Premier Pet Transport Reviews 

2,709
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 1,472 reviews, reviewers overwhelmingly had a great experience with this company and would gladly recommend their reliable transportation services to others. Customers frequently praise the staff for being exceptionally professional, caring, and friendly during the entire pet transport process from start to finish. Consumers often note that their new pets arrive safely, looking healthy, well-groomed, and full of joyful energy after completing the long trip. Some reviewers were happy with the frequent updates and detailed communication provided consistently by the drivers throughout the entire journey. People also appreciated when team members arrived ahead of schedule and managed delivery times efficiently to reunite anxious families quickly.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as exceptionally professional,... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that pets arrive safely and in great... See more

Service

Reviewers mention positive feedback about service, highlighting the safe and comfortable transportation of... See more

Product

Consumers find product to be positive, highlighting that puppies consistently arrive healthy, happy, and well... See more

User experience

Customers report positive experiences with user experience, highlighting an overall smooth and seamless... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nathan notified us that he was running early in his deliveries, and wondered if we'd like to receive our special delivery early. We were very excited when he arrived with our new puppy. He fully expla... See more

Rated 5 out of 5 stars

Drivers Gunner and Chuck F. Did great job delivering our 16 week old great dane she had a long 3 day trip and arrived awake and ready to play full of energy. Drivers answered my text messages quickly... See more

Rated 5 out of 5 stars

Dallas and Tom brought our pup 4 hours early! Very congenial, great service. Highly recommend these guys 100%. They kept us informed every step of the way. Great guys


Company details

  1. Pet Moving Service
  2. Transportation Service

Written by the company

Here at Premier Pet Transport, we put puppy and driver safety first. We are pet transport specialists with over 20 years of experience in commercial, private and ground transportation. We determine the safest method of travel based off a wide range of factors from breed, size, age and location to make sure each puppy has a safe and relaxing trip to meet their new family. We take pride in offering unparalleled customer service.


Contact info

5.0

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 month

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5.0

All reviews

(2,709)

1,385 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Skyler and Dylan were fantastic

Skyler and Dylan were fantastic! On time, courteous, and clearly committed to delivering our pup in top condition. They provided the information we needed to facilitate our next steps with the vet and insurance. They answered any questions we had, and were clearly as happy as we were to receive our new pet. Great support!!

September 3, 2026
Unprompted review
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Rated 5 out of 5 stars

Premier Pet Transport LLC

Our new Pomeranian pup came on time.
Dallas and Tom were great! While one was talking to us and giving us all the information we needed for the new pup, the other one was making sure that the pup was presentable.
A really nice van prepared to pamper the precious cargos that Dallas and Tom were carrying. The upmost care and transport vehicle I have seen.
I was wonderful to do business with you!
Thank you for the safe and secure environment for the precious cargo.

September 3, 2026
Unprompted review
Rated 5 out of 5 stars

Clinton and Austin delivered my furbaby…

Clinton and Austin delivered my furbaby (puppy) safely and a few hours earlier than expected (major plus points). They are reliable, clearly care for the pets they transport, and have their safety as a top priority. I would happily use this service, again, should the need arise. Thumbs up recommended!

September 3, 2026
Unprompted review
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Rated 5 out of 5 stars

Outstanding Pet Transport

The Pet Transport arrived on time and the delivery drivers, Buck and Gunner, took excellent care of my puppy. These gentlemen were very professional and polite, it was a pleasure doing business with them. Thank you!

September 3, 2026
Unprompted review
Rated 5 out of 5 stars

New puppy delivery by Clinton and Austin

We eagerly waited for Chance to arrive at his home - many miles from his puppy mates in Missouri to top puppy in upstate New York. He arrived healthy and ready to play. He arrived a couple hours before his ETA, and that was fine with us. We were updated on progress several times during the long trip. The drivers were friendly and efficient, and clearly had safe puppy delivery their top priority. Chance is filling a void in our home after the passing during the year of our senior springers (16 years old). Thanks to Premier pet transport and Clinton and Austin, that void is filled. Chance is napping at my feet as I type.

September 2, 2026
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Rated 5 out of 5 stars

We had the best team Tom and Dallas

We had the best team Tom and Dallas. We really appreciate it. We got so excited with our new puppy that we didn’t tip you both. We would love to have the opportunity to be able to tip you. Thank you again for a beautiful new family member.

September 2, 2026
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Rated 5 out of 5 stars

Great Experience

AJ and Buck were terrific passing our new family member on to us! Our 3 lb furry baby was clean and smelled good and was ready and raring to go! The whole transfer took about 10 minutes. We signed papers and AJ and Buck were off! We’d recommend them to anyone!

August 19, 2026
Unprompted review
Rated 5 out of 5 stars

David and Ian were great

David and Ian were great! They must do this all the time because they have a Cadillac in a van they drove here. I should have asked if I could look. It was beautiful. And the guys stuck around to give me all the info. But I feel bad that I forgot to give them their tip. Oh! I know! I’ll look at their paperwork!

August 27, 2026
Unprompted review
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Rated 5 out of 5 stars

What a pleasant experience

What a pleasant experience. Buck and Michael delivered our puppy all the way from Missouri to Florida! They were so nice and friendly and took care of our pup so good. Highly recommend this service

August 22, 2026
Unprompted review
Rated 5 out of 5 stars

Skyler and Dalton M

Skyler and Dalton M. were the transporters for my sweet puppy and I had a great experience with them! Communication was great. They let me know that she would be delivered earlier than expected in a timely manner. She was clearly well taken care of during her trip! Most importantly, they handed her to me with care along with all of her documents. Great experience, 10/10!!!

August 20, 2026
Unprompted review

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