pawshake.com Reviews 

Great app. Great services. Great sitters. This app is all I use now.

Pawshake presents itself as a platform connecting pet owners and sitters, but my experience revealed a serious imbalance in how both sides are treated.

Pet sitters must keep their prices competitive while paying commission to the platform. Owners see only the total price and may assume sitters are overcharging, without considering the commission deducted from their earnings.

Another major issue is the one-sided review system. Pet owners can publicly review sitters, but sitters cannot review owners or warn others about unreasonable expectations or inappropriate behaviour.

When disputes arise, Pawshake appears to prioritise owners’ complaints without necessarily requiring evidence or giving sitters a fair opportunity to defend themselves. Even a strong history of positive reviews seems to offer little protection.

A platform that charges commission should provide fair treatment, transparent investigations and equal accountability. Respect should go both ways, and inappropriate behaviour should have consequences regardless of whether it comes from an owner or a sitter.

Unfortunately, my experience suggests that Pawshake has a long way to go in achieving that balance. I would not recommend it to anyone.

My experience with Pawshake has been extremely disappointing, particularly when it comes to their customer support and the way disagreements are handled.

What started as a disagreement regarding an alleged off-platform booking quickly turned into a very unpleasant interaction with a member of their support team.

Rather than dealing with my concerns professionally, I was met with comments that I found insulting and completely inappropriate for someone representing a customer-facing business. This included remarks about having a meltdown, being told to touch grass, and accusations of fraud and dishonest behaviour.

I found the tone and attitude of these interactions incredibly frustrating. I was attempting to explain my position and challenge the allegations being made against me, but the conversation became increasingly personal and confrontational.

The situation eventually escalated to management, where further accusations were made about my intentions and conduct, and my account was permanently deactivated.

What I find particularly disappointing is that a company operating a platform built around trust and professionalism appears to have very little regard for maintaining those same standards when communicating with its own users.

I understand that businesses have policies and procedures, and they are entitled to enforce their terms. However, that does not excuse staff speaking to people in a disrespectful manner, making personal remarks or throwing serious accusations around during a customer service dispute.

My issue is not simply that my account was deactivated. It is how I was treated throughout the process and the complete lack of professionalism I experienced when trying to resolve the matter.

Based on this experience, I would strongly encourage other users to consider how Pawshake handles disputes, because my experience with its support team was genuinely appalling.

Reliable service. Easy to book and pay

Listened to what we said about the care of our pet

An absolute joke of a platform that completely misses the mark on how gig-economy pet care should actually function. If you are an experienced, hard-working sitter trying to join, expect to be completely stonewalled by their ridiculous, opaque vetting process. They hide behind arbitrary criteria that make zero sense, locking out qualified people while letting genuine talent slip through the cracks just because you do not fit their rigid, cookie-cutter mold.

Once you try to navigate their system, it only gets worse. The app interface is a clunky, frustrating mess that constantly lags and feels like it was coded a decade ago. Good luck trying to get any help from their customer support team, either—it is practically non-existent, leaving you completely ghosted if you run into actual account issues.

Their rules are entirely out of touch with reality, treating independent workers like disposable numbers instead of valued partners. Total waste of time and energy. Do yourself a massive favor and skip this platform entirely; look into literally any other service that actually respects the people doing the heavy lifting.

Everthing Pasha was looked after , lady smashing 💯 would use again.

I received a fabulous response through Pawshake and am so happy with Mel who cared for my cat at really short notice.

Brilliant. Found someone at last minute. Simple to use.

This was our first time using Pawshake. Our booked pet sitter cancelled at the last minute. Pawshake were amazing and kept in touch daily supporting us whilst we found another pet sitter. Amazing customer service. Will definately book our future pet sitters through Pawshake, highly recommend the service.

Big ups to Shona who had Theo for us. He had a blast staying with her and her dog. Shona went above and beyond what was expected l would definitely use her again. While Theo was happy to see us again he certainly missed his new found friend when he came back to us. Thanks so much Shona and Pawshake

I was really pleased to know that Kylie was visiting my cat Nikolai while I was away. She sent me videos showing her activities with him. These included giving him treats, playing with him and gently patting him while he was going to sleep. All in all Kylie showed enthusiasm and expertise in her interaction with Nikolai.

Jessica was a great sitter. Will use her again.

Pooja was so loving to my dog Yogi. I am so grateful because this was my first time leaving my dog in anyone's care. She bonded so well with him and I will always look to her in future for my boarding requirements. Thank you Pooja.

It was a great experience using Pawshake! Will
Definitely use again.

Time for a swap
We had a much better response and engagement rate from users of this company than the alternative we usually use. I don't know why I hesitated so much before swapping platforms !

booked a sitter through pawshake for my dog and she sent photos daily, was easy to set up

Thank you to Pawshake for making a way for our pet to be taken care of in an inhome service rather than a cold concrete floor at a dog kennel.
Great service & insurance of safety as well.

After a 5 star track record as a sitter, and a wonderful relationship with my customers and the platform, I found myself deactivated. Pawshake clearly flagged the word “Tikkie”, which I understand. But, what Pawshake does not seem to care about, is that it was the CUSTOMER who wrote this message, not me as a sitter. The customer booked the wrong service, and suggested they pay the difference in Tikkie. We did NOT agree to this. And one can see, that the booking was remade, with the correct service, and confirmed through the platform, and received a 5 star review. It was at this point we were deactivated. The slightly funny thing is, to me, the messages were in Italian, so, I assume there was not even the time or care to translate and understand the situation, before deactivating a loyal sitter’s account. The worst part for me is the complete silence from “customer support” in this matter- as soon as I replied to their accusation of avoiding the platform fee (let me say it again- the booking went through the platform, and since it was corrected to dog boarding instead of doggy daycare, they got an even bigger chunk thanks to my insistence that the customer rebook it…) as soon as I pointed this out, I never heard from them again. I’m not even sure if that’s allowed. I’m extremely disappointed. It’s been over a month, where the income I depend on has been taken from me. I have always played by the rules- this is wrong and people should be aware.

Great app, easy to choose pet sitters and read and leave reviews. Daily updates of how my pets are doing a flexibility in the amount and type of care they receive. Totally felt safe leaving my cats, dog and chickens with our pet sitters. Great app and much more affordable than paying for pet hotels!!