Paul Davis Restoration Reviews 

During the initial visits, Paul Davis appears to be helpful and caring, but please don’t let this fool you. They hire sub contractors that do not make sure the work is done professionally. A supervisor rarely visits the property site to ensure the work is being completed correctly. When someone is contacted about jobs that were messily completed, they are labeled as “difficult.” I know this because one of their contractors told me that they get a lot of complaints about jobs, and the customers are then referred to as “difficult.” They will damage your home while repairing it. I had to have my floors replaced, which was almost 30k, after Paul Davis finished working inside of my house. While they are working inside of your home, they place their tools on countertops and in sink bowls, which scratch the surfaces. They become upset when you mention the issues. The work in your driveway and on the lawn and leave their messes. The left spots in my driveway that i had just paid thousands to replace. The very day that I noticed the huge spots/stains, I sent them photos and asked what the residue was, and I got no response, but someone did attempt to pressure wash the stains, but the stains/spots would not come up. The stains are still in my driveway. They simply said we have pressure washed the driveway, and we are not going to keep going back and forth about the driveway. The paint job on my walls, trim, and baseboards is TERRIBLE. I will have to pay someone to at least paint the trim correctly because it’s peeling and it looks like areas were not painted. I have photos of how my kitchen cabinets initially looked until I pointed out issues, but pointing out issues gets you labeled as “difficult.” The worst part of all to me was when Paul Davis’s unpacking crew returned my furniture and personal items to the house after my house was ready for me to move back in. Well, they told me they only have one day to unpack all of the boxes and put everything back in drawers, closets, cabinets, etc because they’re booked all of the following week. They didn’t get to my house until after lunch time because they called to tell me they’re going eat lunch before they arrive, which was fine, but by 7 pm, they were burnt out from moving heavy all wood furniture and heavy boxes. So, they left tons of boxes unpacked, and rooms were left in a mess. I found linen in the closet with shoes, toys in my master bedroom drawers, electronics in closets, with the shoes, etc. I worked 2 months to sort through things. Now, I’m noticing that things are missing, and again I’m being labeled as “ difficult.” I wish there was a place for me to upload photos. You’d see that I’m not exaggerating! My experience has been extremely hurtful! Also, my living room buffet was returned w/o the legs. I didn’t notice until after they had left. The manager initially told me they’d pay to replace my 100% solid wood. He said, “Now make sure you get what’s compatible to yours. I can’t recall the exact words, but when I sent him the cost of mine with at least 5 to 7 buffets similar to mine, he firmly told me I’d have to talk to the manager because they can have the legs made. They’re not paying for a buffet because have the kegs mage would be more cost effective for them. The legs were ordered from Amazon, and they paid a furniture repairman to put them on. Also, my brand new European oak floors were badly scratched when my furniture was moved back in. I can tell where the repairs were done, but the repair guy was awesome. He did his best. But, now tge floors are lifting where the repairs were made. I’m sure I’ll have to use my extra boxes to repair the floor, and I only have 3 boxes of wood left. I bought the extra boxes to have in the far future for “just in case.” If you can avoid these issue, why have to deal with what I’ve gone through. I’d like to save you the trouble. It’s extremely stressful even months later.

The mitigation team did an outstanding 5 star job. They initiated communication and returned all my calls and kept me informed. Thanks Sarah and Pierre!

Paul Davis Restoration is the only intervener in my condo leak misfortune that actually helps me with pleasure. Mr. Patrick Girard is fantastic. He answers all my text messages and calls right away, even on statutory holidays, evenings and weekends. He went above and beyond by communicating directly with my contractor - whose attitude is far from pleasant - on my behalf. He resolves the issues I encounter with efficiency and positivity. I highly recommend.

They did a pack out of all my belonging after a major water leak from the apartment above us. When they returned my items several of them were broken/damaged and they refused to reimburse me for ALL the items they damaged. I also had the experience of them trying to cancel on me when returning my stuff because they did not have the help. They hired day laborers who stole my stuff. I would not even give them one star.

Did not replace flood light they broke off of house ,Also pool light has nnever worked after they started working on the pool cage The pool was solid green had to clea all the debri out myself, and use a lot chemicals to get it back to normal,

We used Paul Davis to help restoration after a house fire. They were countless issues throughout the process, delays and incompetence. Biggest issue at this point is they never finished some of the job and are not responding even at the corporate level to our concerns about warrantied work. Have talked to corporate four times in the past year trying to get issues resolved. Local Paul Davis offices have gone out of business leaving us stranded with no one to reach out to. Would not recommend at all.

