PuppySpot Reviews 

7,500
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,411 reviews, online reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff and the professional guidance provided throughout the entire adoption process, ensuring a smooth and reassuring journey. People consistently note that the delivery service is exceptionally prompt and well-coordinated, while consumers love receiving healthy, happy, and active and playful puppies. However, some people mentioned experiencing frustrating communication gaps and unexpected schedule changes when trying to coordinate delivery dates or contact customer support teams. Consumers also noted that representatives occasionally lacked responsiveness or clarity, making it difficult to get timely answers regarding important concerns.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a wide range of differing experiences. Many... See more

Staff

Reviewers highlight positive aspects of staff, describing the team as professional, patient, and supportive... See more

Delivery service

Clients share positive opinions on delivery service, highlighting punctual and well-coordinated drop-offs.... See more

Service

People report positive experiences with service, praising the professional, supportive, and seamless process... See more

Customer service

Customers had positive experiences with customer service, noting that representatives were professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great communication. Helpful people. Couldn’t be more please with my puppy. Delivery was on time with pleasant helpful attendants. My pup was as described and a joy to own. He is a healthy, beautiful,... See more

Company replied

Rated 5 out of 5 stars

I got THE BEST DOG EVER from PuppySpot! 🥰🐾❤️ I am completely in love with my Pomeranian puppy! She is absolutely perfect and has brought so much joy and happiness into my life. 🥹💕 My experien... See more

Company replied

Rated 5 out of 5 stars

We couldn’t be more pleased with our experience with Puppyspot! We appreciated the very quick response to any and all emails and the breeder must have loved our puppy ! We purchased a mini goldendood... See more

Company replied

Rated 5 out of 5 stars

We were apprehensive about purchasing a puppy online because of all of the greeders and puppy mills out there, but Puppyspot changed all that. Our puppy concierge, Jordan, was amazing. He answer... See more

Company replied


Company details

  1. #5 of 6 best companies in Pet Adoption Service
  2. #27 of 71 best companies in Pet Store

Written by the company

At PuppySpot, we help loving families find their perfect puppy by connecting them directly with the nation’s most responsible, vetted breeders. As the leading puppy placement service in America, we combine expertise, care, and transparency to make the experience seamless and humane from start to finish. Our team of caring experts works closely with certified breeders to ensure every puppy is healthy, well-socialized, and ready to bring joy to their new home. Because we believe everyone deserves the unconditional love of the perfect puppy.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

8K reviews

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4.5

All reviews

(7,500)

1,332 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Happy but unhappy

I was happy with the process and my new pup whose name was Peter but is now Nic. He is great. However I do have to say that the amount of money that I spent on him alone , and the fact that puppy spot tried effortlessly to get me to spend more money on items , services, etc was a bit overwhelming and bothered me because of how many phone calls and emails were sent and made to me for that particular reason. Other than that I was very happy with the way things went. Thanks for our brief encounter and for Nic.

August 30, 2026
Rated 5 out of 5 stars

Drivers took great care of my new…

Drivers took great care of my new puppy. Friendly and courteous.

September 5, 2026
PuppySpot logo

Reply from PuppySpot

We are so happy to hear that our drivers took such great care of your new puppy. Thank you for your kind words; we truly appreciate it.

Rated 5 out of 5 stars

Great communication and very nice…

Great communication and very nice gentleman which delivered Royn (Sorbet). Royn arrived clean and groomed. Very energetic and took to his kennel without complaining. I couldnt be happier with my little cockapoo Royn. Totally in love. Thank you

September 4, 2026
Unprompted review
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Reply from PuppySpot

We're absolutely delighted to hear how happy you are with your new cockapoo! It's wonderful that the delivery went smoothly and that your pup arrived clean, groomed, and full of energy. We're so glad you're totally in love!

Rated 5 out of 5 stars

Delivery guys were great

Delivery guys were great. Maxie was in great condition and smelled great. Clean operation

September 5, 2026
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Reply from PuppySpot

We're so happy to hear that the delivery experience was great and that Maxie arrived in wonderful condition, smelling fresh. Thank you for recognizing our clean operation!

Rated 5 out of 5 stars

Wonderful experience!

Our experience with PuppySpot was excellent from start to finish. I had so many questions, and Tony was very thoughtful and patient in answering all of them. Once we decided on a puppy, the communication from PuppySpot was timely and very helpful. Our puppy is absolutely perfect and we are so happy with him!

August 7, 2026
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Reply from PuppySpot

We're so happy to hear that your experience with us was excellent from start to finish! It's wonderful that our team was thoughtful and patient in answering all your questions. We're thrilled that communication was timely and helpful, and that your new puppy is absolutely perfect!

Rated 5 out of 5 stars

healthy puppies

healthy puppies, great delivery

September 4, 2026
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Reply from PuppySpot

We are so happy to hear that our puppies arrived healthy and that our delivery service met your expectations. We appreciate your kind words!

Rated 5 out of 5 stars

Very Helpful and Supportive

Answered all my questions and were there every step of the way in my getting a new puppy. I definitely recommend them!

