Peli UK Reviews 

1,337
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 5 out of 5 stars

Unconventional review here. Had a dreadful experience with Peli in Europe. Its unclear who is actually supplying the products when making a purchase - and for me it was Europe peli, not uk peli (d... See more

Company replied

Rated 5 out of 5 stars

Peli create the best cases, nothing truly extra needs saying, the quality of Peli cases speaks for itselfm

Company replied

Rated 5 out of 5 stars

Excellent service, I sent an email at night after business hours asking about stock and I received a reply the very first thing when they opened the next day from Deb, I ordered a peli case and... See more

Company replied

Rated 5 out of 5 stars

Being a business I buy the best I can to portray a professional and respectable business. You buy cheap you but twice. My company laptop and mobile wifi router are fully protected when muc... See more

Company replied

Company details

  1. #1 of 21 best companies in Wholesaler
  2. #1 of 2 best companies in Outlet Mall

Information provided by various external sources

With over 25 years of providing individuals and industries with the market-leading protective cases, torches and lighting, we've become renowned for our commitment to customer service and high-quality distribution.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,337)

33 reviews in the last 12 months

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Rated 5 out of 5 stars

Great

Great service as always

May 28, 2026
Peli UK logo

Reply from Peli UK

Happy to hear you're please with the service Jay, if you need anything else don't hesitate to get in touch.

Rated 5 out of 5 stars

Very helpful

Unconventional review here. Had a dreadful experience with Peli in Europe. Its unclear who is actually supplying the products when making a purchase - and for me it was Europe peli, not uk peli (despite the names being the same).

UK Peli ended up being incredibly helpful, and in the ended stepped in and sorted the issues, when really they had no obligation to do so. Credit to them, especially Gail.

Moral of the story - ensure you're shopping / being supplied by Peli UK.

June 9, 2026
Unprompted review
Peli UK logo

Reply from Peli UK

Hi Lucas,

We're sorry to hear about the difficulties you've experienced but glad to hear our team was able to help resolve it!

I've passed this positive feedback onto the team - thank you for your kind words.

Rated 5 out of 5 stars

Exceptional service

Exceptional service. Good communication all through the order process.

May 26, 2026
Peli UK logo

Reply from Peli UK

Thanks for taking the time to review Chris, we're glad we could help!

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Rated 5 out of 5 stars

Epic Service!

Replacement under warranty arrived next day - epic service - well done and keep it up!

January 26, 2026
Peli UK logo

Reply from Peli UK

Thanks Matt, our customer service team work extra hard to keep the wheels turning. I'll pass on the lovely feedback!

Rated 5 out of 5 stars

The quality is outstanding the latches…

The quality is outstanding the latches are solid the pressure relief valve works perfectly and the foam interior provides excellent cushioning

February 6, 2026
Unprompted review
Peli UK logo

Reply from Peli UK

Thanks for taking the time to review! We're happy to hear you're pleased with the quality of your case.

Rated 5 out of 5 stars

Unbelievably great service

Unbelievably great service. My PeliCase handle got broken by baggage handlers at an airport so I contacted Peli UK. Sent them a couple of photos, copy of my receipt (11 years old) and three days later I have a replacement handle. I can't thank the Peli team enough.

February 20, 2026
Unprompted review
Peli UK logo

Reply from Peli UK

Great to hear Chris! We aim to honour the Lifetime Guarantee where possible, so we're pleased to hear you were able to get the case fixed and in working order.

Rated 5 out of 5 stars

Excellent service

Excellent service, I sent an email at night after business hours asking about stock and I received a reply the very first thing when they opened the next day from Deb, I ordered a peli case and it was delivered the next day (Today).

Excellent speedy and helpful customer service and fast delivery. Genuinely couldn’t have done anything better because they did everything perfectly.

Many thanks and highly recommended, if I need any more cases I will absolutely buy from you again.

January 21, 2026
Unprompted review
Peli UK logo

Reply from Peli UK

Thanks Josh. We strive to respond in a timely manner so this feedback is great to hear!

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Rated 5 out of 5 stars

Peli make the best cases

Peli make the best cases, nothing really extra needs saying, the quality of Peli cases speaks for itself

January 1, 2026
Peli UK logo

Reply from Peli UK

Glad to hear you're pleased with your cases Colin! If you need anything else, do let us know.

Rated 5 out of 5 stars

5 Star Customer Service

Joanne Gill (Sales Co-ordinator) for Peli Products Ltd UK, went a step above customer service offering a 40discount on a case (1030) and inserts (Trekpak), I paid by a bank transfer directly to Peli Products Ltd bank account and gave me a Invoice alongisde.

Case is high quality, lightweight and excellent for commuting travels by Train, Bus or flying. Peli Products Ltd is the GOLD STANDARD for cases in the entertainment industry from supplying roadie cases to general crew to supplying cases for sound engineers, lighting techs and various other technicians within the industry.

The case is heavy duty meaning I can place my laptop inside, stand on the case and not have it damgaed in anyway.

I ordered the Trekpak for more customisation options, case comes with a Card Holder pre-installed allowing you to have the ability of placing a business card or any other form of card within it. (I've not yet tested this). The card holder can be moved to the top of the case or to the side.

I'm happy with not just Joanne Excellent customer service but the product itself I ordered:
- Small Case to put batteries, other small things inside
- Lid Organiser (was advised to buy Heavy Duty Velcro by Joanne)

October 24, 2025
Unprompted review
Peli UK logo

Reply from Peli UK

Thanks for taking the time to review Connor. We're glad to hear Joanne was able to help you!

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