Unconventional review here. Had a dreadful experience with Peli in Europe. Its unclear who is actually supplying the products when making a purchase - and for me it was Europe peli, not uk peli (d... See more
Company replied
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Unconventional review here. Had a dreadful experience with Peli in Europe. Its unclear who is actually supplying the products when making a purchase - and for me it was Europe peli, not uk peli (d... See more
Company replied
Peli create the best cases, nothing truly extra needs saying, the quality of Peli cases speaks for itselfm
Company replied
Excellent service, I sent an email at night after business hours asking about stock and I received a reply the very first thing when they opened the next day from Deb, I ordered a peli case and... See more
Company replied
Being a business I buy the best I can to portray a professional and respectable business. You buy cheap you but twice. My company laptop and mobile wifi router are fully protected when muc... See more
Company replied
With over 25 years of providing individuals and industries with the market-leading protective cases, torches and lighting, we've become renowned for our commitment to customer service and high-quality distribution.
Peakdale Road, SK13 2RB, Glossop, United States
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Peli create the best cases, nothing truly extra needs saying, the quality of Peli cases speaks for itselfm
Reply from Peli UK
Unconventional review here. Had a dreadful experience with Peli in Europe. Its unclear who is actually supplying the products when making a purchase - and for me it was Europe peli, not uk peli (despite the names being the same).
UK Peli ended up being incredibly helpful, and in the ended stepped in and sorted the issues, when really they had no obligation to do so. Credit to them, especially Gail.
Moral of the story - ensure you're shopping / being supplied by Peli UK.
Reply from Peli UK
Exceptional service. Good communication all through the order process.
Reply from Peli UK
Replacement under warranty arrived next day - epic service - well done and keep it up!
Reply from Peli UK
The quality is outstanding the latches are solid the pressure relief valve works perfectly and the foam interior provides excellent cushioning
Reply from Peli UK
Unbelievably great service. My PeliCase handle got broken by baggage handlers at an airport so I contacted Peli UK. Sent them a couple of photos, copy of my receipt (11 years old) and three days later I have a replacement handle. I can't thank the Peli team enough.
Reply from Peli UK
Excellent service, I sent an email at night after business hours asking about stock and I received a reply the very first thing when they opened the next day from Deb, I ordered a peli case and it was delivered the next day (Today).
Excellent speedy and helpful customer service and fast delivery. Genuinely couldn’t have done anything better because they did everything perfectly.
Many thanks and highly recommended, if I need any more cases I will absolutely buy from you again.
Reply from Peli UK
Peli make the best cases, nothing really extra needs saying, the quality of Peli cases speaks for itself
Reply from Peli UK
Joanne Gill (Sales Co-ordinator) for Peli Products Ltd UK, went a step above customer service offering a 40discount on a case (1030) and inserts (Trekpak), I paid by a bank transfer directly to Peli Products Ltd bank account and gave me a Invoice alongisde.
Case is high quality, lightweight and excellent for commuting travels by Train, Bus or flying. Peli Products Ltd is the GOLD STANDARD for cases in the entertainment industry from supplying roadie cases to general crew to supplying cases for sound engineers, lighting techs and various other technicians within the industry.
The case is heavy duty meaning I can place my laptop inside, stand on the case and not have it damgaed in anyway.
I ordered the Trekpak for more customisation options, case comes with a Card Holder pre-installed allowing you to have the ability of placing a business card or any other form of card within it. (I've not yet tested this). The card holder can be moved to the top of the case or to the side.
I'm happy with not just Joanne Excellent customer service but the product itself I ordered:
- Small Case to put batteries, other small things inside
- Lid Organiser (was advised to buy Heavy Duty Velcro by Joanne)
Reply from Peli UK
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