This company was hired to clean smoke damage after a fire. Charged thousands of dollars, spent 4 hours on the job and left soot smeared everywhere. Not hundreds but thousands of dollars and the soot is smeared, chemicals and cleaners still all over the walls and ceiling. Shame on this company and they workers. Pictures are posted on Google review

One of the worst experience I ever had. This company took zero responsibility for their own work.

Prompt, courteous, knowledgeable & excellent communication

Paul Davis was contracted by my insurance company to assess damage in my condo. Matt showed up promptly. He was both professional and personable. He explained everything he was doing. He submitted the documents to my insurer the same day. Matt at Paul Davis was a breath of fresh air in an otherwise frustrating ordeal.

Paul Davis and company rescued my home from water and termite damage. The company had to demolish most all the interior of my home and restore it. They did a beautiful job and everyone who worked on the demo/restoration was friendly, helpful and professional. I am very happy with my "new" home! I can't thank them enough for my beautiful new home.

I hired Paul Davis Restoration to install a garage door on my property after some storm damage. A year after the installation, the door stopped operating. Assuming that it was due to the garage door opener I had another company check the garage door opener for basic troubleshooting.

To my surprise, the 2nd company identified several issues with the installation of the door which resulted in the door not closing and seizing resulting in damage to my garage door opener. All of the identified issues required extensive repairs in addition to a brand-new garage door opener.

I was provided an inspection report and photos of the parts of the garage door that were installed incorrectly.

One of the main issues was that the door was too large for the door opening. But rather than order a new door or a new panel for the top of the door (as is standard practice), Paul Davis Restoration cut a notch in the top of the door which is improper and resulted in structural concerns which are detailed in the inspection report.

The inspection report also details other issues such as missing outside lift brackets at the top and bottom of the door and cables that were run around the track to the pulley. In short, the improper installation caused the door to seize and break the gear and sprockets on the garage door opener. All of which prevented the door from closing.

Paul Davis Restoration also didn't replace the emergency key release which is standard practice in a garage door installation. This is a safety concern, because in the event that the door seized while it was closed and I had been in the garage, there would’ve been no way for me to leave the garage without the door being cut through. I don’t have a direct entrance to my home from inside of the garage.

I attempted to address this with them and even reached out to the PA Attorney General Office. This resulted in a few communications from one of their representatives Brian Maggs, claiming that they stand by their work and they would do something to resolve the issue.

In the end their smug ass attorney Jeffrey Harper responds refusing to accept responsibility and claiming that they processed a refund 2 years ago which is a lie. They sent a one page print out showing a refund of my deductible which conveniently never made it to my bank account.

As a professional that has a license built on integrity, I clearly wouldn't request a refund for money that I had already received.

Overall, don't use this company. It took them 3 days to install a standard garage door. The people that they sent could barely speak English and they cut corners. They did a shitty job and they clearly enjoy stealing from hardworking people. And rather than do the right thing they chose to give me their ass to kiss versus offering a fair settlement which would’ve been my out of pocket cost to repair a door that they installed improperly.

Luckily I'm not hard up for the money. It's not worth the legal fees to pursue.

We experienced a water issue. The company fixed the issue but when it came to repairs after the fact they completely botched the job. Our floors are losing all the grout and are creaky underfoot. They’ve never rectified their poor workmanship problem!

I had my floors replaced due to an emergency situation back in October and the workers were in such a hurry to get done and a lot of issues. The seal did not hold and a hole in a plank and under my kitchen sink one plank is not even attached. I’m so disappointed in the workers!

Our experience with Paul Davis has been terrible. The first contact who worked with our insurance agency to approve the work was fantastic, and every other person we have come into contact with was truly awful.

The representative managing our work lied to us regarding when the mitigation work would start, leading us to sleep on the floor for over 2 weeks as we removed the furniture from our home in preparation. The subcontractor who performed the prep work confirmed this to me. Multiple people who were not seemingly affiliated with any company (no shirts with a company name, no company van, etc.) were in and out of the home with no communication to us. Workers who were authorized to be at our home would leave random people at our house with no warning or discussion, and when our PaulDavis represenative was contacted with our concerns, it took hours to receive a response while a stranger was in our home. We called the national hotline looking for help and they could not provide any answers and did nothing to remedy the situation.

Once the work was finalized, the billing process was a nightmare. It was unclear to us the total amount due, and after paying what was the only formally provided amount, a third invoice for an additional hundreds of dollars was requested. We were very communicative with Paul Davis about our concerns and stated we would not pay this invoice without clarity of where it stemmed from. While working this third invoice out with Paul Davis and our insurance, and after a month of no contact from Paul Davis, we were sent a notice of intent to lien our home.

