Navigation on the website searching for flights was logical, made sense. Which typically means the company is looking at then experience from the consumers viewpoint. Prices are reasonable. Have... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
There was a stressful delay by hull trains but we were kept abreast with reasons for the delay every moment and what actions were being made. This was a very significant way of assuring us that the tr... See more
Company replied
I’ve booked so many flights (economy and business), hotels, and bought attraction tickets, train tickets and esims with Trip. I’m about a thousand dollars away from Diamond+ tier. Many times it... See more
Company replied
While already near the ticket cashier at Eravan Museum, Bangkok, I realised/remembered that tickets are almost 50% cheaper when bought on the internet via agent-companies different to the museum (st... See more
Company replied
Company details
About Trip.com
Written by the company
Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com are committed to making sure our users
Our service-guarantee means that we’ve always got your back
There are multiple service channels for you to reach us easily
Get rewards when you book, and save on future trips
Trip.com
Written by the company
- Worldwide Coverage
- More than 1.7 million hotels and flights from over 600 airlines covering 3,400 airports in 220 countries and regions around the globe.
- Trusted Online Travel Leader
- 30 million authentic reviews
- Travel Worry Free
- One-stop multilingual service & effortless booking management
Contact info
Singapore
- trip.com
4.4
Excellent
200K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Trip.com
Hi RATTANABOON PANAYA,
Thank you for your positive feedback. We greatly appreciate your kind words and are delighted to hear that you are pleased with our service. At Trip.com, our primary goal is to ensure an outstanding customer service experience, and your feedback is highly valuable to us. We are excited about the opportunity to continue delivering excellent service to you in the future.
Best regards,
Madeline
Trip.com
You dont just book and forget about us
You dont just book and forget about us. You follow up. Eg reminders about upcoming flights, flight updates info etc.
However, it seems you are not the most price competitive and can do better, especially for repeat customers.
on pricingr or
June 25, 2026
Reply from Trip.com
Hi TIAT HONG LEOW,
We are grateful for your feedback. We want to assure you that we are deeply committed to offering our customers captivating deals at affordable prices in the market. We encourage you to continue using our app and website, as there may be a deal that perfectly matches your needs.
Once again, thank you for your valuable feedback, and we hope you have a fantastic day ahead.
Best regards,
Evelyn
Trip.com
this is my 3rd time booking this…
this is my 3rd time booking this apps..very accommodating and legit. And trustee APPS.
August 11, 2026
Reply from Trip.com
Hi ARSELINA MAGTOTO,
Thank you for taking the time to give us your feedback. We are pleased to hear that our APP/Website provides convenience to our customers, and we are committed to maintaining this high level of service.
Your ongoing support is truly valued, and we look forward to serving you on your upcoming journeys with us. Thank you once again for choosing us as your preferred option.
Best regards,
Ariana
Trip.com
Reply from Trip.com
Hi MEKHRIBON AKBARJONOVA,
Thank you very much for your comment. We are delighted to learn that you had a seamless booking experience. Your satisfaction motivates us to keep improving our services. Our user-friendly application and website are designed to offer a diverse range of options for you to plan your desired travel or vacation.
We sincerely appreciate your continued support, and we're excited to serve you on your next journey with us. Wishing you a fantastic day.
Best regards,
Skylar
Trip.com
Reply from Trip.com
Hi FUNG KA,
Thanks for your feedback. It's great to hear that you appreciate the convenience our APP/Website brings to our customers. We are dedicated to maintaining this level of service and continuously improving to provide even better deals and offers for our customers.
We truly value your continued support and are excited to be of service on your next journey with us. Thank you again for choosing us.
Best regards,
Avery
Trip.com
Great experience
Great experience, The company is doing well, Updating time to time and the most important easy to use when you are searching flight
September 6, 2026
Reply from Trip.com
Hi MUHAMMAD Yasir,
Thank you for sharing your valuable feedback with us. We genuinely appreciate your time and effort in writing a review for Trip.com. It is our utmost commitment to offer our customers the finest deals and offers in the market, and we are delighted to hear that they have caught your interest and proved to be affordable.
Rest assured, we will persistently strive to enhance our services and provide even more competitive deals for the satisfaction of our customers. We sincerely hope that you will continue to use our app/website, as there may be a deal that perfectly matches your needs.
Once again, we express our gratitude for choosing us, and we are excited to have the opportunity to serve you again in the future.
Best regards,
Alexandra
Trip.com
Good and very cheap
February 5, 2026
Reply from Trip.com
Hi Atul Kumar,
Thank you for providing us with your valuable feedback. We sincerely appreciate the time and effort you took to write a review for us. At Trip.com, our dedication lies in presenting our customers with the most exceptional deals and offers available in the market.
Rest assured, we will persistently strive to enhance our services and provide even more competitive deals to serve our customers better. We hope that you will continue using our app or website to explore and discover deals that perfectly align with your needs. Thank you once again for choosing us, and we look forward to serving you again in the future.
Best regards,
Elizabeth
Trip.com
Do NOT use Trip for train tickets in China!
Trip works quite well for hotels (even if it's more expensive than using local sites) and fairly OK for air tickets.
Do NOT use for train tickets in China! Tickets get stuck pending on Trips 3:rd party service and you'll not get any tickets! Use the official 12306. ON Trip you only pay extra for worse service and way less chance to get tickets!
September 7, 2026
Reply from Trip.com
Dear Martin Zachrisson,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Angelina
Trip.com
Booking made easy
August 26, 2026
Reply from Trip.com
Hi MTeodoro,
Thank you very much for your comment. We are delighted to learn that you had a seamless booking experience. Your satisfaction motivates us to keep improving our services. Our user-friendly application and website are designed to offer a diverse range of options for you to plan your desired travel or vacation.
