SATELLAI Reviews 

Collar has worked excellent for us and when we lost screws customer service replaced them.

SATELLAI has been amazing! Their customer service is fast, friendly, and genuinely helpful. Even more so it is proactive - the reached out to me first. Amazing follow up - if I am unable to respond. Not an annoying way a life gets away from us way. The collar works incredibly well — and has made a huge difference in my dogs' behavior. If she slips out the door without her collar she is staying in the yard. I’m really impressed with both the product and the support. I'm buying two more. Highly recommend!

Honestly, the ability to have a collar like this is life-changing for both the human and the dog given our location and situation. I was a newer user so I lived through some ups and downs but this is to be expected for a startup. The company is clearly evolving and growing and still working on their product, and I like that. I had a major issue and they handled it well. Customer service has been on top of it. The UX is pretty good and they are evolving was a brand and a softwear in a mindful way.

Customer service is fantastic. Had an issue where I lost one of the screws to the collar. The support team ordered a replacement for me free of charge. The support team goes above and beyond to ensure their customers are taken care of

I am giving them 5 stars but there’s still just some kinks that need to be worked out before I would absolutely swear by this device across the board. Customer service gets 10 out of 5 stars though and if that was the only factor they would be untouchable. But the product itself does need just a little more fine tuning. Awesome product though and truly innovative and a game changer and life saver in many ways. All the same, I greatly recommend this product and this company.

Worked great for 9 months. Then it stopped making sound. Customer service is a joke. Asked me to basically be there tech support for a week testing things over and over send screen shots of app. Meanwhile my dog is unsafe on our property on a busy road.
I’ve realized that satellia DOES NOT care about your dog or its safety as if they did, they would have immediately sent me a replacement and asked for me to return old collar so they could see what went wrong.
Instead…..I got the famous satellia run around for 2 weeks. Then I had to put a $500 deposit so they would send me my new collar and that they would refund my monies once they inspected the old one and saw it didn’t work. Basically they think their customers are lying to them until they prove otherwise.
I paid the $500 so I wouldn’t have to wait as I do care about my dog’s safety.
Well it’s been over a week and I still don’t have it. Took them days to send and they must have strapped it to a turtles back.
HEY SATELLIA- DO BETTER, CARE ABOUT ANIMALS OR GET OUT OF THE PET GAME!
Absolutely unacceptable. Will down talk this collar to ANYONE that listens.
Notice they don’t have anywhere to leave reviews on there site. I’m guessing they pulled them from Amazon because you could leave reviews. Sad.

This is an amazing company and product. The customer service is absolutely top notch. Unfortunately, we couldn’t use the collars we bought because our rescue dogs were too skittish taking them on and off. However, should the time come to buy satellite collars again, Satellai is our only stop.

Not sure where to start with this. At first the product seemed to work well other than the GPS fence wandering a slight amount. My cell service is not the best so I understand a few delays in the App. You need to check your app every time you put the collar on your dog, 9 times out of 10 when you need the App it is in an update mode or needs you to sign back in. The three-five day battery life is misleading, it might last three-five day with very limited function or options. Regular mode battery lasts 2-3 days like the competition. Next comes the quality of the collars themselves. One collar arrived with a faulty charging piece, the company replaced it promptly. Next one of the Mag collars ripping apart. Ok, I have two large dogs so I accept that it was probably one of them grabbing it off the other. Still trying to order the replacement parts. The process started on 06/28/26 and now writing a review 08/06, still no replacement part or shipping update. The product was shipped according to the company on 06/28 same day. After contacting the company multiple times I still have no collars. Going on six weeks without use of a much needed collar. They use Yun Express?? Where are these coming from China? Save a ton of time and frustration by buying from the competition with a proven product. 08/17 Back again adding to my review. Still no collar or explanation. 45 with no use. Customer service and call centers outside of the US are unacceptable. Again "Buyer Beware"; go with the proven competition. Not sure where to turn at this point. I'll probably need to bite the bullet and purchase another set from another company.

Who the collars were purchased for:
We purchased two SATELLAI collars for our two Anatolian Shepherds, who work as livestock guardian dogs on our farm. We’re a busy family of five, and these collars have become an essential tool for keeping our dogs safely on our property and from wandering onto neighboring farms.

What I purchased:
Two SATELLAI GPS collars with the annual Telecom subscription package.

When:
January 2026.

