tickete Reviews 

1,650
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 862 reviews, reviewers had a great experience with this company. Visitors love exploring the incredible landmarks and locations, pointing out the stunning views, engaging exhibits, and wonderful layout of the attractions. Consumers frequently mention that the staff are exceptionally friendly, helpful, and knowledgeable throughout the guided tours and visits. Some reviewers were not happy with the high prices and long queues experienced during their busy visits. People also noted that overcrowded spaces and occasional long waiting times negatively affected their overall enjoyment. A few visitors felt that certain exhibition areas were extremely busy and that ticket management processes could be significantly improved.

What people talk about most

User experience

Users describe positive interactions with user experience, noting that visits are amazing from start to... See more

Location

Clients share positive opinions on location, highlighting the superb setting and beautiful views. Consumers... See more

Product

People report ambiguous experiences with product, as reactions vary widely among reviewers. While some... See more

Staff

Reviewers highlight positive aspects of staff, consistently describing team members as polite, knowledgeable,... See more

Price

Reviewers mention negative feedback about price, noting that tickets are overly expensive and not worth the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great opportunity to explore one of London's landmarks. Great views from upper walkway though slightly disappointed to find it encased in glass. See through floor great fun. Engine room well present... See more

Rated 4 out of 5 stars

This was excellent. We’ve lived near London for 35 years + and never gone inside St Paul’s. It certainly didn’t disappoint! It was amazing from start to end-we took around 3 hours to see pretty much... See more

Rated 5 out of 5 stars

We enjoyed the tour, despite the audio device didn't work. The tour guide was very good. Recommendations: Always check the audio battery before any tour and, in respect to every one, start the tour... See more

Rated 5 out of 5 stars

We enjoyed the experience very much Awl granny and 11yr old granddaughter Actors were amazing Daughter and grandson visited on the Wednesday before us Granddaughter came back on the Sa... See more


Company details

  1. Travel Aggregator
  2. Event Ticket Seller
  3. Travel Agency

Written by the company

We simplify the process of travel planning by helping you discover the best things to do and explore a city effortlessly with personalized travel suggestions, all in one place


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 52% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.1

All reviews

(1,650)

944 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

This is a beautiful zoo

This is a beautiful zoo; everything is close together, and the entire site has been carefully considered. The animals look happy and are clearly well cared for.

August 30, 2026
Unprompted review
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Rated 5 out of 5 stars

One of the most beautiful exposition I…

One of the most beautiful exposition I ever seen. We spent all the day over there and I'm sure there is something we could observe better.
The only detail we didn't like: it was too crowded
But it is something we knew in advance.

August 10, 2026
Unprompted review
Rated 1 out of 5 stars

Crazy booking fee

Got charged a booking fee that was over 20% of the booking…

August 30, 2026
Unprompted review
tickete logo

Reply from tickete

Hi Harley,

We're sorry to hear that you found the booking fee higher than expected.

Our booking fees are shown during the booking process before payment, so customers can review the full price before completing their purchase.

That said, we'd be happy to review your booking and the fee charged.

Please email us at support@tickete.co with your booking ID (it starts with "T"), and we'll be happy to look into your case.

Regards,
Team tickete

Rated 5 out of 5 stars

Simplicity is the Key

It was a simple way to purchase tickets for AGO Monet-Matisse exhibit - much easier in fact than doing so on the official AGO website. You can make a purchase with Apple Pay and do not need a physical credit card, which should be a standard these days. Thank you!

August 30, 2026
Unprompted review
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Rated 5 out of 5 stars

Van Gogh museum

I enjoyed getting close up to the paintings. The audio guide was informative, I wasn't aware Van Gogh was influenced by Japanese art but it's quite obvious once you know.

August 30, 2026
Unprompted review
Rated 5 out of 5 stars

Great team, great experience…

Even though we had issues at the beginning with our tickets, the staff made everything perfect. They even shared a secret to order online instead of through them because it's cheaper. Anytime we interact with staff. It was great. We went on a Sunday. It wasn't super busy and we had lots of fun

August 30, 2026
Unprompted review
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Rated 5 out of 5 stars

Everything was a special experience but…

Everything was a special experience but the last part when I saw under the glass floor the image of the shipwreck moving, and the violin music , i swallowed my tears. That was an experience i will always remember. An unique experience that I recommend it from the bottom of my heart. Thank you to everyone involved that makes it possible!

August 30, 2026
Unprompted review
Rated 4 out of 5 stars

In Place, On Time, Good Value

Found the boarding point ouside the terminal bag check area, the ticket QR code on the ticket email worked for a quick admission, only waited 10 minutes for next bus, loaded my back pack in the bus rack and found a seat and we were at the city terminal in remarkably quick time, as indicated of the bus monitor.

August 29, 2026
Unprompted review
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Rated 1 out of 5 stars

Terrible

Terrible! I bought a museum ticket from them, and after requesting a refund at the beginning of August, I'm still waiting for my money to arrive. In a month, they've only responded to a few emails saying they don't know how this is possible! Unspeakable! This is a scam!

August 31, 2026
Unprompted review
tickete logo

Reply from tickete

Hi Giacomo,

We're sorry to hear about the confusion regarding your refund.

We can confirm that your refund was processed on August 3rd, and we have already shared the refund confirmation from both the bank and PayPal as proof of the transaction.

We kindly ask you to check with your bank or PayPal directly with the proof of refund shared.

If you're still unable to locate the refund, please email us at support@tickete.co. and we'll be happy to assist further.

Regards,
Team tickete

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