Actually really pleased with the TV cabinet. Although the instructions were annoying as they told me to put screws in which later needed to be removed so I could add another piece on top and secure i... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Missing part and rude agent. A part of the order was missing and the agent hung up in the middle of the conversation. Very dissatisfied.
I needed a longer bed for my tenant and VidaXL turned up among the first searches. I ordered a bed and payment was deducted promtly from credit card but the item that later arrived was far from teh AI... See more
Company replied
The quality of their products is far from satisfactory. They accept return items, but try to get you tired with empty words and never get a refund. Then, they translate the messages in Danish.... See more
Company replied
Company details
Written by the company
vidaXL er en international online-forhandler, hvor du kan finde alt til dit hjem, have, garage og gør-det-selv-projekter. Vores koncept er baseret på at tilbyde en bred vifte af produkter, der giver folk mulighed for at leve mere for mindre. Ved at bruge simple omkostningsbesparende løsninger, der ikke har en negativ effekt på produkternes kvalitet, er vi i stand til at gøre vores produkter tilgængelige for så mange som muligt. Alle processer fra produktudvikling og køb til marketing, salg, logistik og kundeservice er i vores hænder. Dermed har vi fuld kontrol over vores produkters funktionalitet, kvalitet og priser.
Contact info
United States
- vidaxl.dk
2.6
Poor
12K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 79% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Can NOT recommend
Missing part and rude agent.
A part of the order was missing and the agent hung up in the middle of the conversation.
Very dissatisfied.
July 15, 2026
Unprompted review
Advertisement
Nice product
Fast delivery. Nice product. But needs some experience to put it together.
June 19, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback. We're glad to hear you were happy with the fast delivery and the product. We appreciate your comment about the assembly, and if you would like to share more about your experience, please contact us at feedback@vidaxl.dk.
Kind regards,
Elyn
vidaXL
Stay away from this incompetent company
I ordered a bed frame 10 days ago, the company has the worst custom service I have ever experienced. No one take responsibility. Keep telling me to be patient. The bedframe was supposed to arrive 5 days ago the latest. I can not get a track & trace link that works. Custom service keep providing one after another that is for the wrong country (unordered to Denmark. They gave me links to France, Luxembourg & Slovakia). Extremely incompetent! When I ask for more specificity or to get in touch with someone higher up in the company, they don’t offer help. Now after 5 consecutive days of asking for help, they said that they will forward this to “the right department”. I am utterly disappointed and will never ever try to purchase anything from this scam website. Luckily I did not pay for my order, so there will be another round of complaints when the invoicing company will demand payment for a product that never arrived I guess… my advice: stay away!
June 13, 2026
Unprompted review
Reply from vidaXL
Dear Sanna,
Thank you for taking the time to share your experience. We sincerely apologize for the delays, the confusion regarding the tracking information, and for the level of service you experienced. We understand how disappointing this situation has been.
I am pleased that we were able to get in touch and find a satisfactory solution together.
We truly appreciate your feedback, as it helps us continuously improve both our products and our customer service.
Thank you for your understanding and for your cooperation throughout the process – it means a great deal to us.
I wish you a wonderful rest of your day.
Kind regards,
Lorand
vidaXL
Feels Like a SCAM
I needed a longer bed for my tenant and VidaXL turned up among the first searches. I ordered a bed and payment was deducted promtly from credit card but the item that later arrived was far from teh AI generated image advertised. To add insult to injury, the main mattress of the bed never arrived and I had to write them for delivery, which came much later. The product qulity is poor. I will never use them again nor recommend them to any. Feels like a scam. Don't fall for it.
May 28, 2026
Unprompted review
Reply from vidaXL
Dear Ravi,
Thank you for taking the time to share your review and for bringing this matter to our attention.
I am sorry to hear that you experienced a delivery delay and that the product quality did not meet your expectations. This is certainly not the experience we aim to provide our customers.
