Tim S.

Not sure where to start with this. At first the product seemed to work well other than the GPS fence wandering a slight amount. My cell service is not the best so I understand a few delays in the App. You need to check your app every time you put the collar on your dog, 9 times out of 10 when you need the App it is in an update mode or needs you to sign back in. The three-five day battery life is misleading, it might last three-five day with very limited function or options. Regular mode battery lasts 2-3 days like the competition. Next comes the quality of the collars themselves. One collar arrived with a faulty charging piece, the company replaced it promptly. Next one of the Mag collars ripping apart. Ok, I have two large dogs so I accept that it was probably one of them grabbing it off the other. Still trying to order the replacement parts. The process started on 06/28/26 and now writing a review 08/06, still no replacement part or shipping update. The product was shipped according to the company on 06/28 same day. After contacting the company multiple times I still have no collars. Going on six weeks without use of a much needed collar. They use Yun Express?? Where are these coming from China? Save a ton of time and frustration by buying from the competition with a proven product. 08/17 Back again adding to my review. Still no collar or explanation. 45 with no use. Customer service and call centers outside of the US are unacceptable. Again "Buyer Beware"; go with the proven competition. Not sure where to turn at this point. I'll probably need to bite the bullet and purchase another set from another company.