Cold Culture Reviews 

i just orders a shirt and after i ordered it i realized i didn’t want it and did the steps to cancel and after i did the steps to cancel it , and i did cancel it , it still processed the order and is getting ready to be shipped, i js want my money back .

Bought a shirt in valencia, print got destroyed in less than two weeks (50 euro shirt btw) Bought two and the other shirt was completely fine (same material and washed the same way)?? Contacted customer support and they told us you can only return stuff at the shop you bought it from. So i definitely don’t recommend buying anything on vacation. This was a year ago maybe the policy changed.

Now ordering is not much better. Initially they were supper fast got my order in less than a week. But ordered the wrong size, my fault didn’t look at their sizing chart. Requested a exchange, send the pants back (3 days after I got the return label) and now its been a month and still no pants. Ordered them 17 June returned them 26. Did not hear anything from them until i contacted them on 6 July. Only thing i got were some vague replies. Its now 20 july. So my advice for you is check the sizing chart and if you exchange something be super superrrrr patient.

All the quality is very good I love all the garments from this store

It has been a week since my order was confirmed, and I still have no information about the shipping status. To make matters worse, customer support is completely unresponsive. Very disappointing experience.

Placed a order on 25 juni. It would arive 2 juli. Still nothing! Try to email but no replay.

I’ve ordered from Cold culture before excellent customer service, I had an issue with the address and they resolved the issue within 10 minutes, extremely fast response and excellent communication. Very happy with the result thank you.

Great t-shirts, with amazing designs. The shirt i received was a bit bigger then described in the page. I reached out to customer service to find where to return it they responder quickly within the next day.

Great shirts, quick delivery and good customer service

I have bought from them couple of times and in my last order I didn’t really expect some items to be in that way so I returned them and got the new ones that I ordered and I got them fast without any problems! So don’t worry about them and I recommend you to check them out!

People complain about the clothes' quality, which in my opinion is good; i guess they are kind of "thin" but at least they dont mess up the way thicker nike fleece hoodies do. And you can also wear them in warmer weather which to me is a +. Overall, great feel and designs, no hesitation whatsoever.

I took away one star for poor packaging; I received the package in a slightly damaged state (the blame is on CC and the shipping company, but if CC did a better job on the packaging there would be no problem). There was a small hole which damaged one of the hoodies.
Nevertheless, CC support team handled it very well and fast so I was able to exchange the damaged hoodie with another one which came in in perfect condition.
All in all, great company, if I could I would give them 4.5 but I had to mention the packaging incovenience which is annoying since it takes a bit to get the clothes if you live in North America. Great customer support tho!

Placed an order, realised I’ve put the wrong email, then I emailed the support team to correct it so I could get a tracking number yet no reply, order still hasn’t been shipped and that’s why I need the tracking number

Everything went very well. Thanks!

It’s always a gamble buying from this website your length is either gonna be too baggy or too short. They do have cool stuff but i recommend going 2 sizes up or your length is gonna be half way up your back if you do your normal size.

Liars. I ordered a shirt which was sold on the website as 100% cotton and arrived as 100% polyester and felt awful. (Grey striped riding club polo). It was also labelled as a size small, tight fitting shirt, but it was absolutely huge? Not to mention the pricing is ridiculous. I also ordered the survivor top in xs which was also marketed as a tight fitting shirt and that was huge too. I intended to return both only to be met with a £20 return fee. Went up on my vinted straight away!! That’s the purpose of the fee I guess so they can keep my money… It also stated that a refund isnt even guaranteed if you return the items 🤣a joke! Helllllllll nah do not buy from these people 👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼

I ordered swimshorts and a T-shirt but received two T-shirts instead. I contacted Cold Culture with photos and my order details 11 days ago and still haven’t received a response. Really poor customer service.

I ordered these cheetah print sweatpants and the quality of the pants is definitely good and they look exactly like the photo but the metal piece on the end of the drawstring fell off after one wash and I haven’t even worn the pants yet which is disappointing.

60 euro ring went a good 3 weeks before being dented, bent, and the gems fell out

8 days and my case still hasn't been closed yet. No answers and communication is for sure not the best!

Horrible proportions, tried to buy slightly baggy clothes and the sleeves go to way below my elbow, and the shirt length is incredible short. High price for mid material quality.

Very bad. I ordered a T-shirt last month, and before it had even been washed, the letters had already started bleeding blue dye onto the T-shirt. I have been trying to get in touch with customer service for some time now, but they are not responding.

Ordered a t shirt, followed instructions to the letter. Item arrived too small, and I don't like it. Eventually worked out how to return the item online through the portal, selected return for refund. Portal kept offering an exchange, finally got to the final page and was offered half my money back for a refund. As they want to change me £20 to send item back. Rediculous, avoid website. Extremely disappointed