Please be assured that we are committed to finding the best possible solution to resolve the issue.
As we have not been able to reach you by phone, we have also sent a message to the email address linked to your account.
We truly appreciate your understanding and look forward to hearing from you so we can assist you further.
Wishing you a very nice day.
Kind regards,
Lorand
vidaXL
Update: I am glad that we have been able to find a good solution to the situation together.
We truly appreciate your feedback, as it helps us continuously improve both our products and our service.
Thank you for your understanding and for your cooperation throughout the process – it means a lot to us.
I wish you a continued very nice day.
Kind regards
Lorand
vidaXL
I’ve placed multiple orders and…
I’ve placed multiple orders and initially I’ve had a bad experience both with delivery and customer service, however after the intervention of Lorand, the entire process have changed to premium. There was attention on freight and delivery, product satisfaction and in multiple ways I was very pleased with the service that I’ve experienced.
May 5, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for sharing your experience with us. We are pleased to hear that the service improved and that you were satisfied with the attention given to delivery, product satisfaction, and customer care. Your feedback is greatly appreciated.
Kind regards,
JC
vidaXL
Advertisement
The size delivered was not the size I…
The size delivered was not the size I bought. The manual is very poor stepwise described. You would not know this before you started the screwing and then you have taken the product into use.
April 26, 2026
Unprompted review
Reply from vidaXL
Dear Claus,
Thank you very much for your review. Your feedback means a lot to us, as it gives us a valuable opportunity to improve both our products and our service.
We are sorry to hear that the product dimensions did not match what you ordered. Please rest assured that this is not representative of our usual standards, and we do our best to prevent such situations and handle them as quickly and efficiently as possible.
At the same time, I am glad that we had the opportunity to be in direct contact to better understand the situation.
We hope to continue a good cooperation.
Kind regards
Lorand
vidaXL
Update: I am happy that we were able to find a solution to this issue together.
We truly appreciate your feedback and will share it internally so we can continue improving both our product quality and complaint handling process moving forward.
Have a wonderful day!
Kind regards,
Lorand
vidaXL
Ok deal
The product quality was poor but they were fair and they offered me a partial refound
March 31, 2026
Unprompted review
Reply from vidaXL
Dear Andreea
I am very sorry to hear that your experience with our customer service was not satisfactory and that the product quality did not meet your expectations.
I would like to inform you that we have sent a message to the email address associated with your account.
We appreciate your understanding and look forward to hearing from you.
I wish you a very nice day.
I look forward to hearing from you and thank you in advance.
Kind regards
Lorand
vidaXL
I got help for my order
I got help for my order. Very nice service. The products arrived as expected.
April 13, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback. We are very pleased to hear that you are satisfied with the service and that the products arrived as expected.
Kind regards,
Elyn
vidaXL
Worse quality ever
We bought a chicken coop that came late, missing all screws and nails, with an incomplete manual, and last but not least, during its first night with our 6 chickens, it did not withstand a fox that broke in and all the birds.
All in all, we've lost over 3.000 Kr., between chickens, the coop, and screws we had to buy to build it.
Needless to say, I do not recommend this site.
April 4, 2026
Unprompted review
Reply from vidaXL
Hello Elsie,
Thank you for your review.
We are truly sorry to hear about your experience with the chicken coop and the loss you’ve described.
We have already contacted you to discuss this issue in more detail and offer you a proper solution. We are looking forward to hearing from you.
Kind regards,
Adina, vidaXL Team
Advertisement
I bought an adjustable mannequin and it…
I bought an adjustable mannequin and it arrived very fast, straight to my door. It was easy to assemble, it works perfectly fine and it looks great. Couldn’t be happier.
March 19, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your wonderful feedback. We are delighted to hear that your adjustable mannequin arrived quickly, was easy to assemble, and meets your expectations so well.
Kind regards,
JC
VidaXL
I had a very disappointing experience…
I had a very disappointing experience with VidaXL’s customer service today.
