Melantha K. Paige

I hired Paul Davis Restoration to install a garage door on my property after some storm damage. A year after the installation, the door stopped operating. Assuming that it was due to the garage door opener I had another company check the garage door opener for basic troubleshooting.

To my surprise, the 2nd company identified several issues with the installation of the door which resulted in the door not closing and seizing resulting in damage to my garage door opener. All of the identified issues required extensive repairs in addition to a brand-new garage door opener.

I was provided an inspection report and photos of the parts of the garage door that were installed incorrectly.

One of the main issues was that the door was too large for the door opening. But rather than order a new door or a new panel for the top of the door (as is standard practice), Paul Davis Restoration cut a notch in the top of the door which is improper and resulted in structural concerns which are detailed in the inspection report.

The inspection report also details other issues such as missing outside lift brackets at the top and bottom of the door and cables that were run around the track to the pulley. In short, the improper installation caused the door to seize and break the gear and sprockets on the garage door opener. All of which prevented the door from closing.

Paul Davis Restoration also didn't replace the emergency key release which is standard practice in a garage door installation. This is a safety concern, because in the event that the door seized while it was closed and I had been in the garage, there would’ve been no way for me to leave the garage without the door being cut through. I don’t have a direct entrance to my home from inside of the garage.

I attempted to address this with them and even reached out to the PA Attorney General Office. This resulted in a few communications from one of their representatives Brian Maggs, claiming that they stand by their work and they would do something to resolve the issue.

In the end their smug ass attorney Jeffrey Harper responds refusing to accept responsibility and claiming that they processed a refund 2 years ago which is a lie. They sent a one page print out showing a refund of my deductible which conveniently never made it to my bank account.

As a professional that has a license built on integrity, I clearly wouldn't request a refund for money that I had already received.

Overall, don't use this company. It took them 3 days to install a standard garage door. The people that they sent could barely speak English and they cut corners. They did a shitty job and they clearly enjoy stealing from hardworking people. And rather than do the right thing they chose to give me their ass to kiss versus offering a fair settlement which would’ve been my out of pocket cost to repair a door that they installed improperly.

Luckily I'm not hard up for the money. It's not worth the legal fees to pursue.

I am pleased to add to the list of customers who are dissatisfied with this insurance company. My recent experience with them has been dreadful. I encountered a situation in which a tree fell on my house during a storm. Because they are opting to categorize it as wind damage, I am required to pay a significantly higher deductible (over $2,000). The tree expert that they sent to my home states that it was not due to wind, but they refuse to heed his opinion. The claims adjuster, Jordan Thomas, and his manager, Jared Matthiesen, were of no assistance. The claims adjuster never replied to emails or voicemails. The manager merely upheld the company's stance to prevent the insurance company from having to pay a larger share of the costs. I spent the majority of my time pursuing the claims adjuster for answers regarding my claim. They then closed my claim without as much as an email or a letter. They claimed that they paid two vendors for work done on my house and for tree removal services, but neither vendor has received payment. I will definitely be switching to another insurance company.