MTN SHOP Reviews 

260
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 59 reviews, reviewers had a great experience with this company. Customers frequently praise the high quality and originality of the products, often noting competitive pricing and excellent value. Many consumers highlight the efficient and fast delivery service, with orders arriving promptly and well-packaged. People also commend the excellent service, clear communication, and helpful support, especially regarding aftersales. However, some customers also noted issues with order fulfillment, experiencing significant delays in delivery or items not arriving at all. A few other people also felt that products sometimes arrived damaged or incorrect, and reported a lack of updates or slow response times from customer service.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many noting that items are exactly as described... See more

Delivery service

Consumers generally report positive experiences with delivery services, often highlighting fast dispatch and... See more

Order

Users describe ambiguous interactions with order, with some customers praising the quick response and... See more

Service

Customers consistently note positive experiences with service, praising the great communication, tracking... See more

Response time

Customers had negative experiences with response times, with many reporting a lack of communication and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I received all my items in perfect condition, all original of course, packaging and service from the store very well. I don't give it 5 stars and I do give it 4 stars for the delay in sending the or... See more

Rated 5 out of 5 stars

Great customer service from Mirabel. Ordered a flex polisher,it arrived with an issue which was rectified straight away. No quibbles, no I'll refer you to someone else, dealt with end of. Great prices... See more

Rated 5 out of 5 stars

MTN is a great on line shop I was able to get exactly the make and the product I wanted at a decent price and there delivery was really fast and Secure too, Their customers Sevice was superb and the... See more


Company details

  1. Industrial Equipment Supplier
  2. Industrial Area
  3. Safety and Work Wear Store
  4. Safety Equipment Supplier

Written by the company

MTN SHOP is a global provider of Entertainment rigging, Industrial Rigging and safety products for the toughest industries. High quality, Low price & Fast S/H. Get professional advice from our experts. Powered by Mountain Productions since 1979.


Contact info

3.8

Great

TrustScore 4 out of 5

260 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 18% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(260)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great shop

Great shop. Was surprised to find how much stock they carry and also cheaper than halfords

March 10, 2025
Unprompted review
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Rated 5 out of 5 stars

I recently ordered a couple of safety…

I recently ordered a couple of safety harnesses from MTN Shop for our construction team. The customer service was exceptional, they quickly answered any questions I had and gave me good recommendations for products that were suitable. The harnesses arrived in Dublin within just two days, much faster than I expected.

April 2, 2025
Unprompted review
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Rated 5 out of 5 stars

Fantastic Experience with MTN Shop!

I recently purchased Doughty products from MTN shop and was highly impressed! The website is easy to navigate and delivery was fast. The customer service team was friendly and helpful and the products exceeded my expectations. I would definitely order from them again!

February 13, 2025
Unprompted review
Rated 5 out of 5 stars

MTN Shop Order

I ordered a KASK Zenith X Air Helmet and am very impressed with the product. It is high quality and very comfortable on my head. Had no problems with shipping and arrived on time. Website easy to use. Will definitely use again.

February 19, 2025
Unprompted review
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Rated 5 out of 5 stars

Great Customer Service

I recently made a purchase from here and was extremely impressed! My order arrived on time, before placing my order I had a few questions and spoke to both Stephanie and David who were quick to reply and very helpful throughout the process. Great customer service!

January 30, 2025
Unprompted review
Rated 5 out of 5 stars

Very positive experience - highly recommended

We have had two recent orders with MTN and both went without a hitch .
Stephanie , in particular , was most helpful in arranging the invoicing and deliveries .
We were kept up to date with our shipments and both arrived on time .

January 29, 2025
Unprompted review
Rated 5 out of 5 stars

Just received my new Petzl harness

Just received my new Petzl harness. I dealt with Stephanie who was great when confirming stock and sizing. First time dealing with them but service was great and shipping was quick. I would recommend!

January 28, 2025
Unprompted review
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Rated 1 out of 5 stars

Wrong product was shipped

Wrong product was shipped, nothing like picture or description. After weeks of little to no response from MTN customer service and MTN forcing me to report them to SHOP.com they finally sent me a RGA and tried to make me pay for return shipping forcing me to report them to my credit card company to get them to send me a return shipping label. Now MTN says they won’t honor the original purchase due to them having incorrectly selling the part at a lower price. That they now want to significantly increase the items price in order to honor the purchase. At this point all I can say is buyer beware before buying anything from them.

January 27, 2025
Unprompted review

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