My first order did not arrive, so I had to call and arrange a second shipment. This took time to arrive as well. Despite those issues, I'm happy with the items. Thanks!
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The bracelets i received don’t look exactly like the ones shown as advertisement. Its cloves are smaller and it comes with the extender chains making it look dainty. They’re cute but i wasn’t expectin... See more
Company replied
My jewelry arrived a few days later than expected. The company emailed me to let me know this was happening they apologized and offered a discount on my next purchase. The bracelets i purchased are v... See more
Company replied
The jewelry itself is beautiful. But I did have an issue with the nail bracelet but got it fixed. And the only issue that kept a 4 star review is when I bought mine it was buy one get one and I only... See more
Company replied
Company details
Written by the company
Valerie Mason is a jewelry brand focused on timeless pieces that help you look refined and feel confident, without overpaying.
Contact info
3.0
Average
172 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Love the product and great customer…
Love the product and great customer service
July 31, 2026
Unprompted review
Reply from Valerie Mason
Hi Chantelle, thank you so much for your wonderful review!
We're delighted to hear that you love your jewelry and had such a positive experience with our customer service. Your kind words truly mean a lot to our team and motivate us to continue providing products and support our customers can feel good about.
Thank you for choosing Valerie Mason and for your support. We look forward to serving you again in the future and hope you continue enjoying your jewelry!
Alvin, Manager, Valerie Mason
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Gold looks fake
Great communication, fast shipping, nice packaging. The only negative is the gold looks fake.
August 3, 2026
Unprompted review
Reply from Valerie Mason
Hi Julie, thank you for taking the time to share your feedback.
We're glad to hear you were happy with the communication, shipping, and packaging. We're sorry, however, that the appearance of the gold finish didn't meet your expectations. We understand how important the look and feel of jewelry can be when choosing a piece.
We genuinely appreciate you sharing your experience, as your feedback helps us understand where we can improve.
Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case and assist you further.
Alvin, Manager, Valerie Mason
Beautiful pieces and prompt shipping…
Beautiful pieces and prompt shipping make VM a company I’ll do business with again.
July 30, 2026
Unprompted review
Reply from Valerie Mason
Hi Lori, thank you so much for your wonderful review!
We're delighted to hear that you loved the beautiful pieces and were happy with the prompt shipping. It means so much to our team to know that you had a positive experience and are looking forward to shopping with Valerie Mason again.
Thank you for choosing Valerie Mason and for your continued support. We look forward to serving you again in the future and hope you continue to enjoy your jewelry!
Alvin, Manager, Valerie Mason
Don’t Shop with them!
My order took forever to arrive, all for the item to be broken when I opened it. I contacted the company, requesting a full refund. They responded back stating they would ship me out another order. To date, I still haven’t received it. This company is based in China, don’t let the American name fool you! Don’t do it!
June 30, 2026
Unprompted review
Reply from Valerie Mason
Hi Myra, thank you for taking the time to share your feedback.
I'm sorry to hear about the delay, the condition of the item when it arrived, and the frustration caused by your experience afterward. We understand how disappointing it is to wait for an order only to encounter an issue with the item.
We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to look into your order and work toward a resolution.
Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case and assist you further.
Thank you for giving us the opportunity to make things right.
Alvin, Manager, Valerie Mason
Seller was awesome
Seller was awesome, kept me updated on what was going on daily, Once received I truly love my items.
July 21, 2026
Unprompted review
Reply from Valerie Mason
Hi Stacey, thank you so much for your wonderful review!
We're delighted to hear that you appreciated the daily updates throughout your order and that you truly love your items now that they've arrived. Keeping our customers informed and making sure they feel confident throughout their experience is very important to us.
Your kind words and support truly mean a lot to our team. Thank you for choosing Valerie Mason, and we look forward to serving you again in the future!
Alvin, Manager, Valerie Mason
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I didn't like the clover chains they…
I didn't like the clover chains they look cheap. What I saw on your website showed a different style chain. Otherwise I'm happy about this order
August 3, 2026
Unprompted review
Reply from Valerie Mason
Hi Gina, thank you for taking the time to share your feedback.
We're glad to hear that you're otherwise happy with your order. We're sorry, though, that the clover chains didn't meet your expectations and that the chain style appeared different from what you saw on our website. We understand how disappointing that can be when you have a specific design in mind.
We genuinely appreciate you sharing this feedback, as it helps us identify areas where we can improve the customer experience.
Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case and assist you further.
Alvin, Manager, Valerie Mason
I received my order in a timely manner…
I received my order in a timely manner and it looked exactly how it was pictured.
July 30, 2026
Unprompted review
Reply from Valerie Mason
Hi Dana, thank you so much for your wonderful review!
We're delighted to hear that your order arrived in a timely manner and that your jewelry looked exactly as pictured. We truly appreciate you taking the time to share your experience with us.
Your support means a lot to our entire team, and we're so happy that your Valerie Mason purchase met your expectations. Thank you for choosing us, and we look forward to serving you again in the future!
Alvin, Manager, Valerie Mason
Trousers fit spot on
Ordered the trousers this time and they fit spot on, no need to take 'em up. Comfy round the waist and smart enough for work. Sound.