I contacted their live chat regarding a missing order, and the support I received was extremely poor. The agent was rude and unhelpful, and it felt like they had no interest in resolving my issue.
I was informed that they send packages separately, which was never clearly communicated when I placed the order. On top of that, they do not seem to respect the delivery time they advertise.
The most frustrating part was that the agent ended the chat without providing a proper answer or solution.
Overall, this was a very unprofessional experience. Based on this, I cannot recommend VidaXL, and I hope they seriously improve both their communication and customer service.
March 27, 2026
Unprompted review
Reply from vidaXL
Dear Charbel,
Thank you very much for your review. Your feedback means a lot to us, as it gives us a valuable opportunity to improve our products and services.
We are sorry to hear that one of your orders was delayed. Please rest assured that this is not representative of our usual standards, and we are doing our utmost to prevent such situations as quickly and efficiently as possible.
At the same time, I’m glad we had the opportunity to get in touch directly to learn more about the situation and to work together on finding an appropriate solution.
Wishing you a wonderful day!
Kind regards,
Lorand
vidaXL
All is well
Jeg modtog et tilgodehavende efter jeg klagede over mangler i manual til at samle metalskab
All is Well now
March 18, 2026
Unprompted review
Reply from vidaXL
Kære kunde,
Tak for din feedback! Vi er glade for at høre, at alt nu er i orden, og at sagen blev løst til din tilfredshed.
Med venlig hilsen,
Tanya
vidaXL
Actually really pleased with the TV…
Actually really pleased with the TV cabinet. Although the instructions were annoying as they told me to put screws in which later needed to be removed so I could add another piece on top and secure it all together. I had friends look over the instructions to see if it was just me making a mistake but I wasn’t alone 😅
But price was good and delivery was quick.
March 12, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your feedback. We’re glad to hear that you are pleased with the TV cabinet, the price, and the quick delivery. We understand your concerns about the instructions and invite you to contact us at feedback@vidaxl.dk for any further assistance.
Kind regards,
Tanya
vidaXL
Advertisement
Finally I received my stool and…
Finally I received my stool and everything went smoothly. The pick my package at home and then after seven days a receive my stool again.
Thanks to Lorand for customer service
February 5, 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback. We are glad to hear that the delivery and service went smoothly and that you are satisfied with your stool. Your kind words about our customer service are greatly appreciated.
Kind regards,
Elyn
VidaXL
Not good at all …
Ordering through the website was easy and convenient. Immediately after placing the order, I received a confirmation email. I bought a display cabinet and a TV table, both of which arrived quickly. After receiving them, I checked the parcels and none of them were damaged during transportation. Everything was perfect.
But when I opened the parcel, I saw that these furniture were made of the worst quality, not only was their quality bad, but there were other problems as well. For example, one of the display cabinet’s board was completely broken, so I had to instill it as it was. Both the display cabinet and the TV table had scratches in several places and when I put the boards together, they didn't fit together 100%. In short, what I usually do in an hour or an hour and a half, I did this time in six hours. Because there were so many small things that didn't fit together and I don't have the patience to write them all here. The furnitures don’t look new at all.
Will I buy from this site again?? I don't think so!! Would I recommend others to buy furniture from this site? No, never.
Vidal.dk should compensate me for these damages. I have the pictures.
Update:
I was contacted by a vidaxl employee and it was a relief to talk to him. After investigating the incident he offered me several options and one of the options was a 50% refund on the price and I chose that option and got 50% of my money back.
I thank vidaxl for their understanding but would be happier if everything was as it should be.
February 11, 2026
Unprompted review
Reply from vidaXL
Dear Sujad,
Thank you very much for your review. Your feedback means a lot to us, as it gives us a valuable opportunity to improve our products and services.
We are truly sorry to hear that you received defective products. Please rest assured that this is not typical of us, and we are doing our utmost to prevent such situations as quickly and efficiently as possible.
