My first order did not arrive, so I had to call and arrange a second shipment. This took time to arrive as well. Despite those issues, I'm happy with the items. Thanks!
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Review summary
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What people talk about most
Reviews shaping this summary
The bracelets i received don’t look exactly like the ones shown as advertisement. Its cloves are smaller and it comes with the extender chains making it look dainty. They’re cute but i wasn’t expectin... See more
Company replied
My jewelry arrived a few days later than expected. The company emailed me to let me know this was happening they apologized and offered a discount on my next purchase. The bracelets i purchased are v... See more
Company replied
The jewelry itself is beautiful. But I did have an issue with the nail bracelet but got it fixed. And the only issue that kept a 4 star review is when I bought mine it was buy one get one and I only... See more
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Company details
Written by the company
Valerie Mason is a jewelry brand focused on timeless pieces that help you look refined and feel confident, without overpaying.
Contact info
3.0
Average
171 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 1 week
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I used to immediately say oh it was cheap
I used to over explain. Someone would say nice necklace and I'd immediately go oh it was cheap. I don't do that anymore. Now I just say thanks. It holds up on its own.
August 22, 2026
Unprompted review
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My bracelets came in a timely fashion…
My bracelets came in a timely fashion and are even more beau than I expected. I have already gotten so many compliments on them! Highly recommend
September 4, 2026
Unprompted review
three compliments in one week
Three compliments in one week. I've owned jewelry that got zero compliments in three years. People just react to how something looks, they cannot see what you paid.
August 21, 2026
Unprompted review
I but this as a gift ti my daughter and…
I but this as a gift ti my daughter and the bracelet broke in one month, also started to tarnish is not a good quality and I but a promotion of buy one get one free I only receive 1 and a month after purchase and its made en china shipping factory China not USA ! I will not buy from this company
August 3, 2026
Unprompted review
I absolutely loved my bracelet but…
I absolutely loved my bracelet but ……the bracelet I got the nail it came off so easy that I lost it in Atlantic City and didn’t realize until hours later and don’t have any idea where I lost it so maybe make that one have some kind of safety to it!! But definitely love them.
August 15, 2026
Unprompted review
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Shipment arrived on time
Shipment arrived on time, packaged well, and jewelry is well made and attractive. Very happy with my purchase
August 24, 2026
Unprompted review
The jewelry is absolutely beautiful and…
The jewelry is absolutely beautiful and the reason why I only have 4 stars is because the communication from the company wasn’t so good and the delivery took a while, I didn’t think I was going to get my order and I already had it happen to me from a different company but it was worth the wait because I’m loving the bracelets that I got and the jewelry looks and feels expensive and the quality yet the price is affordable, so happy with my purchase
August 15, 2026
Unprompted review
One of the clasps broke on the bracelet…
One of the clasps broke on the bracelet and the other arrived tangled. I can’t get the knot out without breaking it. The bangles are nice but I won’t purchase another set.
August 23, 2026
Unprompted review
Unfortunately…..
Unfortunately, the bracelets have turned a noticeable brass color, and the gold finish has become extremely dark and discolored. While I understand the items are not made of real gold, I did not expect the color to change so significantly. They no longer look as advertised and are not wearable in their current condition.
September 3, 2026
Unprompted review
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Awful experience
I bought the bracelet bundle buy one get one free. First of all this company does not ship from the USA. They ship from Hong Kong. It takes 3 weeks for you to get your order. These pieces are not made well, awful quality and my bracelet broke THE FIRST DAY of me getting it in the mail. I emailed their “customer service” team a week ago and have yet to hear from them. DO NOT BUY FROM THEM.
August 23, 2026
Unprompted review
Received the jewelry and it was damaged…
Received the jewelry and it was damaged and not as pictured. The quality was awful and the necklace has kink, tarnished like it was worn before and won't lay flat. I tried to return and was given the run around. The jewelry was shipped from NJ not china but I was asked to send to China. This is unacceptable and I'll file a compliant with my credit card company since the items are damaged.
