Company activity

Updated 15 hours ago

This page gives you a detailed overview of how vidaXL has used Trustpilot over the past 12 months. Find out where their reviews come from, how their star ratings differ per source, how many reviews they flag, and whether those flagged reviews actually breach our guidelines.

Claimed their Trustpilot profile: May 2014.

Confirmed details

Proof of identity

Proof of identity of a user associated with this account

Contact details

Google My Business account verified and synced

Bank account

Bank account registered during subscription process

Asks their customers for reviews — whether positive or negative.

Review sources

Where reviews have come from for the past 12 months

Organic

699

Verified

1

Invited

0

Redirected

2


Total reviews from the past 12 months

702

Star distribution by review source

How star ratings differ by review source from the past 12 months

Filter by

Reviews over time

How vidaXL got its reviews in the past 12 months

Filter by
Aug-OctNov-JanFeb-AprMay-Jul

New reviews by star rating

How many new reviews (distributed by star rating) vidaXL got each month in the past 12 months

Filter by
Aug-OctNov-JanFeb-AprMay-Jul

Reply behavior

How vidaXL replied to negative reviews in the past 12 months

  • Typically replies to negative reviews in 2 days or less.

  • Has replied to 98% of their negative reviews.

vidaXL’s flagging activity

How frequently vidaXL flagged their reviews in the past 12 months

What's a flagged review?

  • vidaXL may flag a review if they think it's in breach of Trustpilot's guidelines.

  • vidaXL selects the reason(s) they're flagging the review, so we know what to investigate.

  • We don’t hide flagged reviews that are under investigation, unless they are flagged as having harmful or illegal content (then we blur them out).

  • Our Content Integrity Team assesses whether the flagged review is in fact in breach of our guidelines. If it is, we contact the reviewer.

  • If the reviewer is unable to resolve the issue, we remove the review from trustpilot.com.

  • vidaXL flagged 94 of their reviews a total of 100 times.
  • 75% of those cases turned out to be invalid.

Distribution of flagged reviews by star rating

5-star

0

0%

4-star

0

0%

3-star

2

2%

2-star

11

12%

1-star

81

86%

* Data doesn’t include the 1 flagged review that Trustpilot is currently investigating.

What happened to the 94 flagged reviews from the past 12 months?

Reviews still online on trustpilot.com

82

Reviews removed from trustpilot.com

12

Review isn’t in breach of Trustpilot's guidelines for the reason(s) flagged by vidaXL

71

Reviewer resolved the breach of Trustpilot's guidelines

11

Reviewer didn't respond to Trustpilot's request to resolve the breach of Trustpilot's guidelines

12

Reviewer didn't resolve the breach of Trustpilot's guidelines

0