At the same time, we are pleased that we could connect directly to better understand the situation.
We hope to continue our good cooperation with you.
Kind regards,
Lorand
vidaXL
I’ve had a positive experience
December 8, 2025
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback. We are pleased to hear that you had a positive experience.
Kind regards,
Eula
VidaXL
Cheapest most the scam ever!!!
Cheapest most the scam ever!!!
They are not respecting law - I am trying to return items within the the return period but its not possible.
DO NOT BUY!
February 8, 2026
Unprompted review
Reply from vidaXL
Dear David,
Thank you very much for your review. Your feedback means a lot to us, as it gives us a valuable opportunity to improve our products and services.
We are sorry to hear that you experienced challenges when trying to return your product. Please rest assured that this is not representative of our usual standards, and we are doing our best to prevent such situations and resolve them as quickly and efficiently as possible.
At the same time, I’m glad we had the opportunity to get in direct contact to better understand the situation and work together on a suitable solution.
Wishing you a great day ahead.
Kind regards,
Lorand
vidaxl
Advertisement
Slow and no information
So far, nothing has happened. My order has not been shipped, there has been no update what so ever. It's been 9 days now; and the estimated time for delivery was 3-5 work days. What a complete joke. I need to know where my goods are.
January 31, 2026
Unprompted review
Reply from vidaXL
Dear Nickolai,
Thank you very much for sharing your review. Your feedback means a lot to us, as it gives us a valuable opportunity to improve our products and services.
We are sorry to hear that you are experiencing a delay with your delivery. Please rest assured that this is not representative of our usual standards, and we are doing our very best to prevent such situations and resolve them as quickly and efficiently as possible.
At the same time, I’m glad that we’ve had the chance to get in direct contact so we could better understand the situation and work together on finding a suitable solution.
We appreciate your patience and hope for a continued positive cooperation.
Kind regards
Lorand
vidaXL
I bought a horrible bed for 270€
I bought a horrible bed for 270€. I paid that for almost carton. To assemble it was so annoying that I felt tricked. Every little wooden cylinder you’re supposed to put in the wood crumbles down so easily I think it’s not even wood. The screws are horrible too, you use screwdriver in them and they’re literally screwed 😅 it took me 2h to build just the head of the bed and it was so wiggly that I thought it will break in two months. I paid 270€ for carton. The colour was bad too, looked like a carrot. The process of returning is taking ages. They’re supposed to pick it up on Thursday but no news so I don’t know if I have to take a day off. I was gonna drop it off myself but they told me the package is too big so they will come get it, which will cost me 15€ per package (I have 3) and they give me no choice for the cheaper postage of me dropping them off.
Now I’m buying a second hand bed in real wood. Never again.
January 8, 2026
Unprompted review
Reply from vidaXL
Dear Sophie,
Thank you for bringing this to our attention. I’m sorry to hear that the bed you purchased from Huismerken.nl BV did not meet your expectations and that you experienced difficulties with the return process.
After checking, it seems your feedback was intended for a different seller (Huismerken.nl BV). We kindly ask you to contact the seller directly, as they will be able to assist you best. Thank you for your understanding.
At the same time, we kindly ask you to move your feedback to the vidaxl.be domain, as it was mistakenly submitted on vidaxl.dk.
Kind regards
Lorand
vidaXL
The service was great
The service was great, but the product was disappointing.
January 12, 2026
Unprompted review
Reply from vidaXL
Hi Claus,
Thank you very much for your feedback. We are happy to hear that you were satisfied with our service and that we were able to assist you and find a reasonable solution together.
At the same time, we are truly sorry that the product quality did not meet your expectations. This is not the experience we aim to provide, and your feedback is very important to us as it helps us improve our products and processes.
Thank you for taking the time to share your experience with us.
Kind regards,
Lorand
vidaxl
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.