4* only because the product was quite cheap compared to alternatives. As others have said, despatched straight away but took 3/4 days to reach the courier, after that arrived quite quickly via Evri, well packed and undamaged. The blind itself was in 3 parts, a bit flimsy but then it was fairly cheap to buy. The instructions are difficult, mainly diagrams which in themselves are quite confusing. I consider myself more than adequate at DIY but it still took me longer than expected to work out, assemble and install. The end product okay for my needs, as someone else commented at 3m and 3 sections it bows in the middle dropping around 25mm. It's okay but I'm not expecting it to last for years.
July 23, 2026
Unprompted review
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This is one of the worst companies I’ve…
This is one of the worst companies I’ve ever dealt with. Avoid at all cost. Your order will be either wrong or poor quality. When you try and return an item, they will try and make you pay for the return. If you ask for a collection, they will offer you money off and tell you to give the item away. This sort of company is sucking the life out of our planet and wasting the world’s resources. I’m sure the items are from very questionable factories with poorly paid workers. I really hope the horrible people who own the company get the bad karma they deserve!!!
July 17, 2026
Unprompted review
Reply from vidaXL
Hi Lyndon,
Thank you for sharing your feedback. We're sorry to hear that your experience did not meet expectations.
We take concerns like these seriously and would like the opportunity to investigate the matter further. We have requested additional information via Trustpilot so that we can review your experience in more detail and see how we may assist.
We appreciate your time and look forward to hearing from you.
Kind regards,
Tanya
vidaXL Webcare Team
I'm very pleased with the gazebo and process
I'm very pleased with the gazebo and also the ordering and delivery process. I was looking for a lightweight but sturdy canopy for a family event because the hiring of another option fell through . So it was last minute, but It arrived in perfect time - a day before we needed it..It did take 3 of us to put it up, so it would have been a struggle with 2, but the pop-up design was quite straightforward and the tent looked great.
July 10, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your wonderful feedback. We are delighted to hear that you are so pleased with the gazebo and that the ordering and delivery process went smoothly. It is great to know that it arrived in time for your family event and that you found it straightforward to assemble.
Kind regards,
Elyn
vidaXL
Without a shadow of a doubt
Without a shadow of a doubt, the worst company I’ve come across. Don’t dispatch orders for days, items are shoddy and often damaged and there is zero customer service. They don’t respond to messages and don’t refund for faulty goods that are returned to them. Stay away!
July 17, 2026
Unprompted review
Reply from vidaXL
Hello Sonal,
Thank you for taking the time to share your feedback.
I am sorry to hear about the experience you have described and understand your frustration regarding the concerns raised about your order and the assistance received.
To allow us to review the matter further and assist you appropriately, we have requested additional information from you via Trustpilot. Once we receive your response, we will be happy to investigate your concerns and work towards a resolution.
We appreciate the opportunity to assist and look forward to hearing from you.
Kind regards,
Tanya
vidaXL Webcare Team
I am absolutely delighted with this…
I am absolutely delighted with this product. From the initial order to construction everything went smoothly. Quality product
July 22, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your wonderful feedback. We are delighted to hear that you are so pleased with the product and that everything went smoothly from ordering to assembly. It is great to know that you are happy with the quality.
Kind regards,
Elyn
vidaXL
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Being given the runaround
Lucky to be getting 1 star.
I made a purchase through Robert Dyas.
They claim that the order was sent days ago but according to Evri they haven’t received the package.
I’ve been advised there’s nothing that can be done until I receive the package this is after asking for a refund.
How long am I supposed to wait for a package from a courier who say they do not have the package?
Ever so frustrating.
July 22, 2026
Unprompted review
Reply from vidaXL
Hello Chrisy,
Thank you for sharing your feedback. We'd really like to assist you directly with this matter. Since your order was placed through Robert Dyas, the best way for us to help is via Robert Dyas' message system — this ensures we can securely access your order details and provide a quick resolution.
Please send us a message through your Robert Dyas account (go to "Your Orders" → "Contact Seller"), and we'll respond to you personally there.
We look forward to sorting this out for you.
Kind regards,
Tanya
vidaXL
We ordered 6 floor units.when did we…
We ordered 6 floor units.when did we receive the package and unpack we found that are 3 doors were damaged. We tried to contact by phone ,but it not possible. On email we get unprofessional answer. We cannot get this company replace damaged doors
July 11, 2026
Unprompted review
Reply from vidaXL
Hello Daiva,
Thank you for taking the time to share your Feedback.
I am sorry to hear that some of the doors arrived damaged and that you have been disappointed with the assistance received. We understand how frustrating this must be, especially after receiving and unpacking multiple units.
