Toolden did not respond to two requests for customer service other than to provide initial acknowledgments. They still haven’t fulfilled the contract for the goods I purchased as a key item is mis... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I didn’t have the best experience from the off, but since Natalie has taken control of my order and return, I must say she has give me a bit more faith in the company, who help has been above . Nata... See more
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On first impressions of the website, it was acceptable enough for me to place an order. Quite a large one, and although I still await the outcome of one of my purchases, I would like to fo... See more
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What was wanted at the right price at a website that was fairly simple to use. Decent invoice too. Delivery was fine. Only mild complaint…..would have appreciated some notification between order a... See more
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Company details
Written by the company
Toolden is fast becoming one of the largest suppliers of Power Tools and Accessories in the UK. Toolden offer fantastic prices on Power Tools, Hand Tools and Accessories from top brands like Makita, Dewalt, Hitachi, Milwaukee, Teng, Bahco, Making Toolden your one-stop-shop for all Power Tools, Hand Tools, Accessories and more.
Fast Shipping, Great Prices!
Hard to be beaten on delivery and price...
We offer a fantastic shipping service through our courier partners, giving complete transparency and control of deliveries to our customers. Track your order from the moment of placing it until the minute it arrives at your door.
Our customers can't believe how much money they saved shopping at Toolden. We are hard to beat on almost every tool on our website and we even often bundle deals to reduce costs even more, just by buying your everyday essentials you can get discounts on your tools.
Contact info
Unit 1 Esslemont Estate, AB41 8NW, Ellon, United Kingdom
- 01358 726 719
- sales@toolden.co.uk
- www.toolden.co.uk
4.4
Excellent
32K reviews
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Made promotion look like a genuine…
Made promotion look like a genuine milwaukee promotion which i have used before through powertoolmate but this was inhouse and had different ts & cs never use them again feel cheated
October 20, 2026
Reply from Toolden
This was an offer that was exclusive to Toolden and the full terms and conditions are available on our website and also on all the milwaukee items on our website.
Unfortunately as your order did not qualify we were unable to add this to your order at checkout.
If we can help you with anything else then please let us know,
Toolden Team
Missing the free gift of a 120cm level…
Missing the free gift of a 120cm level if you spend over £75.00 on Stanley tools.
Emailed the day after delivery to question the promo to which i get an automated response but have still not received any level or had any actual response.
October 21, 2026
Reply from Toolden
The level is a redemption offer supplied by Stanley Black and Decker - the link is below for you
https://www.toolden.co.uk/offers/stanley-hand-tools-storage-level-redemption/
If we can help you with anything else then please let us know.
Toolden Team
Genuine parts
Genuine product at a price under going rate I could find and good service to boot from Toolden, my only gripe would be delivery anywhere in the UK if not next day delivery it shouldn’t be anymore than a maximum of two working days. Hence 4* not 5*
October 21, 2026
Reply from Toolden
We are glad you enjoyed your experience with our competitive pricing and helpful service. We appreciate your feedback regarding the delivery timeframe. We understand that receiving your order quickly is important, and we are currently reviewing our shipping processes to ensure more consistent and faster delivery times across the UK.
Toolden Team
Reply from Toolden
Thank you for leaving a review and especially about our 1st class service.
If we can help you with anything else then please let us know.
Toolden Team
Good quality at great prices
A very satisfactory purchase. Good quality goods at a very good price.
October 20, 2026
Reply from Toolden
Thank you for leaving a review and feedback - we are glad you were happy with your purchase, especially the quality of the goods and the great pricing.
If we can help you with anything else then please let us know.
Toolden Team
Good prices and great selection…
Good prices and great selection available, fast delivery and received everything that I had ordered.
November 4, 2026
Unprompted review
Reply from Toolden
Thank you for leaving a review and feedback. We are glad you were pleased with our competitive pricing, wide selection, and prompt delivery of your complete order.