July 14, 2026
Unprompted review
Reply from Valerie Mason
Hi Tanya, thank you so much for your wonderful review!
We're delighted to hear that your trousers fit spot on, feel comfortable around the waist, and are smart enough for work without needing any alterations. That's exactly the kind of combination we love to hear about!
Your support and kind words truly mean a lot to our team. Thank you for choosing Valerie Mason, and we look forward to serving you again in the future!
Alvin, Manager, Valerie Mason
So my order got delayed
So my order got delayed, it happens, and they messaged me before I even noticed. Told me what was going on. I didn't have to chase anyone. That's the part I remember more than the jewelry honestly.
July 22, 2026
Unprompted review
Reply from Valerie Mason
Hi Isabella, thank you so much for your wonderful review!
We're delighted to hear that you appreciated being kept informed about the delay and that our team reached out before you even had to ask. Clear and proactive communication is very important to us, so it means a lot to know that this made a positive impression on your experience.
Thank you for choosing Valerie Mason and for taking the time to share your feedback. We truly appreciate your support and look forward to serving you again in the future!
Alvin, Manager, Valerie Mason
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Misleading and horrible customer service.
Their website advertised BOGO for the bracelet set I purchased. I only received one, and when I contacted customer service, they said I had to order 2 in order to receive 2nd one free. Who knew!!!!! They wouldn't honor the second one for free as advertised. They said I could return it to CHINA at my expense to get a refund. Well that would cost more than what I paid!!!! Scam and misleading!!
July 28, 2026
Unprompted review
Reply from Valerie Mason
Hi Theresa, thank you for taking the time to share your feedback.
I'm sorry to hear about the confusion surrounding the BOGO promotion and that the experience with our customer service left you feeling frustrated and disappointed. We understand how upsetting it can be when a promotion doesn't align with your expectations.
We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to look into your order and work toward a resolution.
Please email me directly at [inquiries@valerie-mason.com](mailto:inquiries@valerie-mason.com) with your order details, and I'll personally review your case and assist you further.
Thank you for giving us the opportunity to make things right.
Alvin, Manager, Valerie Mason
I am pleased I bought the Valerie Mason…
I am pleased I bought the Valerie Mason jewels. Their quality is quite impressive, and I would strongly recommend them.
July 24, 2026
Unprompted review
Reply from Valerie Mason
Hi Classi, thank you so much for your wonderful review!
We're delighted to hear that you're pleased with your Valerie Mason jewelry and impressed with the quality. Your strong recommendation truly means a lot to our team, and we're so happy that your purchase has met your expectations.
Thank you for choosing Valerie Mason and for taking the time to share your experience. We sincerely appreciate your support and look forward to serving you again in the future!
Alvin, Manager, Valerie Mason
I broke it and I was fully expecting a fight
I broke it. Fully my fault, caught it on a car door, I was distracted. I sent them a message half expecting to be told tough luck. They replaced it. Didn't make me prove anything. I nearly cried, which is an insane reaction to a necklace.
July 22, 2026
Unprompted review
Reply from Valerie Mason
Hi Martina, thank you so much for your wonderful review!
We're so glad to hear that your experience with our customer service left such a positive impression. Accidents happen, and we're happy that our team was able to make the situation feel simple and stress-free for you. Your kind words about the experience truly mean a lot to us.
Thank you for choosing Valerie Mason and for sharing your story with us. We look forward to serving you again in the future!
Alvin, Manager, Valerie Mason
I want to be really honest
I want to be really honest, the thing that made me finally buy was the warranty. Not the look, the look I could get anywhere. It was knowing if it broke I wasn't out of pocket. So I stopped agonising and just clicked.
June 25, 2026
Unprompted review
Reply from Valerie Mason
Hi Bree, thank you so much for sharing your honest review!
We're delighted to hear that our warranty gave you the confidence to make your purchase. We understand how important it can be to feel reassured when trying a new jewelry brand, and we're glad that this helped make your decision easier.
Your trust and support truly mean a lot to our team. Thank you for choosing Valerie Mason, and we look forward to serving you again in the future!
Alvin, Manager, Valerie Mason
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I bought the Set Trio Sunkissed and…
I bought the Set Trio Sunkissed and like the bracelets but the cuff bracelet runs on the small side so I don't wear it as much. The other two bracelets like the nail and clovers are beautiful. I got the Clover Set Gold as a free gift and absolutely LOVE the set.
It took what seemed like a while to receive my goodies but I would highly recommend and will order again!
July 30, 2026
Unprompted review
Reply from Valerie Mason
Hi Tracy, thank you so much for your wonderful review!
We're delighted to hear that you love the Set Trio Sunkissed, especially the nail and clover bracelets, and that the Clover Set Gold free gift was such a hit. We also appreciate your feedback about the cuff bracelet running a little small, as well as your patience with the shipping time. Your comments help us continue improving while encouraging our team. Thank you for choosing Valerie Mason and for recommending us. We truly appreciate your support and look forward to serving you again in the future.
Alvin, Manager, Valerie Mason
Junk - do not buy this product.