August 25, 2026
Unprompted review
Reply from Valerie Mason
Hi Donna, thank you for taking the time to share your feedback.
I'm sorry to hear about your experience with the jewelry and the difficulties you encountered afterward. We understand how disappointing it can be when an item doesn't meet your expectations, especially when you were hoping for a smooth experience.
We genuinely appreciate you bringing these concerns to our attention, and we'd like the opportunity to look into your order and work toward a resolution.
Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case and assist you further.
Thank you for giving us the opportunity to make things right.
Alvin, Manager, Valerie Mason
BEWARE
They look beautiful online, but unfortunately, what I received looked very different. The gold was much darker and had more of a dull, dingy appearance than what was pictured.
I also never received the second free set that was advertised. When I reached out, I was told that I needed to manually add the second set to my cart and that the discount would have been applied at checkout. I explained that I wasn’t aware of that requirement, but instead of offering to send the missing set or trying to make the situation right, I was basically told there was nothing they could do.
Overall, the experience was disappointing and honestly felt a little shady, especially since there was no effort made to resolve the issue.
August 26, 2026
Unprompted review
Reply from Valerie Mason
Hi Mrs. Shastid, thank you for taking the time to share your feedback.
I'm sorry to hear about your experience with the jewelry and the concerns you had regarding the promotional offer. We understand how disappointing it can be when the item received doesn't match your expectations and you feel your concerns weren't properly addressed.
We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to look into your order and work toward a resolution.
Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case and assist you further.
Thank you for giving us the opportunity to make things right.
Alvin, Manager, Valerie Mason
a stranger stopped me on the street
A woman actually stopped me in the street. In the street. To ask about it. That has never happened with anything else I've worn, including pieces I saved up months for.
July 24, 2026
Unprompted review
Reply from Valerie Mason
Hi Faye, thank you so much for your wonderful review!
We're delighted to hear that your jewelry made such a memorable impression—and even earned you a compliment from a stranger on the street! It means so much to know that our piece helped you feel confident and stand out.
Your kind words and support truly mean a lot to our entire team. Thank you for choosing Valerie Mason, and we look forward to bringing you more pieces you’ll love in the future!
Alvin, Manager, Valerie Mason
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The experience very good
The experience very good, the quality very good love it. My necklace the gold so beautiful like alot. Customer service was excellent with all my issues very promt kept me updated . Very happy with all your services thank you very much will recommend your Jewelry to family and friends.
July 22, 2026
Unprompted review
Reply from Valerie Mason
Hi Marcie, thank you so much for your wonderful review!
We're delighted to hear that you’re loving the quality and especially your beautiful gold necklace! It also means so much to know that our customer service team was able to assist you promptly and keep you updated throughout your experience.
Thank you for your kind words and for recommending Valerie Mason to your family and friends. Your support truly means a lot to our entire team, and we look forward to serving you again in the future!
Alvin, Manager, Valerie Mason
I had my pieces for months
I had my pieces for months. I been in the ocean, pool, and showering every day in the gold & silver jewelry. For the gold pieces the bangle clasps is not secure. The white clover bracelet is tarnishing. The gold red clover & white clover necklace is a dark gold color is not fading. My three silver pieces: clover bracelet, nail bracelet, and the one with circles they have not tarnished but the clover bracelets clasps don't hold either. Make better clasps. The return experience was quick and fast.
September 1, 2026
Unprompted review
Reply from Valerie Mason
Hi AJ, thank you for taking the time to share your detailed feedback.
We're glad to hear that many of your pieces have held up well, particularly your silver jewelry, and that you had a quick and smooth return experience. We also appreciate you pointing out the concerns with the clasps and changes in appearance of some of the gold pieces.
Your feedback is valuable to us, and we’ll make sure these comments are shared with our team as we continue working to improve the quality and design of our jewelry.
Thank you for choosing Valerie Mason and for sharing your experience with us.
Alvin, Manager, Valerie Mason
I placed my order over a month ago and…
I placed my order over a month ago and have yet to receive it. Last update I received was almost a month ago and nothing since. Not a happy customer.
