Headout Reviews 

65,685
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 11,806 reviews, reviewers overwhelmingly had a great experience with this company. Consumers often mention that the staff members are incredibly friendly and always ready to assist visitors with a smile. Visitors note the wonderful locations and smooth booking processes that make planning trips very easy. People truly enjoy the engaging tours, wonderful guides, and overall atmosphere provided during their excursions. However, some customers also noted issues with unexpected time changes and delayed tickets causing frustration. Some reviewers were not happy with difficulties regarding refund requests and problems when trying to access venues. A few people also felt that communication could be improved when dealing with unexpected travel disruptions.

What people talk about most

User experience

Consumers find user experience to be positive, highlighting easy ticket purchases, helpful guides, and a... See more

Location

Customers consistently note positive experiences with location, highlighting stunning sights like the canyon,... See more

Staff

Customers had positive experiences with staff, frequently highlighting knowledgeable, funny, and engaging... See more

Service

People report positive experiences with service, highlighting great value, accommodating staff, and punctual... See more

Booking process

Reviewers highlight ambiguous aspects of booking process, noting that while many consumers found reservations... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Despite the initial problems with traffic incidents resulting in us all walking up to the castle, evenrything went great. Maybe that the bridge visit was a less fun experience in the afternoon compar... See more

Rated 4 out of 5 stars

One of a kind.... Truely. I think there was a few exhibits for everyone to connect with regardless of age. This was 100% one of the highlights to my Tokyo trip.

Rated 4 out of 5 stars

A little shorts time to manage to see the hole exhibition. But over all a super nice experience.

Rated 4 out of 5 stars

Szechenyi Baths Budspest We booked through Headout online. It was enjoyable and not too crowded maybe as it was October. Was dissapointed that we had to BUY a towel which cost 18e . I presumed we... See more


Company details

  1. Travel Agency

About Headout

Written by the company

Headout

Headout is home to the world’s best real-life experiences - from expert-led tours to incredible landmarks, activities, events, and everything in between. Its mission is to inspire people to get up and close with the world we live in by building the most seamless and affordable booking platform. So far, Headout has served more than 30 million guests from 196 countries across 81 destinations and is available in 9 languages. It has raised $60M+ from top-tier investors and is headquartered in New York with 9 global offices.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

66K reviews

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Asks customers to review

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Replied to 99% of negative reviews

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4.4

All reviews

(65,685)

16,586 reviews in the last 12 months

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Rated 5 out of 5 stars

KLCC & KL TOWER TOUR

Such an amazing experience filled with adventure and lovely memories, we loved every second of this experience and had an amazing time & also the dinner buffet was amazing and the restaurant revolving around & you can see the whole town from up there.

October 29, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. Super Nintendo World was awesome. Long queues, though, even with the Express Pass, despite going on a weekday.

October 22, 2026
Unprompted review
Rated 1 out of 5 stars

I booked Tickets to visit the Acropolis…

I booked Tickets to visit the Acropolis at Lindos in Rhodes, I received a confirmation email with the reference number of the booking, When the reference was presented to the ticket oofice they advised it was from a 3rd party and they did not recognise it, With in the email there was a link to view the tickets which I tried but the link led to various unrelated downloads such as games.
In order to get entry i had to buy further tickets, I reported this issue to headout and they said that they had issued the tickets therefore I was not entitled to a refund despite providing proof of the further ticket purchase, I would avoid this group and book directly with the official site

October 22, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful experience overall

Wonderful experience overall! It took a little longer than expected to receive the tickets, but the support team was very helpful and responsive. They made sure to send the tickets directly to my email. Great customer service and a smooth experience in the end!

October 29, 2026
Unprompted review
Rated 5 out of 5 stars

Lifetime memories

The beautiful big spaces for animals that are kept in groups of coexisting species! And the fact that usual barrier between visitor and animals is just water with overwhelming plants and decorations. And lastly feeding sessions with a lot of interactions and interesting facts.

November 2, 2026
Unprompted review
Rated 5 out of 5 stars

Climbing to the top of the Arc de…

Climbing to the top of the Arc de Triomphe was an unforgettable experience, and booking our entry through Headout made the whole process completely seamless. The mobile vouchers were delivered instantly, allowing us to bypass the ticketing queues and head straight toward the entrance. Standing at the rooftop and looking down at the stunning panoramic view of Paris and the radiating avenues made the visit absolute perfection!

July 30, 2026
Unprompted review
Rated 5 out of 5 stars

I had a wonderful experience with…

I had a wonderful experience with Headout. The booking process was quick and simple, the tickets were easy to access, and everything went smoothly. The service was convenient and reliable. I would definitely recommend Headout to others and look forward to booking again!

November 1, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service and the food was…

Fantastic service and the food was amazing. My colleagues and I absolutely enjoyed the experience of the plaza first lounge. Bar service was fantastic the staff were very friendly. The à la carte menu was delicious and very well presented. The toilets and the whole lounge was exceptionally clean.

November 3, 2026
Unprompted review
Rated 5 out of 5 stars

It was an experience of a…

It was an experience of a lifetime-especially for someone who has been obsessed with marine life for their entire childhood.
Headout made the process super smooth for me and my family- right from booking till the very end.
Delighted and 10/10 recommend for anyone visiting Kuala Lumpur.

October 31, 2026
Unprompted review
Rated 5 out of 5 stars

Fast and reliable

I was happy to use Headout as the price was competitive and it was easy to login with google, pay and receive tickets. They even have a count down for the ticket generation, so you are not left wondering why they have not appeared yet. Very satisfied.

October 29, 2026
Unprompted review
Rated 5 out of 5 stars

Claude-Michel Schönberg and Alain…

Claude-Michel Schönberg and Alain Boublil’s Les Misérables is an emotional masterpiece, driven by a powerful, entirely sung-through score and iconic anthems like "I Dreamed a Dream" and "One Day More." The central clash between Valjean’s journey of redemption and Javert’s rigid law gives the story profound moral weight.
Unfortunately, our seats came with an undisclosed restricted view that cut off the top of the stage. Missing key elevated staging and upper-level action detracted from the visual spectacle, making the experience feel a bit less special than it should have been, something I deeply wish we'd known before booking.
Still, the incredible music, rich narrative, and tragic student revolution make the show’s raw emotional core shine through.

October 27, 2026
Unprompted review
Rated 5 out of 5 stars

Very good app with quick and…

Very good app with quick and hassle-free entry at attractions! The booking process was smooth, and using Headout tickets made the experience convenient.

One suggestion would be to provide better guidance on how to make the most of the tickets, including how to access and use them across all available attractions. A clear itinerary or recommended schedule would help customers visit more attractions, maximize the benefits, and get the best value for their money.

Overall, a great experience, with a little more guidance needed to make the tickets even more worthwhile!

November 3, 2026
Unprompted review

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