Urban Outfitters Reviews 

I tried to pre-order an LP from Urban Outfitters in August, the record was meant to ship in October. Days after my order, I got an email stating the order had been cancelled as they were out of stock. I called customer service and was informed that “that happens.” Apparently, Urban Outfitters’ inventory management system can’t track orders against supply fast enough. Unlike systems that existed in the 1990s. I could have ordered that LP from somewhere reputable but went with Urban Outfitters to try to save money on shipping. Wrong move. Now it’s sold out everywhere. I might have been able to get it elsewhere if it didn’t take them days to realize their error.

They offered me a $10.00 credit on my next order. I don’t want it. I wouldn’t order water from Urban Outfitters in a drought. I’ll never deal with this sloppy company again and I hope others see this review and act accordingly. Urban Outfitters sells thoughts and prayers. Good luck getting much else from them.

I have had a very frustrating experience with urban outfitters. I ordered leopard print jeans about 2 months ago and they sent navy blue ones instead. I got in touch with them and they said I could file a claim online to exchange the pants for the correct ones. I filed for an exchange and it took them over a week to get back to me. When they finally did get back to me they confirmed that a refund would be sent right away, and disregarded my request for an exchange. Then a few weeks ago I went into their store in Calgary and ordered the same leopard print jeans once again. Can you guess where this is going? They sent the same navy blue jeans again instead of the leopard print ones. So today I called customer service and they said all I could do is once again file a claim for an exchange or a refund. I explained that the wrong pair of jeans were sent to me twice, and yet the only compensation they could offer is 20% off my next purchase. Overall they provided absolutely no help and I have had to deal with both wrong orders by myself.

Westfield store 25 minus to pay as the staff and manager are clueless

So, I finally figured out what this company is doing with orders. When placing an online order, they take your money for certain items they don't actually have in stock, then email you that it's been shipped out. You wait and wait but it doesn't arrive. You track it with the Post Office though the tracking # that UO provides from the label of a package they never shipped out. The Post Office then states that they never received the package.

Then YOU have to first, find a way to call them (because the chat feature is useless) and try to get in touch with them to find out what's going on. Then you have to deal with a "customer service" rep with a garbage attitude who acts like they're doing you a favor. Then they tell you that you have 2 choices: 1) they will ship out a replacement item to you or 2) they'll refund you the cost of the item. When you tell them that you want a replacement item (in my case it was for a gift to someone), they then tell you that the item is out of stock! Then they won't just credit you for the purchase that they never shipped, you then have to go online and "process a return."

So, the customer is doing all the work. I believe they think that customers are not going to want to go through all the trouble. Then you have to wait for them to "investigate your claim." Still waiting on my refund!

They have now done this twice to me where they claim that they mailed out the package that never arrives and the Post Office/other carrier never receives from them.

I will no longer be shopping here. This is an insufferable experience with a company who doesn't value their customers.

Terrible experience ordering online. I ordered some items on July 29th and still haven't received them on August 16th. My order first went missing and then my reorder took 4 days just to dispatch. Now it's 10 days since my reorder and 19 days since my original order and I haven't received anything. I still got an email for BOTH orders that claimed my order was delivered but when checking the shipping details of the carrier, the first package is being returned and the second not even out for delivery yet. Extremely disappointing and stressful. Honestly won't order again because the costumer service just keeps telling me to wait and changes the deadlines. I received 2 separate orders from Bershka in the same amount of time without any issues.
Urban Outfitters customer service is incompetent and couldn't help me whatsoever. The shipping information said 3-5 business days each time btw. If I needed the items for a specific date this would have been even worse and just super unreliable. Now I probably won't receive my REorder again. Just overall bad experience, wouldn't recommend ordering online.
Also, when I asked for a free delivery or money off because of the trouble, they offered me a mere 10% off my next order.

Supposedly my item was delivered, except it was left in a open access building the day I left for holiday, unsurprisingly it was not there when I returned a week later. The customer service refuse to help, they didn't even investigate other than to say the delivery company has a photo so they delivered it? Apparently just leaving a package anywhere is fine for Urban. I wouldn't use their website ever again.

Order was cancelled!

My order was cancelled 40 minutes after I placed it. Now the jacket and top that I wanted are both OUT OF STOCK! The other jacket is still in stock!

I won't bother ordering again, i'd rather pay more eleswhere and not get my order cancelled for NO REASON!

Waste of time. Guess you don't need my money! Bye.

Completely disappointed with the customer service. I asked a simple question about whether delivering an order to the store incurs a delivery fee. Instead of answering, the representative (Ellen) told me to call the store myself. What is the point of central customer service if you just pass the buck to the local branch? Lazy and unhelpful. eventually asked me to rasie a escalation rather then help me out. BS

Appalling. Item hasn't arrived. Customer service near impossible to contact. When you do, they cut off your chat within 2 minutes so you have to start the entire thing again. Awful awful.

