Shelving Item was lovely Delivery was bad not happy not delivered to correct address Delivery to wrong postcode had walk streets to find my parcel luck the person who sign for this was hones... See more
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Review summary
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Bought a set of four dining chairs at an excellent sale price. Delivered very promptly. The chairs looked much more cushy in the online photos, so a little disappointing there, hence the loss of one s... See more
Company replied
I’ve bought lots of things from Wayfair and delivery is always prompt.However this purchase sadly wasn’t.We bought a parasol for the garden as it has been very hot.We choose the one we did as it stat... See more
Company replied
Wayfair is doing a good job in terms of products quality and Customer service. The disaster falls when Evri gets the product in their hands. Please think about a reliable courier. It’s very important... See more
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Company details
- Furniture Store
- Decoration and Interior Design Store
- e-Commerce Solution Provider
- Home Improvement Store
- Outdoor Furniture Store
Written by the company
Wayfair has everything for your home, all in one place. From furniture to finishing touches, you’ll find inspiration for every style and space.
Wayfair.co.uk
Written by the company
- All Things Home
- We’re here to help whenever you need us. Whether you’re browsing, buying, or have already placed an order, our friendly team is on hand to make things easy. We’re just a call or email away. You can reach us Monday–Friday, 08:00–19:00, and Saturday–Sunday, 08:30–17:00.
- Quality
- Quality you can rely on. With a wide range across every category, it’s easy to find exactly what you need in just a few clicks. And if you can’t spot it? Our team is here to help.
- Support
- Support you can count on. Alongside products from leading brands and manufacturers, we share helpful details and customer reviews so you can shop with confidence.
Our Satisfaction Guarantee
Satisfaction, Guaranteed
At Wayfair.co.uk, we want you to love your home finds. If something isn’t right, just let us know within 30 days of delivery and we’ll help put it right. You can track orders, manage deliveries and arrange returns anytime through My Account.
Need more guidance? You’ll find step-by-step support in our Help Centre.
Contact info
Wayfair Stores Limited, Wayfair House, Tuam Road, H91 W260, Galway, Ireland
- https://www.wayfair.co.uk/help-and-contact
- wayfair.co.uk
3.9
Great
121K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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The products came in time and of very…
The products came in time and of very good quality. The only negative was on both occasion the boxes had damages on the outside, the carton was ripped. So I opened with anxiety...thinking the worse.
July 21, 2026
Reply from Wayfair UK
We appreciate your feedback regarding the condition of the packaging. We are sorry to hear that the damaged boxes caused you concern and will review our packaging procedures.
Wayfair UK
Good quality
So far, everything seems to be of good quality. The delivery was fast and efficient.
July 21, 2026
Reply from Wayfair UK
We're so pleased to hear that everything seems to be of good quality and that your delivery was fast and efficient! Thank you for your feedback.
Wayfair UK
Reply from Wayfair UK
We're happy to hear that we could assist you so quickly. We appreciate your positive feedback!
Wayfair UK
Another victim of 'Data Capture'
Messed about for over 1 hour trying to order 2 garden furniture sets, each time i went to checkout the price had increased with no explanation, i spoke to the bot and kept getting the same 'ambiguous' answer about sales tax and delivery, however, when I entered my delivery address etc, the total suddenly came back to the correct amount, so i pressed the button for 12 months interest free on Klarna, got the code from Klarna and entered it only to find that Klarna 'don't' do a 12 months payment scheme. Not having the cash, I cancelled the order, however, Wayfair now have all my details! for their 'data capture' list, to sell, 'Maybe'? I believe they create their system in an ambiguous way so that they get sellable details, whether you complete the purchase or not!
July 23, 2026
Unprompted review
Reply from Wayfair UK
We're truly sorry to hear about the frustrating experience you had while trying to place an order. This is certainly not the smooth process we aim to provide. We understand your concerns regarding the pricing fluctuations and the issues with the payment options. We'll review your feedback to improve our system and ensure clarity for our customers.
You can update your contact preferences and your account my using the My Account section of our site where you can choose to unsubscribe from any emails.
Wayfair UK
The delivery service was on time and…
The delivery service was on time and the parcel arrived in great condition
July 21, 2026
Reply from Wayfair UK
We're so pleased to hear that your delivery was on time and that your parcel arrived in great condition! Thank you for your positive feedback.
Wayfair UK
Items were well packaged and arrived in…
Items were well packaged and arrived in or earlier than due date.
All components were present and instructions for self assembly clear and easy to follow.
Very pleased overall.
July 11, 2026
Reply from Wayfair UK
We're so pleased to hear your items were well packaged and arrived on time or even earlier! It's wonderful that all components were present and the self-assembly instructions were clear and easy to follow. We're delighted you're very pleased overall.
Wayfair UK
Reply from Wayfair UK
We're so pleased to hear that your experience was fantastic, from our customer service to our delivery service! Thank you for your wonderful feedback.
