Alo Yoga Reviews 

I bought into the hype expecting high-performance gear for my daily coaching schedule, but the fabric quality is an absolute joke for what they charge. My sweatpants started pilling immediately after a single cold wash, and customer support was completely unhelpful when I reached out about an exchange. You are paying premium prices for cheap stitching and zero accountability stick to brands that actually make durable gear.

I bought a order for a 460 eur, for 5 items and i recived only two of them, The staff is very rude, they non stop talk nonsense and wash their hands of the matter, I recommend it if you want to lose money.

I don’t usually shop at ALO. I received the accolade crew neck pullover in xxs as a Mother’s Day gift . It did not fit well at all . unfortunately, I was not able to make it back to the store within the 30 day timeframe for returns. The store suggested I call customer service to see if they might be able to make an exception. The customer service team was exceedingly unhelpful. I explained I simply wanted to exchange the item for something that fit. In addition I explained that the item I wanted to return for something else was not a seasonal item and being in the color grey would easily be purchased by another customer. They could provide no decent explanation for refusing to allow an exchange past 30 days other than it being ALO policy. Needless to say, I will never purchase anything else at ALO again.

If I could give zero stars I would l. Live chat agents unhelpful and do not follow up. I order from Nike and lulu and those companies have stellar customer service . Alo quality sucks and not worth the name drop logo- stuck with Nike and lulu. They are unforgiving in returns even though their products are of poor quality

I have had a terrible experience with ALO. I purchased a pair of pants online. As they are expanding into Australia I assumed the stock was coming from Australia. I was wrong. They were shipped from the US. I need to return the pants but have been told I need to drop them off at Homebush. I have been speaking to there Customer Service team for one week. They can't help me. Buyer beware.

Horrendous ordering, returns and customer service. Ordered 12 items, their warehouse may send out 2 of 12 items. After waiting for an hour, got through to a live chat agent who finally placed a New Order for the missing 10 items.

The returns process was even worse. upon trying to return the items, there is sales process has been awful requiring multiple back-and-forth to process my refund, even though they have received the items. To make matters worse, on the final return of 4 items, their warehouse team has said they have only received 2 items.

Given the inability to do anything correctly, I have zero trust in their ability to count how many items they actually received.

Overall, don’t waste your time, save yourself the stress. Go anywhere else just don’t use these guys. It has taken far too long for a business of this size and quality, the service and operational workflows are that of an absolute start-up, in fact even worse because the start-up would actually care about their customer service and quality. These guys seem to have absolutely no care, no ticketing system and every new agent I talk to has no understanding all background on the issue or the refund.

Looks like pretty much all the other brands but I enjoy wearing them. I would give more stars if the price wasn’t so astronomically high.

I made a mistake and went into their Beverly Hills store, bought a pair of pants and then browsed around. The quality of the fabric is like Ross dress for less. I regretted my purchase and seeing all these fake wanna be’s shopping and selling these clothes made me throw up in my own mouth! Never again will I set foot or buy anything else. You are paying for utterly trash!

Great customer service from Beverly. Great communication throughout my query, which has now been resolved.

Got amazing service of the beautiful Sondous in Cannes! Expert service and very friendly and helpful.

I received a hoodie as a gift and needed to exchange it for a larger size. This was my first visit to the store, and it turned out to be one of the worst customer service experiences I’ve had.
When I entered, the greeter explained they couldn’t leave their assigned area, which I completely understood, and pointed me in the right direction. However, when I approached another associate and politely asked if he was busy, he responded with a very dismissive and sassy attitude, as though I was interrupting him. He briefly pointed me toward the section and walked away without offering any further assistance or even asking what I needed help exchanging.
To make matters worse, when I went to exchange the hoodie for the exact same item in a larger size, I was told I had to pay an additional $30 because the person who purchased it had used a discount (had a gift receipt). I found this policy incredibly disappointing and confusing. This wasn’t a return or an upgrade, it was simply an exchange for the correct size of a gifted item.
I left feeling unwelcome, frustrated, and disappointed. Customer service should make people feel valued, especially when they’re simply trying to exchange a gift. Based on this experience, I would not recommend shopping here. It honestly just gives me more reasons to stick with Lululemon.

Genuinely the worst customer service ever. They removed me from the Pro Program after 2 years with no notice. When asked to reinstate it, they said applications were closed and they couldn’t do anything. I was promised on 4 separate occasions to receive an e-gift card after they cancelled my order without providing a refund, and have yet to receive one. I would rate them 0 stars if I could.