Where:
We’re located on a 25-acre farm in Opelika, Alabama.

Why I Chose SATELLAI

Before purchasing, I spent countless hours researching GPS fence systems. SATELLAI consistently stood out because it checked every box that was important to me:

* Excellent battery life
* Ability to create complex virtual fence boundaries
* One simple, all-inclusive Telecom subscription (instead of multiple confusing tiers)
* Reliable GPS tracking in a rural area

The collars were surprisingly easy to set up, and both of our Anatolians learned their virtual boundaries much faster than I expected.

Real-World Experience

If you own livestock guardian dogs, you know they don’t exactly take it easy on their equipment! Our Anatolians play incredibly rough, and eventually one collar came off during play and was never found.

Before reaching out to SATELLAI, I actually decided to try another very well-known GPS collar brand because I wondered if “the grass was greener on the other side.”

It wasn’t.

Not even close.

The competing system had noticeably shorter battery life, tracking that wasn’t nearly as dependable for our needs, and a subscription model that felt designed to upsell customers. I understand companies need to make money, but having four different subscription tiers just wasn’t appealing.

One of my favorite things about SATELLAI is that their Telecom subscription includes everything I actually need. A feature that’s especially important to me is being able to see where my dogs have traveled around our property. With the competitor, I would have needed to purchase their highest-priced subscription just to unlock that feature—along with several extras I had no interest in paying for.

Customer Service Deserves Its Own Five Stars

Customer service is another huge reason I’m giving SATELLAI five stars.

Simply put…wow.

Their support team has been outstanding from beginning to end. They are responsive, knowledgeable, understanding, and genuinely want to help. Losing an expensive GPS collar is stressful, yet every interaction with their team made me feel like they truly cared about finding a solution.

I’m also the type of person who sometimes takes several days—or even over a week—to reply to emails. Not once did they make me feel like an inconvenience. Every time I responded, they picked up the conversation right where we left off with the same patience and willingness to help.

In today’s world, it’s honestly rare to find a company that puts this much effort into taking care of its customers.

Final Thoughts

After owning these collars, trying a competing system, and ultimately coming back to SATELLAI, I can confidently say I made the right choice the first time.

If you have livestock guardian dogs, live on acreage, or simply want a dependable GPS containment system with excellent battery life, an easy-to-understand subscription, and customer service that truly stands behind its products, I highly recommend SATELLAI.

One Area for Improvement

If I had one suggestion for SATELLAI, it would be to offer an alternative collar band with a more traditional buckle or heavy-duty clip closure.

Our Anatolian Shepherds are incredibly strong and play rough every single day. They’ve actually learned how to separate the magnetic clasp on the current collar, which has led to one collar being lost. I don’t believe this is a problem for the GPS technology itself—it’s simply a matter of having exceptionally powerful dogs that put their equipment through a lot more than the average pet.

I would love to see SATELLAI offer an optional buckle or locking clip-style collar for working dogs and other large, powerful breeds. I genuinely think it would make an already outstanding product even better.

That said, based on my experience with their customer service and commitment to their customers, I have every reason to believe they’ll continue improving the product. As soon as they offer a more secure collar band, I’ll happily purchase it. That’s how much confidence I have in SATELLAI and their GPS system.

Five stars all the way

We have 3 collars, 2 for Great Pyranees and 1 for a German shepherd mix. The collars have done an excellent job of keeping them from escaping from their chain link fence and on the rare occasion they escaped the corrections sent them back and allowed us to track their location. The times that I have contacted customer support they have been very responsive and assisted with any issues I have had. The fences are easy to create and use. Features like seeing where your dog has been during the day is a bonus. Great collars and great support.

Amazing collar, Amazing app!! And most importantly Amazing customer support, everytime i have a question they respond within 24 hours and always solve and answer my questions. I even bought a collar from a 3rd party which affects my warranty but they still helped me out as much as they could. Highly recommend this collar for your dog and for stress free customer service 🙏🙏🙏

The tracker drifts an incredible amount. You can have your phone and collar both in one hand and they will be in entirely different locations on the yard. When I was planting white flags in my yard to make a boundary, I was having the collar jump 30-40 ft in my neighbors yard. I do not trust this product to not shock my dog while they're in my yard because of the collars inaccuracies. Only reason for 2 stars is because the set up is genuinely easy. But I would recommend a different collar.