Wayfair UK
Excellent packing so delivered with…
Excellent packing so delivered with care , item very good , a bit light so the brackets provided wasn’t suitable we bought larger brackets as it was placed in a children’s room , very nice piece of furniture
July 21, 2026
Reply from Wayfair UK
We're so pleased to hear your item arrived safely thanks to our excellent packing and that you find it to be a very nice piece of furniture! We appreciate your feedback regarding the brackets and are glad you found a suitable solution for your children's room.
Wayfair UK
Really good quality and very quick…
Really good quality and very quick delivery. Chairs were well packaged and easy to assemble.
July 20, 2026
Reply from Wayfair UK
We're so pleased to hear that you found the quality of your chairs really good and that the delivery was very quick! It's wonderful that they were well packaged and easy to assemble.
Wayfair UK
I'm really pleased with the product…
I'm really pleased with the product and I just believe how quickly it arrived. You couldn't ask for better service.
July 21, 2026
Reply from Wayfair UK
We're so pleased to hear you're really happy with your product and how quickly it arrived! It's wonderful that you couldn't ask for better service.
Wayfair UK
Still waiting for refund
I ordered a freezer which didn’t come with a battery. I was told to dispose of the items which and I am still waiting for my refund almost a month later. Still no refund
June 29, 2026
Reply from Wayfair UK
Thank you for taking the time to leave a review, however we are sorry for any disappointment caused by this. We can see that your order is in the hands of our Specialised Team. We recommend reaching out to your Account Manager by directly responding to their email. Thanks.
WayfairUK
Every thing is of excellent quality and…
Every thing is of excellent quality and has good information on putting the items together
July 14, 2026
Reply from Wayfair UK
We're so pleased to hear that everything is of excellent quality and that you found the information on putting the items together helpful! Thank you for your wonderful feedback.
Wayfair UK
Reply from Wayfair UK
We're so pleased to hear you found the garment lovely and the material good! Thank you for your wonderful feedback.
Wayfair UK
Reply from Wayfair UK
We're so pleased to hear that your goods arrived quickly and that you are very happy with them! Thank you for your wonderful feedback.
Wayfair UK
Terrible
Terrible, Table delivered. package was damaged, no fittings in the package for assembly.
July 21, 2026
Reply from Wayfair UK
We are very sorry to hear you had issues with the item received
We can see that you reported the this on our site and we are working to resolve the problem we will be in touch with an update via email.
Please contact us directly if you would like any further help or assistance on this matter. You can do this by visiting http://www.wayfair.co.uk/myaccount
Thanks,
Wayfair UK.
Reply from Wayfair UK
We're so pleased to hear that your product arrived on time and met your expectations. Thank you for your positive feedback!
Wayfair UK
Wafair products are pricey at times. However quality is excellent.
Wafair delivers on time and with appropriate packaging which provides good protection for delicate items.The products are never disappointing as they are sold true to description.Thanks Wafair for your excellent customer service.Keep up the good work. I am a happy customer.Hope you receive a sizeable shipment of stand fans soon to cope with customers demand.
July 11, 2026
Reply from Wayfair UK
We're so happy to hear that your deliveries arrive on time with appropriate packaging, and that our products consistently meet your expectations! It's wonderful to know you're a happy customer and appreciate our customer service. We're working hard to restock stand fans to meet demand!
Wayfair UK
Worst customer service ever
Order was cancelled about 15 minutes after placed as was incorrect. WF told us it could not be cancelled and we have to take delivery and then arrange a pick up return and then apply for refund. The pick up return was arranged and should have been between 8am and 6pm but not show from them. Contacted WF after 3 days as heard nothing and they just said if it is not picked up today then come back to us! I said how is it going to be picked up today as you have not arranged anything. They agreed and apologised and said keep/donate/bin item and they will arrange refund direct to my account it will take 24-48 hours. After 48 hours, no account credit, so went back to them. 30 minutes on the chat and going through all again they said wait 1 more day and if not on account, come back to them. Went back 1 day later as still not on account, over 60 minutes on the chat this time just to be told it is being reviewed and I had to wait for WF to contact me! I would NEVER use Wayfair again - lies after lies and mistake after mistake and sooooo much time wasted trying to get this resolved (which is still isn't).
July 22, 2026
Unprompted review
You changed delivery date which left…
You changed delivery date which left with nothing to sit on for a week. Delivery was fine when it did arrive and the men who came with it were very helpful
July 21, 2026
Reply from Wayfair UK
We appreciate your feedback and are truly sorry to hear about the inconvenience caused by the change in your delivery date. We understand how frustrating it must have been to be without your item for a week. We're glad to hear that the delivery itself was fine and that our delivery team was helpful.
Wayfair UK
The product was easy to order
The product was easy to order, was exactly as described, delivered in a timely manner and was in tact
July 9, 2026
Reply from Wayfair UK
We're so pleased to hear that your product was easy to order, exactly as described, and delivered in a timely manner! It's wonderful that it arrived intact.
Wayfair UK
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