I shopped from Alo for a little over 1 year. I’m my first month I spent about $5k on product alone. Over the next year, I spent 5-figures, but I don’t know how much as I don’t keep track. I own every colour of serenity, dreamscape, suit up trouser and match point tennis skirt. That as well as at least 1 matching top for every colour and several jackets. I also own 4 muse sweatsuits and 2 cable knit sweatsuits. All their blazers - few of their sweatsuit material sets and I forget the rest…

I would guess my average spend is $2k a month.

I’m not a top client, but I’m one worth retaining. Well they shipped out my $3k order and forgot 6 ITEMS!!!!! How does a company have THAT large an oversight. I contacted them and they ghosted me. Their live agent chat doesn’t work. I am EXHAUSTED by their pathetic lack of customer service.

The quality of their sweatsuits has deteriorated significantly. It’s a joke. So I’m done with the company. I’ll file a chargeback and NEVER shop again. I have 6,000 Alo points. Screw it. Not worth giving them another bloody cent. I hope they go bankrupt for how they treat good customers.

My wife and I tried to order a gift card for a birthday gift literally 6 times over the last 2 days. Each time we placed an order we received an order confirmation email, then received an order cancellation email shortly thereafter. We called Alo customer service 3 times and they were nice but not helpful. They originally blamed the credit card co but we called Chase and they approved the transaction multiple times. Alo rep recommended we use a different credit card but same thing happened - Capital One also approved transaction multiple times. Tried using a different computer as well in case system issue on my end. No luck. Finally just gave up. Not sure how this company survives with non functioning online systems and subpar customer service.

My shampoo and conditioner were stolen out of my package by a wharehouse worker so my package came empty with just bubble wrap in it. I had called customer support for a replacement and they were able to order me a replacement but for some reason the replacement was return to sender. I called customer service after I saw that it was being returned to the ALO wharehouse and asked if they would be able to send it to a different location (A pick up location) and they refused and said that they would not be able to do that. I was placed on hold 5 times within the span of 30 minutes by the customer service representative at ALO who really was not that helpful. They didn't really offer a refund, I had to ask for the refund myself before the representative even said anything about it. Very disappointed as I was really looking forward to using this shampoo and conditioner.

I tried to order an electronic alo gift card 3 times and it was automatically cancelled by alo. I called alo customer service to fix the problem and they wanted me to place the order on line again. I asked the alo service rep to place the order while I was speaking with them and they could not do that.

Very disappointed with Alo Yoga.

At checkout, the website clearly stated:

“The total amount you pay includes all applicable customs duties & taxes. We guarantee no additional charges on delivery.”

Based on that promise, I placed my order. However, my package is now being held by customs and I have been asked to pay an additional €46.59 before it can be delivered.

When I contacted customer service and provided screenshots of their own checkout page, they simply told me that duties and taxes are the customer’s responsibility and refused to take any responsibility. This directly contradicts the information shown before payment.

To make matters worse, the products are not even great either. For the price, I expected much better quality and a much better customer experience.

I’ve ordered internationally many times and have never experienced a company making such a clear promise and then refusing to honour it when additional charges arise.

Misleading checkout information, disappointing products, and poor customer service have completely ruined the experience.

Awful customer service, if you need to return anything don’t bother they will not help you with a return only offer printer options so if you don’t have a printer be prepared to keep everything you order even if the sizing is wrong.

⭐☆☆☆☆

Extremely disappointing experience with Alo Yoga.

I purchased approximately €500 worth of products, including an Airlift High-Waist Legging that showed visible defects after only one wash. I provided the original receipt, transaction details, style number and photos of the issue.

Instead of offering support, customer service simply stated that they could not assist because the item was purchased in a physical store while I was travelling abroad. Even more surprisingly, they were unable to provide contact details for the very store they referred me to.

For a premium brand charging over €130 for a single pair of leggings, this level of product quality and after-sales service is unacceptable.

The issue is not only the defect itself, but the complete lack of ownership and willingness to help a customer who can fully document the purchase.

I expected far better from a global premium brand.

I tried to purchase a gift card online. The payment wouldn't go through. Contacted CS and in the end I was told that:
1) The system automatically declines the first attempt to purchase a gift card online.
2) I should try again with a different email address.
3) I should purchase AN ADDITIONAL ITEM to make sure my purchase goes through.

No accountability, no apology, no resolution.