I have never experienced such ineffective customer service. I love their leggings, but I’ve had several issues with them and they never respond. Months ago, I requested an exchange because the size I... See more
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De leggings van ultimate gainz, zitten perfect en geven een goede support. Ik ben super blij dat ik na lang zoeken eindelijk een legging heb gevonden die goed zit bij mijn benen en taille. Voor mij al... See more
Company replied
I have ordered from Ultimate Gainz before and never had any issues with receiving my orders. However, this time the colour I ordered was out of stock. On 27 May I was informed that the item was... See more
Reading the negative comments on here really made me wonder.As a half Dutch girlie living in Greece I thought it will take a long time for my order to arrive. I was surprised with the fast shippin... See more
Company details
Written by the company
Ultimate Gainz streeft ernaar om een community te bouwen van mensen die zowel mentale als fysieke gezondheid belangrijk vinden en elkaar daarbij ondersteunen. Onze kleding is niet alleen van hoogwaardige kwaliteit en modieus, maar draagt ook bij aan het goede doel. Bij elke aankoop gaat er namelijk 3% van de bruto winst naar het goede doel 'Het Vergeten Kind'. Onze kernwaardes zijn kwaliteit, duurzaamheid, community, en maatschappelijke betrokkenheidlti
Contact info
Netherlands
- help@ultimate-gainz.com
- ultimate-gainz.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 11% of negative reviews
Typically replies within 1 week
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Terrible service
I have never experienced such ineffective customer service. I love their leggings, but I’ve had several issues with them and they never respond. Months ago, I requested an exchange because the size I ordered was too big, but I never received the replacement item. I got a notification saying I had been refunded, BUT I NEVER RECEIVED A SINGLE CENT FROM THEM. I’ve sent countless emails; in a couple of months, they only replied to two, saying the exact same thing—that they would check with the logistics department—and I’m still waiting for a coherent response. This has been going on since around February. It’s terrible; I DO NOT RECOMMEND THEM AT ALL
Love it my fav gym gear so far and try…
Love it my fav gym gear so far and try many before
Refund promised, still waiting
I have ordered from Ultimate Gainz before and never had any issues with receiving my orders.
However, this time the colour I ordered was out of stock. On 27 May I was informed that the item was unavailable and I chose a refund instead. Ultimate Gainz confirmed that my refund would be processed.
Unfortunately, I still have not received my €63 refund. I have sent multiple emails and contacted them through Instagram. I received a message saying they were looking into the matter and that I would receive an update within 24–48 hours, but no further update was provided.
I am disappointed with the handling of this refund and the lack of communication. I hope this matter will be resolved soon.
You can’t get your money back and I get…
You can’t get your money back and I get no response to my request for returning the items.
I bought my first pair of leggings from…
I bought my first pair of leggings from ultimate gains and was a little weary at first because I didnt know what to expect but when I received them I was so happy they are so soft and so comfortable and thwy are true to size, ive tried so many different places it was frustrating ive tried gym shark but they were always quite expensive and some were see through but with ultimate gains they wernt they are very flattering and very comfortable I don't have a bad thing to say im so pleased, ive placed my second order I cant wait until I receive it, im just so happy ive found somewhere that has affordable perfect leggings I look forward to ordering alot more in the future
I love this brand
I love this brand! I order again and again, everything I have already bought it was really nice, with super fit and shape, very good quality and price
The leggings are beyond my…
The leggings are beyond my expectations. I had some problems during the delivery process but the staff was very careful and help me. I will definitely shop again.
Order no. 2137752
Don’t waste your money.
Shipment took ages and in the end, I did not get any of the items I ordered. I emailed the support team with pictures of the items still packed but tags showing, against screenshots of what I ordered, and they asked for pictures of the items unpacked (like I’m a liar) so their team can « investigate ». But meanwhile I left on vacation and did not have the package with me of course. Since I got back, I have sent the required pictures and am chasing every day with no response. Order was 103€ worth.
Not buying ever again!
The package never arrived
The package never arrived. I've written to them multiple times, but they always say the same thing, and now they don't even respond anymore. I've lost money (oh, and it was supposed to arrive in March), and it's May. I strongly advise against this site.
I’m so happy about the order
I’m so happy about the order. The guality of clothes is very good. I will definitely place an order again.
Thank you so much.
Very disappointing experience
Very disappointing experience. The product I received was of poor quality and clearly defective. I contacted the company about this issue but received no response at all.
Lack of communication and ignoring customers is unacceptable. I would not recommend this company based on my experience.
The leggings from the beau collection…
The leggings from the beau collection which I bought has avery good form it gives the perfect shape in waist and lifting effect in glutes!
I purchased a set from your company and…
I purchased a set from your company and washed it according to the instructions provided. After washing it, the set became stained.
I contacted you by email as soon as the issue happened, and in response to my first email I was told to wait 24 to 72 hours for an answer regarding my case. However, tomorrow it will have been 6 days, and I still have not received any reply to my emails or any resolution to this problem.
I am very unhappy with the way this situation has been handled. I followed the washing instructions correctly, this was not my fault, and I should not be left without an answer.
I want a clear response and an immediate resolution to this issue, either through a replacement or a refund.
Great
Good quality tights, the sizes are a little bigger so keep in mind when ordering if in doubt between two sizes. They arrived fast, will order different colors for sure!
Absolutely love these leggings and the…
Absolutely love these leggings and the quality of them. Size M is uk 10
Where is my delivery
I am writing to formally express my strong dissatisfaction regarding an order I have paid for but never received.
According to your records, the package was allegedly delivered. However, this is simply not possible. I live in a private house, I have no neighbors who could have received the parcel on my behalf, and no one has handed anything over to me. This situation is completely unacceptable.
If the package was truly delivered, there should be clear information about the person who received it. I expect to be provided with the name of the recipient and any proof of delivery immediately.
I find it absurd that, despite having fully paid for this order—at a significant cost—I am now left without the item and without any clear explanation of what happened. This reflects a serious failure in your service and handling of deliveries.
I am extremely disappointed and expect a prompt resolution. I request either:
Immediate clarification with valid proof of delivery, or A full refund or replacement without further delay.
I had a great experience with Ultimate…
I had a great experience with Ultimate Gainz. The ordering process was smooth and easy, and the delivery was fast. The product quality is excellent and exactly as described. I’m very satisfied with my purchase and will definitely order again. Highly recommended!✨🏋️♀️
Lovely quality and beautiful pieces
I first bought one set and loved it so much that I came back and ordered two more. The clothes are beautiful and the quality is excellent. Everything feels well made and comfortable to wear. I’m really happy with my purchase and will definitely order again. 💕
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