September 5, 2026
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Reply from PuppySpot

We're so happy to hear that we were able to answer all your questions and support you every step of the way in getting your new puppy! Thank you for your recommendation.

Rated 5 out of 5 stars

It has been a pleasant experience…

It has been a pleasant experience working with all staff members of Puppyspot. My friend and I bought a puppy each and they are now buddies. Heather and Niko are troopers.
The delivery of Heather was on time. Heather was dropped off by Skylar, who was very friendly. If I decide to get another puppy it would be from Puppyspot!

September 5, 2026
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Reply from PuppySpot

We're so happy to hear about your pleasant experience with our team! It's wonderful that your two new puppies are now buddies. We're also glad to know the delivery was on time and handled by a friendly driver. Thank you for your kind words and we look forward to assisting you again in the future!

Rated 5 out of 5 stars

All was great

All was great

September 5, 2026
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Reply from PuppySpot

hank you for sharing your feedback! We’re so happy to hear that you had a great experience. We’re here if you ever need anything in the future and truly appreciate you choosing PuppySpot!

Rated 5 out of 5 stars

Great communication and service

Great communication and service ! Happy healthy dog delivered

September 5, 2026
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Reply from PuppySpot

We're so glad to hear that you had a positive experience with our service and communication. It makes us happy to know your new dog is healthy and that you're pleased!

Rated 5 out of 5 stars

Top Notch Service and Quality of Puppies

This was my first time using a puppy service and I couldn't be happier! I brought home two brothers from the breeder: Kathy and Jhettlyn who have been w/PuppySpot for 19 years and breeding for almost 30 years. My two MalShi puppies are so SMART and well BEHAVED! They are astute when it comes to discipline. Kudos to the breeders for doing such a fine job! It was love at first sight and they have bonded so well with my 12 y/o Maltese. Already potty trained on mats too! Thank you to the staff and delivery of Max and Theo from Missouri to Texas today. Everyone was so courteous and right on time w/the promised dates!

September 4, 2026
Unprompted review
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Reply from PuppySpot

We are so happy to hear about your wonderful experience bringing home Max and Theo! It's fantastic that they've bonded so well with your Maltese and are already showing how smart and well-behaved they are. We're thrilled that the breeders and our staff provided such a positive experience for you.

Rated 4 out of 5 stars

Requested

I was told puppy would be transported without other puppies. He was transported with others. I would have flown if id known.
Delivery personnel were spectacular
Puppy arrived with ears full of debris and infected.
Otherwise puppy very calm and settling well.

September 4, 2026
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Reply from PuppySpot

Thank you for sharing your feedback and for highlighting the positive experience you had with our delivery team. We understand your concerns regarding the transportation arrangements and your puppy’s condition upon arrival. We appreciate the opportunity to connect with you and learn more about your experience. We’re here if you need any additional support as your puppy settles into their new home.

Rated 4 out of 5 stars

They were great on letting me know when…

They were great on letting me know when my girl was on her way. The have stayed in touch with me through e mail. Over all puppyspot did a fantastic job.

September 4, 2026
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Reply from PuppySpot

We're so happy to hear that you were kept informed about your puppy's journey and that our team stayed in touch with you. It's wonderful to know that you had such a fantastic experience overall!

Rated 5 out of 5 stars

Thank you for bringing us our newest family member

Titus and Devin got us our puppy on time and she was super happy when she came off the van! You can tell they take a lot of pride in taking care of the puppies. Thank you so much!!!

September 4, 2026
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Reply from PuppySpot

We're so happy to hear that your puppy arrived safely and was happy! It's wonderful to know that our team took great care of her. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

Our experience with PuppySpot was…

Our experience with PuppySpot was great! The delivery was very nice! The fellow was so nice! However I was shocked at how tiny Bella is! Tiny, but seems very smart!
We love our new puppy, Bella!
Thank you for the great experience!
Kay in Minnesota

September 4, 2026
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Reply from PuppySpot

We are so delighted to hear that you had a great experience with us and that Bella has settled in so well! We wish you both many years of happiness together.

Rated 3 out of 5 stars

Great experience

I have no problem with puppy spot. This was my 3rd puppy I got from them . Everything went great and now we have our precious baby.

September 3, 2026
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Reply from PuppySpot

Thank you for sharing your feedback and for choosing PuppySpot for your third puppy! We’re so happy to hear that everything went well and that you’re now enjoying time with your precious new addition. We appreciate the chance to connect with you and are thrilled to welcome your newest member to the PuppySpot family. We’re here if you ever need anything!

Rated 5 out of 5 stars

Everything about PuppySpot is top notch!!!

Everything about PuppySpot is top notch. They make sure breeders maintain high standards of care with animals health, care, treatment and love.
The delivery by Premier Pet Transport was exceptional!!!
My puppy was not in any stress after a trip from Indiana to Colorado. She was clean, happy and smelled really good 😊

September 4, 2026
PuppySpot logo

Reply from PuppySpot

We're so happy to hear that everything about your experience was top-notch! It's wonderful to know that our breeders maintain high standards and that your puppy's delivery was exceptional. We're especially glad your puppy arrived clean, happy, and stress-free!

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