We have reached out to you directly to review the matter further and offer our assistance. We would appreciate the opportunity to work with you toward a resolution and will do our best to help.
Kind regards,
Tanya
vidaXL Webcare Team
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback. We are delighted to hear that you were satisfied with the packaging, easy assembly, and good price.
Kind regards,
Elyn
vidaXL
Storage chest
Lovely chest. Just what we wanted.
Delivery communication was scant.
Not sure the product description made it clear this was, in fact, flat pack requiring construction. Inevitably in flat pack items several screw holes did not align properly. One component of the chest was broken, my husband fix this as we couldn't face the rigmarole of returning the goods.
All of this surprising, and a tad disappointing, at the price point.
We are happy with the finished product.
July 1, 2026
Unprompted review
Reply from vidaXL
Hi J Tomlin,
Thank you for taking the time to share your feedback.
We're pleased to hear that you are happy with the finished storage chest. However, we're sorry to learn about the issues you encountered, including the damaged component, the alignment of some screw holes, and the delivery communication.
We have reached out to you directly to offer our assistance and would appreciate the opportunity to review your experience further. Please feel free to respond to our message when convenient, and we will be happy to help.
Kind regards,
Tanya
vidaXL Webcare Team
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Order was delayed and created some…
Order was delayed and created some problems to arrange for someone to collect for me with being away after the expected delivery date.
July 20, 2026
Unprompted review
Reply from vidaXL
Hi Daniel,
Thank you for taking the time to share your feedback.
We are sorry to hear that the delay to your order caused inconvenience and made it more difficult to arrange collection while you were away. We understand how frustrating this can be, particularly when plans have been made based on the expected delivery date.
We have reached out to you directly to offer our assistance and would appreciate the opportunity to review your experience further. Please feel free to respond to our message when convenient, and we will be happy to help.
Kind regards,
Tanya
vidaXL Webcare Team
i had ordered two awnings but received…
i had ordered two awnings but received 3 sofa cushions.Those guys can't even count, let alone identify the correct item.
July 2, 2026
Unprompted review
Reply from vidaXL
Hi Stef,
Thank you for your feedback. We are sorry to hear that you received sofa cushions instead of the awnings you ordered.
We would like the opportunity to look into this matter further and assist you. We have contacted you via Trustpilot requesting some additional information so that we can review the situation and work towards a resolution.
When convenient, please reply to our message, and we will be happy to help.
Kind regards,
Tanya
vidaXL Webcare Team
AVOID VidaXL Product missing part - Appalling customer service
I really wish I had checked TrustPilot before buying
The bed is missing a part
Customer "Support" is a chatbot that sends you in endless circles
When connected to 2 humans, both terminated the chat. The second was totally and utterly unacceptable as they asked for order number then terminated the chat in the short time it took to cut and paste it.
I am left needing a bed Wednesday and the best they can offer is to transfer to a team who will email me about it on Wednesday. They have the SKU code and the part I need. Why could it not have been put in the post today or tomorrow instead of passing it to a team who need 48 hours to engage with me by email?
July 20, 2026
Unprompted review
Reply from vidaXL
Hi Sean,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and understand your frustration regarding the missing part, the delays, and the difficulties you encountered while seeking assistance.
We have reached out to you directly and reviewed your case. Our team has arranged the required replacement part and is working to resolve the matter as quickly as possible. We appreciate your patience and the opportunity to put things right.
Kind regards,
Tanya
vidaXL Webcare Team
Poor
Poor. Product was distorted when it arrived. No reply from vendor since supplying photos to support the request for exchange.
Buy at your own risk, be warned.
July 8, 2026
Unprompted review
Reply from vidaXL
Hi Steve,
Thank you for taking the time to share your feedback. We're sorry to hear that your product arrived damaged and that you feel you have not received the assistance expected.
We have reached out to you directly to offer our assistance and review the matter further. We would appreciate the opportunity to look into this and work towards a suitable resolution for you.
Kind regards,
Tanya
vidaXL Webcare Team
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ordered 3 blinds. Received a paddling pool cover
I originally bought a product through wayfair and seeing it was made by vidaxl I decided to buy more products directly. I ordered three blinds. They said it would be delivered in 2-5 working days. They send me delay notification 10 working days later. A further week passed. I contacted customer service and was told the items would be with me the following week. They send me 2 blinds and paddling pool cover! I contacted the immediately. I spoke to 1 robot and 2 team leader both who did not resolev the problem. I uploaded photos 3 times onto their portal. I contacted customer services who asked to send photos. I did and got no result. I have not tried twice on the order to select refund and been told they would contact me within 24 hours. Needless to say 4 days later I am still waiting. I'm going to try and claim through the bank as this is ridiculous customer service. NEVER order from this sham company
June 26, 2026
Unprompted review
Reply from vidaXL
Hi Caroline,
Thank you for taking the time to share your Feedback. I'm very sorry to hear about the difficulties you have experienced, including the delivery delay, receiving an incorrect item, and the repeated effort required to provide photos and information.