The clover bracelet clasps broke on the first wear for both silver and gold, also the gold diamond bracelet clasp is non functional so is not wearable and the gold bangle bracelet is so malfunctional and does not close securely. There is no phone number for customer service. I feel I was frauded by this company and plan to dispute my charge with the credit card company unless this company makes this purchase right by replacing the junk I received!!
July 21, 2026
Unprompted review
Reply from Valerie Mason
Hi Beth, thank you for taking the time to share your feedback.
I'm sorry to hear about the issues you experienced with the bracelet clasps and closures. That isn't the experience we want our customers to have, and we understand how disappointing and frustrating this must have been.
We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to look into your order and work toward a resolution.
Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case and assist you further.
Thank you for giving us the opportunity to make things right.
Alvin, Manager, Valerie Mason
Customer service is not helpful
I am extremely disappointed with my experience. The customer service has been awful from the beginning. It has been difficult to get a response, and when I do, I receive little to no helpful information. To make matters worse, I still have not received the product I ordered.
As a paying customer, I expected much better service and transparency. Unfortunately, this experience has been frustrating and unacceptable. I cannot recommend this company based on my experience and hope they improve their customer service and order fulfillment.
July 27, 2026
Unprompted review
Reply from Valerie Mason
Hi Heather, thank you for taking the time to share your feedback.
I'm sorry to hear about your experience with our customer service and the delay in receiving your order. That isn't the experience we want our customers to have, and we understand how frustrating this situation must have been.
We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to look into your order and work toward a resolution.
Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case and assist you further.
Thank you for giving us the opportunity to make things right.
Alvin, Manager, Valerie Mason
I will NEVER order from this place…
I will NEVER order from this place again. I love the pieces but the quality is trash, so is their customer service. The first bracelet received, tarnished after a few weeks. I didn’t request a refund or replacement. I placed two additional orders. One bracelet arrived broken, the other two broke while wearing. I dud request a refund or replacement on the Helene bracelet as it was still wearable. However, I reached out with pictures requesting a replacement for the clover bracelets. They were ok with replacing the first one but didn’t trust the second one was broken. These people have emailed me 15 times since Monday, July 27. Unacceptable. I’ve provided everything from pictures, videos, and a complete breakdown of each order and what was damaged. Sophie messaged me this morning stating they couldn’t open the video. Lies, I sent picture, not videos, and they were in the same format as the others they opened. I received another email from Sophie a few minutes ago, now requesting a video. The incompetence is insane. I sent the video, that allows anyone to open. I’m sure they’ll find a way to screw it up. Order at your own risk. You’ve been warned.
July 27, 2026
Unprompted review
Reply from Valerie Mason
Hi S Williams-Lynch, thank you for taking the time to share your feedback.
I'm sorry to hear about the repeated quality issues with your bracelets and the frustration you experienced during your interactions with our customer service team. That isn't the experience we want our customers to have, and we understand how disappointing this has been.
We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to review your case thoroughly and work toward a resolution.
Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case and assist you further.
Thank you for giving us the opportunity to make things right.
Alvin, Manager, Valerie Mason
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the tracking actually worked, which, wow
Shipping was quicker than I expected, and it came with tracking that actually worked, which sounds like a low bar but I have been burned by small brands before.
July 21, 2026
Unprompted review
Reply from Valerie Mason
Hi Kendall, thank you so much for your wonderful review!
We're delighted to hear that your order arrived quicker than expected and that the tracking kept you informed throughout the delivery. We understand how important reliable shipping is, especially when shopping with a new brand, so we're thrilled we could provide a positive experience.
Thank you for choosing Valerie Mason and for placing your trust in us. Your support and kind words truly mean a lot to our team. We look forward to serving you again and hope you continue to enjoy your jewelry!
Alvin, Manager, Valerie Mason
They advertise the BOGO but you only…
They advertise the BOGO but you only get one. They give the excuse one it’s shipped they cannot ship the second one. This is a SCAM
July 29, 2026
Unprompted review
Reply from Valerie Mason
Hi J, thank you for taking the time to share your feedback.
I'm sorry to hear about your experience with our Buy One, Get One promotion. That isn't the experience we want our customers to have, and we understand how frustrating and disappointing this situation must have been.
We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to review your order and better understand what happened.
Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case and assist you further.
Thank you for giving us the opportunity to make things right.
Alvin, Manager, Valerie Mason
Disappointed
Disappointed, I was very excited to receive my order. The jewelry looked beautiful online. I wore one of my bracelets one time and it broke within the 1st hour. I am worried that the necklace's are going to break as well because they are the same thickness as the bracelet. Unfortunately, they are very poor quality.
July 24, 2026
Unprompted review
Reply from Valerie Mason
Hi Meagan, thank you for taking the time to share your feedback.
I'm sorry to hear that your bracelet broke after just one wear and that you're concerned about the quality of your other jewelry. That isn't the experience we want our customers to have, and we understand how disappointing this must have been.
We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to look into your order and work toward a resolution.
Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case and assist you further.
Thank you for giving us the opportunity to make things right.
Alvin, Manager, Valerie Mason
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