Top notch customer service. When my SATELLITE wasn’t working, which was entirely my fault for using the wrong charging cord, they promptly replaced it.
The collar is excellent as well! It’s given me new tools for training my pup while keeping him safely within my reach. The collar can create virtual fences for when we go camping and hiking. I can’t say enough good things about my experience!

Returned within 24 hours. The boundary drifts a LOT. We have great cell coverage and an unobstructed view of the sky and it still didn't work. Your phone gets blown up with notifications that you can't customize. It would consistently show my dogs halfway across the neighborhood. I did everything they recommended to fix this issue. I even communicated with customer service about how to customize the ridiculous amount of notifications I was receiving. The customer service agent told me that I can't customize the app's AI notifctions but I could turn off all notifications from the app on my phone. What good is that?
The company's solution when I requested a return was bribe me to keep the product by giving me an extended free subscription. When I declined they suggested I purchase a bunch of their beacons to help prevent false alerts. The beacons are expensive and only last 3 months. No way. Also, I tested out one of the beacons that comes with the collar and since the boundary drifts so much it is essentially useless.
They also hide negative reviews. I posted my honest review on their website (which was far more kind than this review but honestly I'm upset that they have hidden my review) and I even verified my review through a third party website with my information and you can no longer see it. I even managed to find a place through Google to leave a review and Satellai's profile has since disappeared so my review is gone. So here I am creating an account through Trust Pilot because my displeasure with this company is so intense. Hiding reviews about a product is manipulative. From what I can see Satellai has no control over this site.
We have since purchased the more expensive SpotOn collars and we couldn't be happier. You get what you pay for. Unfortunately, I feel like Satellai over charges for what little their product provides. They also deducted over $50 from my return to cover the shipping of their product. I should have read the Google Play reviews before purchasing. They seem to be the most accurate. Hopefully this helps prevent someone else from making the same mistake I did!

Excellent customer service, rapid response and very helpful and understanding. This collar makes our life with our pet a breeze.

This company has some serious issues with the controlling app/user interface. It currently does not allow adjustment to the static correction levels and constantly sends useless notifications. It really needs the ability to select what notification you want to receive. Customer support states they are working on it but cannot provide a date when it will be completed by. Be warned. This is a lot of money to spend on something that doesn't work for as it should

UPDATE: after my review the company very quickly made the app update and fixed the issue. Bonus points for being so receptive but am I seriously the first person to notice this issue?

Update on my previous review. Both collars have now failed and been replaced. The warrantee process is straightforward but slow. You have to explain what is not working and send photos of the collars. Each collar took over a month to replace. To sum it up in under a year we have had both collar straps fail and both electronic packages in the collars fail. Beyond the inconvenience of the failures, it is still only an OK product when it works. Definitely find another product. After the warrantee is up, if we have another failure, I will unfortunately be spending significant money again to correct my mistake of buying these.

I would give no stars if I could. The collars didn't work, I bought 3, and customer service likes to give you the run around. Then, when you finally decide to return the collars because they don't work properly, the return process is set up so it takes forever to get a refund, if you ever get one. I had to get my card company involved to finally get resolution! DO NOT use this company!!! They called me after this review and offered me $50 to delete it. They also called me during my return process and wanted me to drop my credit card dispute before the return was completed. I have email proof of the back and forth drama as well as call records. I'm not surprised they are trying to get my post removed when they did not follow their own policies. They are a horrible company.

I have had this collar for several months now. It took a while for my dog to get accustomed to the setting, but now that she has the collar does help some with keeping her in our fenced yard. She will still escape, but that's her breed. BUT, if you live in a rural area, the connection is terrible. The collar will work, but you can't see where your dog is, can't track them, nothing. And now my latest issue is that the collar has stopped sending me notifications if she's approaching boundaries or escaping. I have reached out to the company and keep getting the run around. They tell me it's a low battery, or it's disconnected due to my location, but that's not true! Battery is fully charged and collar is connected. So, I feel like I have a worthless collar.....and of course it's outside of the return window, so I'm stuck. Customer service isn't great, they take days to weeks to respond. My issue still hasn't been resolved.

The collar has been the best purchase for tracking my dog on our 10acre property. When he got ahold of the collar, chewed it up, and destroyed the ability to recharge it, I called to see how to go about ordering a replacement collar. They informed me it was still under warranty and replaced it for me. Very satisified.