SJF Material Handling Inc. Reviews 

1,298
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 98 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support staff for their extremely quick responses, helpful guidance, and professional attitude throughout every single stage of their projects. People deeply appreciate the remarkably smooth communication, highly reliable scheduling, and wonderful high-quality materials consistently provided for their various commercial shop and large warehouse setup needs. Some reviewers were not happy with receiving items that did not fully match their original requests or occasionally getting used parts instead of brand new ones, alongside certain fabric materials feeling a bit flimsier than initially anticipated.

What people talk about most

Staff

Clients share positive opinions on staff, frequently praising the timely communication, helpful guidance, and... See more

Service

Reviewers highlight positive aspects of service, noting that delivery, invoicing, and scheduling run smoothly... See more

Response time

Customers had positive experiences with response time, frequently expressing satisfaction and appreciation... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting timely support,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Right from the first phone call we were treated with loyalty and respect. Janae Witte was very prompt on her responses. She kept us informed all the way through the process from quote to shipping.... See more

Rated 5 out of 5 stars

I found what I was looking for on the website, including a phone number that connected me to a knowledgeable person that could understand my special needs. She was honest and told me the lead time was... See more

Company replied

Rated 5 out of 5 stars

We had a pretty specific need for what we were using the materials for. Working with Craig over a couple of months we were able to work out the best configuration possible. When we put it all togeth... See more

Company replied

Rated 5 out of 5 stars

Justin Erkenbrack was fantastic to work with. Extremely knowledgeable on cantilever racking. The scope of the project changed multiple times, and Justin was able to requote in a timely fashion which h... See more

Company replied


Company details

  1. Material Handling Equipment Supplier
  2. also in
  3. Business to Business Service
  4. Industrial Equipment Supplier
  5. Packaging Machinery
  6. Store Equipment Supplier
  7. Wholesaler

About SJF Material Handling Inc.

Written by the company

SJF is the nation's largest stocking distributor of new and used material handling equipment, including pallet racking, cantilever racks, warehouse storage racks, conveyors, industrial carousels, dock and lift equipment, forklift trucks and much more. If it goes into a warehouse, we can supply it.


Services...

Not only can SJF supply equipment for your warehouse project, we can also design, automate or engineer it, install or relocate it or implement any custom warehousing or distribution solutions you might need. In addition, SJF is always looking for quality used equipment to purchase. If you have any used material handling equipment available, please email us at support@sjf.com with photos and a description and we'll provide you a quote.

About SJF Material Handling Inc.

Written by the company

Best Price Guarantee
SJF Material Handling Inc. offers the best online prices for pallet racking, warehouse storage equipment, and any other material handling equipment - Guaranteed!
Outstanding Customer Service
In business since 1979, SJF Material Handling Inc. is well known for setting the standard for excellent customer service within the warehouse and material handling communities. We provide clients with a friendly, professional sales staff with over 60 combined years of material handling experience, and maintain one of the best customer service records in the industry. Discover why over 100,000 clients nationwide use SJF Material Handling Inc. for all of their material handling needs.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(1,298)

87 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy and fast

You had a lot of options for us to choose from for what we needed to buy for our shop. Once we picked it out, the order was placed and scheduled for delivery. Delivery and invoicing/payment was easy. Plus, the best part is the price was very good for the materials and delivery.

October 22, 2026
Rated 5 out of 5 stars

Quality service

Right from the first phone call we were treated with loyalty and respect. Janae Witte was very prompt on her responses. She kept us informed all the way through the process from quote to shipping. I greatly appreciate everything that she did for us and the quality of the racking has met our expectatios!

October 9, 2026
Rated 5 out of 5 stars

gravity roller purchase

Needed some rollers, reached out to SJF and they were helpful from sending quotes to getting the finished product out the door. Pretty painless experience. Received the product in a timely manner

October 1, 2026
SJF Material Handling Inc. logo

Reply from SJF Material Handling Inc.

We can't ask for any more high praise than that, Jon. Thanks for your excellent review!

Rated 5 out of 5 stars

Excellent Service and Support!

Great service from SJF! Dave went above and beyond by coming out on a Saturday to meet me and get our machine repaired. Thanks to his help, we were back up and running Monday morning. Really appreciate the responsiveness and willingness to help us out on a weekend!

October 5, 2026
SJF Material Handling Inc. logo

Reply from SJF Material Handling Inc.

Thanks for the great review for Dave, Dan. He is one of our most knowledgeable people and we're very thankful to have him on our team. It's no surprise to us that he went out of his way to help because that's just who he is. Thanks for letting us know!

Rated 4 out of 5 stars

Positive experience

There was an issue with the initial order that was promptly resolved once communicated to Eric at SJF.

Overall experience was positive working with SJF.

September 28, 2026
SJF Material Handling Inc. logo

Reply from SJF Material Handling Inc.

Hi Mike, we're sorry to hear that your order didn't go as expected. Please feel free to contact us to discuss it with your sales person or by emailing us at support@sjf.com. It's important to us that our customers have a good experience.

Rated 5 out of 5 stars

Fast service

Fast service , good people , easy pay and pickup

September 18, 2026
SJF Material Handling Inc. logo

Reply from SJF Material Handling Inc.

Thanks Chuck, all of your points are exactly what we strive for and appreciate that your experience was all around great.

Rated 5 out of 5 stars

Excellent service

Excellent service, friendly and yard stayed late to meet my hours 👍

September 16, 2026
SJF Material Handling Inc. logo

Reply from SJF Material Handling Inc.

Thanks for the shout out to our hard working yard employees, Tony! They were happy to hear that you recognized them. Appreciate it!

Rated 5 out of 5 stars

Constant responsive communication and…

Constant responsive communication and the execution of the project was excellent as well.

July 9, 2026
SJF Material Handling Inc. logo

Reply from SJF Material Handling Inc.

Thanks, Tom. Glad the communication stayed strong throughout and that the project came together well. We appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

I don't buy warehouse shelving every…

I don't buy warehouse shelving every day, so I really appreciated the very timely and knowledgeable information, and prompt communication from Kendal at SJF. Once we came up with the exact configuration that suited my needs, he found me a very reasonable package and I was able to pick everything up at a nearby distribution center which save me a lot in freight costs. The personnel at the depot were very helpful with getting me loaded up, and I am very happy with the quality and condition of the shelves and racks. I always believe communication is supreme in any transaction and SJF really prevailed in all aspects through this entire purchase.
Would definitely use SJF again for my next project.

August 26, 2026
SJF Material Handling Inc. logo

Reply from SJF Material Handling Inc.

Thank you for such a detailed review. We know shelving and racking configurations aren't something most people shop for often, so we're glad Kendal could walk you through it and land on a package that fit your needs and your budget. Saving on freight by picking up at the distribution center is always a nice bonus, and we're happy to hear the depot crew took good care of you too. Communication really is everything in a transaction like this, so it means a lot to hear we delivered on that front. We'd be glad to help with your next project whenever you're ready.

Rated 5 out of 5 stars

Service

Janae is fantastic at relaying information and in response time. Things happen when and how we were told they would.

August 19, 2026
SJF Material Handling Inc. logo

Reply from SJF Material Handling Inc.

Jerry, thank you for the kind words. We'll make sure Janae sees this, keeping customers informed and following through on what we say is something she takes seriously. We appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Great to work with

Great to work with. Cheaper than a Marketplace transaction, and I got new material. Give SJF a try!

August 19, 2026
SJF Material Handling Inc. logo

Reply from SJF Material Handling Inc.

Thanks, Matt. Glad we could offer a better option than Marketplace, with new material to boot. We appreciate the review and the recommendation.

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