If we can help you with anything else then please let us know.
Toolden Team
Excellent service
Excellent service, speedy delivery and competitive prices. Will definitely use TOOLDEN again.
October 21, 2026
Reply from Toolden
Thank you for leaving a review and feedback. We are glad you were happy with our efficient service, quick dispatch, and great value. If we can help you with anything else in the future, please let us know.
Toolden Team
Awful level of service
Awful level of service. Order was despatched quickly, received email saying item was prepared for delivery and may be in 2 parcels but received no tracking information. No out for delivery notification, no successfully delivered email. Item was dumped in door step during rainy weather. Emailed toolden to state I’m not happy with the standard of service after being charged a premium delivery charge and receiving no service in regards to the delivery.
Contacted customer service, there isn’t any it’s AI generated statements so it going to be pain if you have a serious issue with an order (lost order, damaged goods etc). I won’t be using them again, absolute rubbish
October 31, 2026
Unprompted review
Tool arrived on time and in new…
Tool arrived on time and in new condition with no damage and works perfectly.
October 21, 2026
Reply from Toolden
Thank you for leaving a review and feedback - we are glad your order arrived safely and that you are happy with how the tool performs. If there is anything else we can help you with, please let us know.
Toolden Team
Reply from Toolden
Thank you for leaving a review and feedback - we are glad you were happy with everything especially our good pricing.
If there is anything else we can help you with then please let us know.
Toolden Team
Still havent received item after dpd…
Still havent received item after dpd apparently attempted 3 times to deliver, there is always someone in the property, spoke to your offices last week and was advised this would be sent again by different courier, still not recieved.
October 21, 2026
Reply from Toolden
Thank you for leaving a review and feedback - we are glad you were happy with our helpful service and the punctual arrival of your order. If we can help you with anything else then please let us know.
Toolden Team
Swift services as always
Swift services as always, would always recommend this company.
October 20, 2026
Reply from Toolden
Thank you for leaving a review and feedback - we are glad you were happy with everything and if there is anything else that we can help you with then please let us know.
Toolden Team
Reply from Toolden
The lead times for despatch are listed against all items on our website. We do aim to despatch in 2-3 days but some items have a longer lead time.
If we can help you with anything else then please let us know.
Toolden Team
Reply from Toolden
Thank you for your positive feedback - we do appreciate this.
If we can help you with anything else then please let us know.
Toolden Team
I wouldn’t even give the service a
I wouldn’t even give the service a
1 star, they sent the wrong product small error, easy mistake their side but have done absolutely nothing to send correct one or refund the product.
Sent multiple emails all ignored.
Automated response that hasn’t helped.
Stay clear use its tools instead.
October 18, 2026
Your site is very good
Your site is very good; I recommend it to anyone—you can buy with confidence.
October 20, 2026
Reply from Toolden
Thank you for your kind recommendation and for sharing your positive experience. We are glad that you found our website easy to use and felt confident making your purchase with us. If there is anything else we can help you with in the future, please let us know.
Toolden Team
Reply from Toolden
We are glad you enjoyed your experience with our clear communication and the efficient service we provided.
Toolden Team
I had a tool missing from my delivery…
I had a tool missing from my delivery and have spent 3 days chasing it up with no luck, everyone i talk to is waiting for an email with a tracking number. What happened to phone calls?? I chase the post office all the time and have results in hours!! Not days
October 20, 2026
Reply from Toolden
We have called this morning to let you know the issues with the missing item from your delivery. It has been dispatched from a different warehouse and is currently under investigation with the couriers. It has been escalated as urgent and as soon as we have an update on this we will let you know.
if we can help you with anything else meantime then please do not hesitate to contact us.
Toolden Team
Reply from Toolden
Thank you for leaving a review and feedback - we do appreciate this.
We are glad you find us to be a reliable source for quality equipment, and if we can help you with anything else then please let us know.
Toolden Team
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