Headout Reviews 

62,774
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 13,118 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly staff and deeply knowledgeable guides who share fascinating local history and make every single tour engaging, fun, and informative. Travelers frequently note how remarkably smooth and well-organized the excursions are, featuring seamless user experiences, easy ticket access, and wonderful locations that turn simple outings into truly unforgettable memories for the whole family. Some people were dissatisfied with booking challenges, mentioning particularly frustrating experiences regarding difficulties obtaining refunds, tickets arriving for the wrong dates, or discovering sudden venue closures without receiving adequate customer support or assistance.

What people talk about most

Location

Clients share positive opinions on location, highlighting fantastic settings, amazing views, and iconic... See more

Staff

Customers consistently note positive experiences with staff, highlighting their friendliness, helpfulness,... See more

User experience

Users describe positive interactions with user experience, highlighting smooth and well-organized visits... See more

Service

Consumers find service to be positive, highlighting fast and friendly assistance with impeccable attention to... See more

Booking process

People report ambiguous experiences with the booking process. On one hand, many reviewers praise the platform... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was an easy to use the bus to get a great overview of Oxford. One thing that kept me from a five star rating was the partially poor quality of the audio signal. I am not sure if the ears plugs or... See more

Rated 4 out of 5 stars

The Hop on Hop off Bus tour was great! It is an amazing way for visitors to tour the city. Times Square, 9/11 Memorial, World Trade Center, Empire State Building and more!!! My only concern is, "the t... See more

Rated 5 out of 5 stars

First Lady made the experience enjoyable, fun, and interesting. We really enjoyed the knowledgeable, articulate tour guide. Car parking for this Cruise is wonderful and discounted!... great for ol... See more

Rated 5 out of 5 stars

Booking of tickets for my family of three and the timing slot selection was hassle free through Headout app. It was a peaceful 30 mins cruise across burj lake, enjoyed the close view of the fountain... See more


Company details

  1. #149 of 204 best companies in Travel Agency

About Headout

Written by the company

Headout

Headout is home to the world’s best real-life experiences - from expert-led tours to incredible landmarks, activities, events, and everything in between. Its mission is to inspire people to get up and close with the world we live in by building the most seamless and affordable booking platform. So far, Headout has served more than 30 million guests from 196 countries across 81 destinations and is available in 9 languages. It has raised $60M+ from top-tier investors and is headquartered in New York with 9 global offices.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

63K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.4

All reviews

(62,774)

17,003 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

awesome, highly recommended

This trip to Neuschwanstein was phantastic. Our tour guide Stephen was brilliant, very knowledgeable and explained the very complicated history of king Ludwig in a very understandable way. The trip itself was well organized, pick up at the parking lot, transfer with the bus to Marienbrücke, tour of the castle with an audio guide, pick-up and transfer with horse-carriage back to the parking lot.

September 3, 2026
Unprompted review
Rated 5 out of 5 stars

We had a smooth and easy entry

We had a smooth and easy entry, no problems with anything, easy to enter the park at kings Island. Our family really enjoyed our visit to Kings Island and we will definitely be back again... Thank you for giving us a easy and pleasant experience. Will definitely use again

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

We booked for Saturday but was unable…

We booked for Saturday but was unable to attend they kindly let us move it too Sunday.
The team was lovely and kind we was even late for our bus so they dropped us to the harbour before returning.
The trip itself was stunning would highly recommend.

September 6, 2026
Unprompted review
Rated 5 out of 5 stars

The Dubai Frame and the Museum of the…

The Dubai Frame and the Museum of the Future stand as striking architectural achievements. They are essential stops for anyone visiting Dubai. We especially appreciated the DNA Library on the fourth floor of the Museum of the Future, which displays more than 2,400 luminous, crystal-like glass jars that represent the genetic codes and biodiversity of diverse species.

August 29, 2026
Unprompted review
Rated 5 out of 5 stars

Enjoyable Visit

Hector was very friendly & knowledgeable. We has a very pleasant & fun visit. I would definitely recommend this excursion .

September 5, 2026
Unprompted review
Rated 1 out of 5 stars

Waste of money

I purchased an Hola Barcelona pass. The ticket did not work and I was unable to obtain assistance. Headout refused to issue a refund. Complete waste of money.

September 1, 2026
Unprompted review
Headout logo

Reply from Headout

Hey Shayne,

I’m sorry that your visit did not go as planned. 😞

We are working with our local partner to ensure a fair resolution is provided. Unfortunately, as we have not yet heard back from them, this is taking longer than expected.

Please rest assured that I’m personally following up with the partner, and will update you within the next 48 hours. Thank you for your patience.


If you have any questions, just reply to our email and we’ll take care of it! 💜

-Samson,
Headout

Rated 5 out of 5 stars

Authentic performance in small

Authentic performance in small, intimate venue. All the artists, musicians and dancers, were of a very high standard.
As a family of four (including two young adults) two dance lovers, two not, the entire performance was enjoyed by all.

September 2, 2026
Unprompted review

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