The intent to lien was never mentioned to us in the process of solving the invoice discrepancy. We paid the invoice to make this nightmare end and avoid an unwarranted lien but remain appalled and disgusted at Paul Davis' business practices. We strongly do not recommend them for any work.

The nightmare began in December 2024, even after I gave them grace and they offered no compensation... a 2.5 week- 3 week job THEY SAID had me relocated for 8 months (all costs out of my own pocket), but they could care less. The lack of communication was outstanding as they had 4 different contractors in my home, but failed to notify me of any changes. I actually had to reach out to one of the contractors only to be told he had been laid off a month prior. They did such poor work that it required them to keep coming back to my home. They misplaced my key for the entire project and failed to place a lock box on my door as they told me they would do. The owner swore he would get it fixed and we would talk about the final balance, yet he avoided all attempts at contact. I never signed the final paperwork but they want to take me to court. They used all my materials and then had to rip it all out due to their incompetence. They damaged things in my home and I had to have a friend, who is licensed, come fix some of their work. Their customer service is horrible and I recommend anyone that sees them coming, RUN quickly to a better and more professional company before they take all your money and take you to court.

Paul Davis Restoration completely destroyed our trust. What was supposed to be an 8-week project dragged on for 8 months due to their incompetence. They sent unlicensed contractors who damaged our $3,000 leather sofa and loveseat beyond repair. Even worse, they allowed an unlicensed contractor's son to perform electrical work in our home - a serious safety hazard that required complete rework by a licensed professional.

Ok
This company was recommended by Bill Hanna adjuster for Liberty Mutual. I was a bit confused by my house fire but my dog survived and I was out at the time so I just wanted to be able to get back in my house.
I asked Bill if I should stay there and got no affirmative or negative, just inquiries.

I stayed there that night and the next three days but left because of breathing difficulty’s.
I called Liberty Mutual and got a room through a company called MyKey. Bad room but I picked it so my bad.
By that time Paul Davis was on the seen. My first impression was the politeness and proper manners. So youthful and exuberant. That’s the good part. God bless em.
They kinda went through motions, none of which seemed to mitigate the toxicity or even the smell. Things remained soiled even after cleaning. Then they started coming late, leaving early and lunch was off sight miles away sometimes.
Then the lead female who was about the only one there that probably worked before because she gave orders and worked herself and answered my question got moved out and we were left with nobody for days. I’m still in the hotel then. Going often to the site which was vacant for days at a time. Machines running not venting anywhere. My fridge was left unplugged and all the food rotted. So eating out became a necessity. They broke so many things in their cleanup. I kept asking to see the project manager that I met 1 time and he was very arrogant unlike his subordinates. I find out later he was fired so I can see the mismanagement or lack of management. One day like the day they came, they were gone. I think we were down to 2 workers from first day 5. Almost all different doing dishes and sweeping floors and I imagine some smoke odor removal.
They had a truck near the end that we loaded stuff in to get rid of. I left instructions to take pictures of everything going. Well they had rugs professionally cleaned ( their words) that were meant to discard and discarded still I don’t even know what neither do they because there were no pictures of them being loaded. No list adhered to. Just a whoops moment ….by them in essence.
I get a message from Liberty Mutual that Paul Davis of NH billed them 33 thousand dollars and Bill Hanna paid it, Paul Davis excepted it. The check went to somewhere in Florida. I was never asked about the mitigation. Bill Hanna never investigated the property. The invoices were never seen by me. I was told by Hanna that it’s none of my business. My policy, my house, my fire. But not my business. When I asked Nathan of Paul Davis what the heck was going on he seemed taken aback. I asked him what he actually thought it was worth he said the amount that was paid. I kinda lost hearing after that because it’s a den of thieves.

I was never told it was still toxic and got a rash on my hand that lasted until my painters sanded woodwork , walls and washed them with industrial strength solution. The rash went away 3 days after they finished the prep. Liberty Mutual refused the 22 thousand painter price for 7 rooms painting and doing Paul Davis mitigating over. The whole thing got messed up with Paul Davis co

The work they did was horrible, couldn’t get anyone to answer the phone at their office, when they did communicate, it was all lies.
The owner of the franchise, Chris Stamm, made veiled threats.

This company is not reliable. They’re not trustworthy and the two guys that I was dealing with they are liars do not hire this company or Recommend it . you will regret it.