I understand how frustrating this must be, particularly after contacting us multiple times and submitting the requested evidence on several occasions.
I have reached out to you directly to review your case and assist further. I would like work towards a suitable resolution as quickly as possible.
Kind regards,
Tanya
vidaXL Webcare Team
DO NOT USE THESE GUYS
DO NOT USE THESE GUYS. I accidentally used a wrong email to checkout as guest and these guys have a non existent customer services open from 9-11 a.m LOL. When you speak to an agent online they aren't human but sub iq Apes that cannot understand basic English Grammar. The chat also automatically times out every 2 minutes which they have done on purpose. I have no idea how these clowns have got themselves in BandQ and other suppliers. It's not worth the cheap prices, the headache is too much.
July 17, 2026
Unprompted review
Reply from vidaXL
Hi Ajmal,
Thank you for sharing your feedback. We're sorry to hear about your experience and the frustration caused while trying to contact us.
We have reached out to you directly to offer our assistance and review the concerns you've raised. We would appreciate the opportunity to look into this further and help resolve the matter for you.
Kind regards,
Tanya
vidaXL Webcare Team
Great product great price
Great product great price, just 2 issues the tent pegs are easily bendable to change them for thicker and one of the angle pole sections bent while being fitted.
July 17, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your feedback. We are sorry to hear about the issues with the tent pegs and the bent pole section. We would like to help and kindly invite you to contact us at feedback@vidaxl.uk.
Kind regards,
Elyn
vidaXL
Absolutely the worst customer service…
Absolutely the worst customer service I’ve ever experienced! Like absolutely useless. Missing parts from my order can’t help
July 20, 2026
Unprompted review
Reply from vidaXL
Dear Katie,
Thank you for your feedback. We are sorry to hear about your experience and the difficulties you encountered regarding the missing parts from your order.
We noticed that your order was placed through DIY_B&Q. The relevant Customer Service team will be in contact with you shortly to further assist and work towards resolving the issue. Please be assured that your request will be treated as a priority.
Kind regards,
Tanya
vidaXL Webcare Team
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Metal 7ft x 5ft shed
Metal 7ft x 5ft shed. Quality of product was terrible. Instructions were extremely difficult to follow, panels were mix and matched. Pre-drilled holes didn't match, and doors didn't close
Returns process was the easiest part, but I had to pay £55 for returns.
I would avoid at all costs, even though it's relatively cheap, you will regret purchasing, spend more money and get quality
July 5, 2026
Unprompted review
Reply from vidaXL
Hi Elliot,
Thank you for taking the time to share your Feedback. We're sorry to hear about the issues you encountered with the shed, including the assembly difficulties, panel alignment concerns, and the return costs involved.
We would like the opportunity to look into this matter further and see how we can assist. We have reached out to you privately via Trustpilot requesting some additional information so that we can review your case in more detail.
When convenient, please respond to our message, and we will do our best to help.
Kind regards,
Tanya
vidaXL Webcare Team
Unscrupulous company
I ordered an outdoor table and chair set on Wayfair from VidaXL. Only chairs arrived. When I contacted Wayfair, they passed me to VidaXL, who then, I kid you not, CHANGED THEIR LISTING, and said I’d only bought chairs and no refund or return was possible. Thankfully, I had screenshots of the original listing, as well as my invoice and all emails about the order that all stated “with rectangular table.” Wayfair stepped in and organized the return and refund. I would never trust this company. Avoid at all costs!
July 13, 2026
Unprompted review
Reply from vidaXL
Hello Gracie,
Thank you for taking the time to share your experience.
We're sorry to hear about the concerns you raised regarding your order and the confusion surrounding the product listing. We understand how frustrating this situation must have been, particularly when the item received did not match your expectations.
To better understand what happened and review the details of your case, we have contacted you through Trustpilot and requested some additional information. Once we receive your response, we will be happy to investigate the matter further and provide any assistance we can.
We appreciate your time and hope to hear from you soon.
Kind regards,
Tanya
vidaXL Webcare Team
Great CD shelves!
Very happy with the CD shelves I ordered, they arrived within a week and are the perfect size and work great for DVDs, books and other decorations.
June 27, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your wonderful review. We're delighted to hear you're very happy with your CD shelves and that they arrived quickly and are perfect for your DVDs, books, and decorations. We truly appreciate your support of vidaXL.
Kind regards,
Elyn
vidaXL
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