We sincerely appreciate your continued support, and we're excited to serve you on your next journey with us. Wishing you a fantastic day.
Best regards,
Ella
Trip.com
Reply from Trip.com
Hi SEENI SRIDEVI,
We highly value your feedback and want to express our gratitude for the time and effort you put into writing a review for us.
Rest assured, we are committed to consistently delivering captivating deals that offer great value to all our customers. We encourage you to continue using our app/website, as there may be a deal that perfectly matches your preferences and requirements.
Once again, thank you for choosing us and hope you have a fantastic day.
Best regards,
Morgan
Trip.com
Reply from Trip.com
Hi Hernández Martel Eugenio,
We appreciate your kind words and are thrilled to hear that you are satisfied with our service. At Trip.com, we are committed to delivering the best possible customer service experience, and your feedback is truly invaluable to us. We are excited about the opportunity to continue providing you with excellent service in the future. Thank you for choosing us.
Best regards,
Riley
Trip.com
The promo price was increased while…
The promo price was increased while giving a voucher for a discount; it seems one doesn't really get the cheapest flight.
September 4, 2026
Reply from Trip.com
Dear Chow Poo Yee,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Natalie
Trip.com
Reply from Trip.com
Hi chloe siaw,
We appreciate your feedback and are thrilled to hear that you find our APP/Website convenient for our customers. Our team is committed to maintaining this level of service and continuously enhancing it to offer even more impressive deals and offers to our valued customers.
Your ongoing support is highly valued, and we look forward to assisting you on your next journey with us. Thank you once again for choosing us as your preferred option.
Best regards,
Ellie
Trip.com
Reply from Trip.com
Hi Krit Krab,
Thank you for providing us with your valuable feedback. We sincerely appreciate the time and effort you took to write a review for us. At Trip.com, our dedication lies in presenting our customers with the most exceptional deals and offers available in the market.
Rest assured, we will persistently strive to enhance our services and provide even more competitive deals to serve our customers better. We hope that you will continue using our app or website to explore and discover deals that perfectly align with your needs. Thank you once again for choosing us, and we look forward to serving you again in the future.
Best regards,
Evelyn
Trip.com
Reply from Trip.com
Hi AIANNE MARK TENECIO DAYAG,
We genuinely appreciate your kind words and positive feedback. We are delighted to learn that you had such a wonderful experience with us. Our team is dedicated to delivering the highest level of service, and your feedback serves as a significant motivation for us.
Once again, thank you for sharing your lovely review. We hope you have a fantastic day.
Best regards,
Madeline
Trip.com
This is my first time using trip.com
This is my first time using trip.com. I hope I'll be very happy. Thank you I always fly with Emirates Airlines and I'm very happy with it. I hope it works the same way with Trip.com. Thanks
September 7, 2026
Reply from Trip.com
Dear SAMOUEL KEROLLOS,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Alexandra
Trip.com
Reply from Trip.com
Hi John M,
We appreciate your kind review. Please be aware that we are constantly working towards delivering the utmost customer satisfaction. Your feedback serves as a motivation for us to maintain our best practices and identify areas for improvement. We eagerly anticipate the opportunity to serve you on your next trip, and we sincerely thank you for selecting us. Have a wonderful day.
Best regards,
Elizabeth
Trip.com
I have been using trip.com for long…
I have been using trip.com for long time and such a great service they provide. The beauty of trip.com is they are most trustable and very fast they issue the ticket....price also very competitive compare to other company..thanks trip.com for your Wonderful service
September 4, 2026
Reply from Trip.com
Hi MOHAMMED AMRAN,
Thank you for your valuable feedback. We sincerely appreciate the time and effort you took to write us a review. Rest assured, we are dedicated to continuously offering our customers the most interesting and budget-friendly deals in the market. We encourage you to keep using our app/website, as you may come across a deal that aligns perfectly with your needs.
Once again, thank you, and we wish you a wonderful day ahead.
Best regards,
Kylie
Trip.com
Excellent Platform for Travel Professionals
We are Jahiz Travel & Tourism, a professional travel company based in Aden, Yemen, with extensive experience in the travel and tourism industry. We work with various airlines, booking systems, hotels, and international travel service providers.
Our experience with Trip.com has been excellent. We found the platform professional, easy to use, and efficient, with competitive prices and a smooth booking process.
As an experienced travel agency, reliability, accuracy, competitive pricing, and good customer service are very important to us. Based on our experience so far, we are very satisfied with Trip.com and look forward to expanding our cooperation and making more bookings through the platform in the future.
We highly recommend Trip.com to both travelers and travel professionals.
September 7, 2026
Reply from Trip.com
Hi JAHIZ/COMPANY,
We appreciate the time you've taken to share such a positive review. Your decision to express your experience with our customer support means a lot to us.
It is important to note that we continuously strive to deliver unparalleled customer experiences. Your feedback inspires us to maintain our best practices and surpass the expectations of our valued customers.
Once again, thank you very much for choosing us, and we hope you have a great day.
Best regards,
Avery
Trip.com
Good fare and good flight
September 7, 2026
Reply from Trip.com
Hi ROBIN BARUA,
Thank you for your valuable feedback. We sincerely appreciate the time and effort you took to write us a review. Rest assured, we are dedicated to continuously offering our customers the most interesting and budget-friendly deals in the market. We encourage you to keep using our app/website, as you may come across a deal that aligns perfectly with your needs.
Once again, thank you, and we wish you a wonderful day ahead.
Best regards,
Evelyn
Trip.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.