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Gymshark Reviews 

42,547
•
TrustScore 3.5 out of 5

3.5

Activewear Store
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Review summary

Created with AI, based on recent reviews

Considering 3,301 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that customer service representatives are exceptionally helpful and resolve unexpected issues promptly. People often highlight the comfortable materials, attractive styles, and efficient shipping times for their online purchases. However, some customers also noted frustrating delays with shipments and orders going missing completely. Some reviewers were not happy with unhelpful automated support chats and occasional problems regarding clothing quality or sizing. A few consumers expressed deep disappointment when receiving incorrect items and facing complicated difficulties with returns. Buyers also mentioned that tracking updates can be inconsistent and unreliable at times.

What people talk about most

Product

Customers had ambiguous experiences with product, as many reviewers praised the high quality, perfect style,... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the fast support team for... See more

Order

Consumers experience mixed feelings regarding their orders, as while some reviewers praised fast support and... See more

Delivery service

Users describe ambiguous interactions with delivery service, while some reviewers praised incredibly fast... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the comfortable fit, stylish... See more

Reviews shaping this summary

Rated 4 out of 5 stars

So, initial experience was not great - I ordered shorts, but received a t shirt. I went in to the returns page and struggled because it only lets you return what you’ve ordered, not a totally differen... See more

Company replied

Rated 4 out of 5 stars

Had an issue with returns and refunds. Customer service (via email) helped resolve the issue promptly. Special mention to Jonathan.

Rated 5 out of 5 stars

Absolutely outstanding customer service! ⭐⭐⭐⭐⭐ I genuinely couldn't be more impressed with Gymshark's customer service! I reached out about a pair of leggings that unfortunately ripped afte... See more

Company replied

Rated 5 out of 5 stars

Great customer service! Miles was helpful with my order. I originally paid for next-day delivery, but unfortunately, my order took over a week to arrive. Miles kindly refunded the delivery costs, an... See more

Company replied

Company details

  1. Activewear Store

About Gymshark

Written by the company

We’re Gymshark. We exist to unite the conditioning* community.

It’s not our goals that unite us, but the things we do to achieve them. Because although our training grounds and end goals might be different, sweat is our sport. And we’re a team of individuals who know that to go further, we go together.

*Conditioning is everything we do today to prepare for tomorrow.

Contact info

3.5

Average

TrustScore 3.5 out of 5

43K reviews

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Asks customers to review

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3.5

All reviews

(42,547)

3,918 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Best experience

Best experience with buying and returns. Very Fast response. Cloth quality is best in the price they offer. Trusted company for gym wear.

November 4, 2026
Unprompted review
Rated 3 out of 5 stars

Ordered a compression shirt recently

Ordered a compression shirt recently. Material and quality is great as expected. But I received the wrong size. Messaged support to get a refund two weeks ago and still haven’t gotten a response.

November 5, 2026
Unprompted review
Rated 5 out of 5 stars

Proactive customer service

The way customer service addressed my concern has actually strengthened my trust in Gymshark as a brand. It’s reassuring to see a company take customer feedback seriously and make things right.

November 5, 2026
Unprompted review
Gymshark logo

Reply from Gymshark

Hi,

Thanks for your review, this is lovely to hear! We’re delighted that everything from your experience with Gymshark lived up to expectations. We appreciate your kind words and for being part of our community 💙

Thanks,
Gymshark

Rated 5 out of 5 stars

It was great

It was great, they reached out very quickly!

October 29, 2026
Unprompted review
Gymshark logo

Reply from Gymshark

Hi,

We love hearing feedback like this! Knowing you’ve enjoyed your experience with Gymshark is incredibly rewarding, and we’re so grateful you took the time to let us know. Thanks for your continued support 💙

Thanks,
Gymshark

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