Do not order from this company. They say they have refunded money when they have not.

Ordered some pants, received pants with used tampon in pocket of pants. I let them know what had happened and they wanted me to return an unsanitary item. There was no way I was going to touch those pants again. I let them know and they sent a new pair and then did a chargeback on my bank account. I was charged twice. I was told I absolutely needed to send in the dirty bloody pants I received in order to get the second charge off my account. Truly unbelievable. I went back and forth with them for days but they do not care and they want the pants with the used tampon in the pocket back. SO. GROSS 🤮

The store is nice and clean but the quality and pricing of the clothes are terrible. I am not paying £60 for a pair of trousers that are thin and not even finished correctly. The seems are falling apart and the quality is not on.

I wish I’d checked the reviews BEFORE I made a bunch of online purchases with Urban Outfitters. The first order took forever to arrive but it was a least correct. Second order, HOLY MOLY! Took forever and the day I was supposed to pick it up, UO submitted a RETURN TO SENDER request!! After 48 hours of box phasing and multiple phone calls with UPS and UO trying figure out what was going on, I pick up a box that looks like it had been drugged across the US tied to the bumper of the delivery truck. Get home, open the box, and the first pair of shoes I open are NOT the shoes I ordered, which explains why UO submitted the RETURN TO SENDER request. They knew that they had made a mistake. Not one time did they reach out to me to explain what happened. I honestly would have been okay with that. Mistakes happen. But it doesn’t end there. I contact UO about the shoes and basically get told “we need a couple of days to think about whether or not we’re going to send the shoes you purchased!! Wait what?! Meanwhile, I go back to the website and see that the price of the shoes has now doubled and my size is sold out. I’m speechless at this point. Oh and there are no real people to be found in there customer service support. Just virtual help programmed to provide generic responses to every question. Yes, BUYER BEWARE with this merchant!

Very disappointing experience with Urban Outfitters. I placed two separate orders during a sale, and in both cases, items were marked as shipped but were never actually received by the carriers (OnTrac and UPS). The tracking remained stuck showing that the packages were awaiting receipt from the sender, meaning the items were never handed over for shipment.

As a result, my orders were eventually canceled, and now the items I wanted are no longer available at the sale price. I missed out on the discounts because of an issue that was completely outside of my control.

This happened on two different orders, which makes it even more frustrating. Poor inventory and shipping management led to a very disappointing customer experience.

My parcel wasn't delivered, I don't know where the driver put it but it wasn't where I live. They're suggesting it's my fault, have taken my money, are not doing anything about and threw about claims of fraud. So not only have they taken my money but I got a really insulting email too.

I went into a physical store and ordered a product I had seen online as it was not in stock. This was the second day of March. It wasn't until JUNE 4TH that I was told it was CANCELLED after being postponed many, many times. This is after I already had to recontact customer service because my shipping and email addresses were both entered incorrectly. Very upsetting, very disappointing. How did they settle it? With a punitive $10 voucher on $50 or more. Like I would ever spend money here again, I'll just go to the source companies they are garnering all their petty stock from. Especially after they basically spit in my face after the cancellation with a 10 off 50.

placed and order on May 15th for some shoes. Got 2 emails from them, an order confirmation and an expected delivery date for May 21st. May 21 was 12 days ago. I’ve spoke to customer service several times. Each telling me something different. And I’m unable to cancel the order because of some stupid policy. This company is trash.

Garment has embellishments that are just glued on and now falling off after a week. In contravention of the Sale of Goods Act. Certainly ain’t durable.

Haha omg I asked them about the import fee and shipping fee (im in Canada btw), they keep letting other people answer me and copy paste same answer. So shady! I used to like it, since I moved, there isn’t any store near my location anymore so I want to buy online. Import fee is 7$ and 15$ for shipping fee, my cart is 25$ so that means I paid double it. So ridiculous haha too bad

I bought 2 blind boxes online and picked up instore. When I opened the blind boxes, I found they were duplicates. I learned that the store keeps some blind boxes all randomly stacked together in the back which led to how I got duplicates in the same order. I tried explaining to the store manager that all the instore blind boxes are all in a set so no matter which two you grabbed from the same set, you cannot get a duplicate. But they didn't care and just told me blind boxes cannot be returned. This is outrageous as everyone buys blind boxes for the different variety and not duplicates!
However, when I chatted with the online representative, they immediately refunded me and apologized for the issue. I feel the store doesn't try to solve any issues and just don't care for the customers at all.