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Reliable Heating & Air Reviews 

293
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 252 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and courteous technicians who arrive promptly and complete routine maintenance efficiently, ensuring all systems run smoothly. People also appreciate the thorough inspections and clear, helpful explanations provided regarding their heating and cooling equipment options. However, some customers also noted communication issues, answering service delays, and missed appointments that required rescheduling their visits. Some reviewers were dissatisfied with unexpected equipment problems, installation errors, and very costly long-term leasing contracts. A few consumers also mentioned experiencing persistent water leaks shortly after repairs were completed.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting that technicians are... See more

Service

Users describe positive interactions with service, highlighting that technicians arrive promptly, work... See more

Customer service

People report ambiguous experiences with customer service, as many consumers praise helpful staff who answer... See more

Product

Reviewers mention ambiguous feedback about product performance, noting issues such as broken compressors,... See more

Price

Clients share ambiguous opinions on price, with some reviewers finding certain options fair and affordable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The two main installers, Dan and Thomas were very professional. They tagged team my whole house repiping after experiencing three leaks in a fairly new home. It was not what I was expecting and ver... See more

Rated 5 out of 5 stars

this is the second home i have had reliable come in and change out all the hvac equipment to the newest and most efficient. all this done under their lease program which is unbelievably affordable and... See more

Rated 5 out of 5 stars

I have been with Reliable Heating for years now and it's been the best service ever.They call me to make appointments to come out and service my heating and air conditioner. The service man do what th... See more

Rated 5 out of 5 stars

As always Reliable sends the most courteous and knowledgeable people out when service or maintenance is needed. We’ve used your services for years and are extremely pleased.


Company details

  1. Air Conditioning Repair Service
  2. also in
  3. Air Conditioning Store
  4. Electrician
  5. Furnace Store
  6. Plumber

Written by the company

Since 1978, Reliable Heating & Air services Georgia homeowners with air conditioning and heating repairs, HVAC installation and heating and cooling maintenance. Reliable Heating & Air also provides same day emergency plumbing with over 25 licensed plumbers in Atlanta and electricians.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

293 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(293)

263 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

We have been paying $14.99 a month for…

We have been paying $14.99 a month for a long time to put towards a yearly checkup. No one ever called us to set up an appt. Apparently we were due for a checkup last January. We were told you no longer contact us for an appt. How were we supposed to know that when you always called us?, So why have we been paying you monthly all this time??

October 22, 2026
Rated 5 out of 5 stars

Awesome Experience

From the sales motion to the install Reliable was great! We had to replace our units because of an emergency and the whole service team made a typically painful process a great one. There were some unforeseen bumps along the way (to no ones fault) and the Reliable team was there to handle all the moving parts.

Thanks a million!

October 21, 2026
Rated 5 out of 5 stars

Good honest service

We appreciate the quick scheduling when our system has issues. We find the technician is thorough in reviewing the problem. We like when a simple repair is needed and no one is trying to upsell us to a new system. Good customer service is consistent.

October 21, 2026
Rated 5 out of 5 stars

Reliable’s folks were knowledgeable

Reliable’s folks were knowledgeable, transparent, professional, caring, and personable. They offered good, better and best solutions along with pros and cons for each. They are totally customer focused, the epitome of customer service.

November 2, 2026
Rated 5 out of 5 stars

Scott and Tim went above and beyond…

Scott and Tim went above and beyond with sense of urgency and attentiveness. They were able to coordinate with crews and have an new hot water heater installed with a new dedicated electrical outlet in no time at all. Very impressed.

October 21, 2026

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