Vicinityclo Reviews 

3,285
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Considering 377 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the excellent quality of products, including clothing and shoes, highlighting their unique designs and comfortable fit. Many also appreciate the careful packaging and good condition of items, with some noting fast shipping. However, some customers noted significant issues with order fulfillment, such as unreceived or incorrect items, and difficulties with returns or refunds. Many reported a lack of communication, with emails often unanswered, and also experienced product quality problems like poor stitching, unusual smells, or inconsistent sizing, alongside unusually long delivery times.

What people talk about most

Product

Customers had ambiguous experiences with product quality and appearance, with some praising the high quality,... See more

Quality

Customers consistently note positive experiences with quality, often describing products as high-quality,... See more

Order

Reviewers mention negative feedback about order experiences, with many reporting significant delays in... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising fast shipping times,... See more

Response time

Clients share negative opinions on response time, with many reviewers reporting extremely slow,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

It is okay, I brought two pairs of shoes from here, often the stitching is not in good condition and it is noticeable in the aspect. Good colour ways but it really is down to the quality of the rest o... See more

Rated 4 out of 5 stars

The clothing are very good quality but I made an account for 10% off that I received but the code was not working

Rated 4 out of 5 stars

All the product and the web site was incredible, but the shipping was a little long, 17 days was in total, from when I bought it, to when I recieved the delivery, for me its a little long and also in... See more

Rated 4 out of 5 stars

I would give 5 star, but every denim i order, jorts and pants, they had specific smell and i need to putnthem in washing machine like 2 times


Company details

  1. Streetwear Store

Written by the company

Hey Leute, wir hoffen euch geht es gut und willkommen auf unserer offiziellen Trustpilot Seite. Bei fragen rund um Produkte und Bestellungen dürft ihr euch gerne an uns wenden unter support@vicinityclo.de


Contact info

3.1

Average

TrustScore 3 out of 5

3K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 1% of negative reviews

Typically replies within 1 week

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3.1

All reviews

(3,285)

978 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I bought the same pair of short last…

I bought the same pair of short last year, the only difference was color, at least I fought it was, i recieved shorts few days ago and the quality is so much worse, i loved previous shorts because of heavy cotton, but those shorts are so thin and soft. I am little disappointed

July 19, 2026
Unprompted review
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Rated 4 out of 5 stars

Product and shipment

All the product and the web site was incredible, but the shipping was a little long, 17 days was in total, from when I bought it, to when I recieved the delivery, for me its a little long and also in the shipment info that puts in the website is a lot less time for Europe, in my case, Spain, without all that, everything is incredible and good, thank you so much

July 17, 2026
Unprompted review
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Rated 1 out of 5 stars

The shoes don’t look like the website…

The shoes don’t look like the website pictures (talking about the akimbo lows “blanc”), and the brand service is horrible because if they read an email that they dislike to hear, they will just ignore it. I bought the shoes, it came with the logo yellowed, looks like piss, and i want to return to another pair that is fully white (like shown in the website image) or a refund without being me paying for shipping back (it’s not my fault that the images on the website are different. i sent the yellowed logo to the customer support and they ignored me after i said i didnt find fair paying for the return shipping.

July 10, 2026
Unprompted review
Vicinityclo logo

Reply from Vicinityclo

We're sorry to hear about your experience. While our response times can occasionally be longer than we'd like, we're committed to helping every customer.

We understand your concerns regarding the appearance of the product and have shared your feedback with our product team for review.

Thank you for bringing this to our attention. We're already in contact with you and hope to find a suitable solution together.

Best,
Your VICINITY Team

Rated 5 out of 5 stars

It was my first time ordering from…

It was my first time ordering from Vicinity. I ordered the AKIMBO LOWS "460RS." Since they were a limited edition, the packaging might have been a bit more crazy than usual, but I’ve never seen such great packaging anywhere else. I received a nice shoebox along with two extra pairs of colored laces, a goodie bag, and a sheet of stickers. If you handle every order with this much care, hats off to you. Due to high demand, delivery might take a little longer than expected. I contacted support and received a reply within the hour. I will definitely be ordering from here again.

July 14, 2026
Unprompted review
Vicinityclo logo

Reply from Vicinityclo

Thank you so much for your kind words! 🖤

We’re happy to hear you enjoyed your order and the overall VICINITY experience. Due to the high demand for some of our limited sales and releases, shipping can occasionally be extended, but our team always works hard to get your order on its way as quickly as possible.

We truly appreciate your patience and support, and we can’t wait to welcome you back soon.

Best,
Your VICINITY Team

Rated 2 out of 5 stars

Been waiting for my shoes for 3 weeks…

Been waiting for my shoes for 3 weeks now, +paid extra for shipping and still haven’t seen them

July 13, 2026
Unprompted review
Vicinityclo logo

Reply from Vicinityclo

We're sorry for the delay with your order. We can see it has since been delivered, and we hope you're happy with your purchase. Thank you for your patience and for taking the time to share your feedback.

Best,
Your VICINITY Team

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Rated 5 out of 5 stars

Delivered fast

Delivered fast, good presentation, very comfortable, high quality and look sooo good i love them. The fedex delivery was a little expensive but either way it was worth it.

July 9, 2026
Unprompted review
Rated 3 out of 5 stars

Average

It is okay, I brought two pairs of shoes from here, often the stitching is not in good condition and it is noticeable in the aspect. Good colour ways but it really is down to the quality of the rest of the shoe. Not amazing when I do spend a lot of money on them

July 3, 2026
Unprompted review
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Rated 1 out of 5 stars

after 12 days the order hasn't been elaborated

after two weeks the order hasn't been elaborated yet and after multiple emails and messages on instagram they didn't provide any help to speed up elaborating the order

July 10, 2026
Unprompted review
Vicinityclo logo

Reply from Vicinityclo

Thank you for taking the time to share your feedback. We're sorry that your order took longer to be processed than expected and that our communication did not meet your expectations. We're continuously working to improve both our processing times and customer experience.

We've reached out to you with an update regarding your order, which has now been delivered. We truly apologize for the inconvenience caused and appreciate your patience throughout the process.

Best,
Your VICINITY Team

Rated 1 out of 5 stars

I placed an order over two weeks ago

I placed an order over two weeks ago, and I still have no idea where my package is. The customer service has been very poor. It’s extremely difficult to get clear information or any meaningful updates about the shipment.

Paying for shipping and then being left without answers for more than two weeks is unacceptable. Based on my experience, I cannot recommend this company.

June 27, 2026
Unprompted review
Rated 2 out of 5 stars

Wrong size delivered

Ordered the akimbo lows as size 44. Received a size 46. Customer support is slow so far. Hope the issue will get resolved. Shipping was fast tho.

July 3, 2026
Unprompted review
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Rated 1 out of 5 stars

My shoes i dont know where they are

My shoes i dont know where they are, the site tell me tath you are preparate the box for sand it. I swear is true, because i pay the shoes 2 weeks ago , I only pay and no one tell me of the shoes are coming …

July 6, 2026
Unprompted review
Rated 4 out of 5 stars

I would give 5 star

I would give 5 star, but every denim i order, jorts and pants, they had specific smell and i need to putnthem in washing machine like 2 times

July 5, 2026
Unprompted review

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