July 24, 2026
Unprompted review
Reply from Valerie Mason
Hi, thank you for taking the time to share your feedback.
I'm sorry to hear that your order has been delayed and that you haven't received a recent update. We completely understand how frustrating it is to wait this long without clear information about your shipment.
We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to look into your order and work toward a resolution.
Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case and assist you further.
Thank you for giving us the opportunity to make things right.
Alvin, Manager, Valerie Mason
my mother-in-law went completely silent
So my mother-in-law, who notices everything and comments on all of it, held my wrist at dinner and asked where it was from. And I told her the price and she just went quiet. That silence was the best moment of my year.
July 27, 2026
Unprompted review
Reply from Valerie Mason
Hi Aubree, thank you so much for your wonderful review!
We absolutely loved reading this! We're delighted to hear that your jewelry caught your mother-in-law’s attention—and that her reaction to hearing the price was such a memorable moment. It sounds like the piece made quite an impression!
Your kind words and support truly mean so much to our entire team. Thank you for choosing Valerie Mason, and we look forward to helping you find another piece that makes an impression!
Alvin, Manager, Valerie Mason
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POOR product quality👎🏼
Abysmal customer service.
Deplorable product quality --not as depicted on the website.
They do NOT offer refunds as stated.
*BUYER BE LEERY!*
August 21, 2026
Unprompted review
Reply from Valerie Mason
Hi Jillian, thank you for taking the time to share your feedback.
I'm sorry to hear about your experience with the product quality and customer service. We understand how disappointing it is when your experience doesn't meet the expectations you had when placing your order.
We genuinely appreciate you bringing these concerns to our attention, and we'd like the opportunity to look into your order and work toward a resolution.
Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case and assist you further.
Thank you for giving us the opportunity to make things right.
Alvin, Manager, Valerie Mason
I really want to give 4.5 stars because…
I really want to give 4.5 stars because I feel 5 stars would be perfect. I’ve been in the jewelry industry for 20 years. I’ve always wanted and still covet real nail bracelet. This one I ordered is the gold tone. The gold color is a bit odd, I wore it the other day on my day off. I did enjoy it. The bracelet was comfortable and it does clasp well. I plan on taking it on a cruise. I have not worn the clover bracelet yet. I got it in silver as a buy 1 get 1. The shipping time was a little of a wait but I wasn’t worried. I will remove the extra chain from the clover as it’s not needed. All in all I’m pleased with my purchase. Hopefully the nail clasp continues to work well.
August 19, 2026
Unprompted review
Reply from Valerie Mason
Hi Laura, thank you so much for your wonderful and thoughtful review!
We're delighted to hear that you enjoyed your nail bracelet and found it comfortable with a secure clasp. Coming from someone with 20 years of experience in the jewelry industry, your feedback means even more to our team! We’re also excited that you’re planning to take it on your cruise and hope you enjoy wearing your clover bracelet as well.
Thank you for choosing Valerie Mason and for sharing your experience. We truly appreciate your support and look forward to serving you again!
Alvin, Manager, Valerie Mason
HORRIBLE first experience!!
HORRIBLE first experience!!! The pieces looked beautiful when they arrived. I was a little disappointed in how long the shipping took but not a huge deal. Unfortunately after wearing the flower bracelet one time it broke. I emailed support THREE times with NO RESPONSE. I really wanted to love this company but this is unacceptable. I will not be ordering again.
July 22, 2026
Unprompted review
Reply from Valerie Mason
Hi Anjanette, thank you for taking the time to share your feedback.
I'm truly sorry to hear about your experience, especially that the bracelet broke after your first wear and that you didn't receive the response you expected from our support team. We completely understand how disappointing and frustrating this must have been, particularly as you were hoping to have a positive first experience with Valerie Mason.
We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to look into your order and work toward a resolution.
Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case and assist you further.
Thank you for giving us the opportunity to make things right.
Alvin, Manager, Valerie Mason
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