Our experience with Paul Davis has been a true nightmare.
Our experience with Paul Davis has been terrible. The first contact who worked with our insurance agency to approve the work was fantastic, and every other person we have come into contact with was truly awful.
The representative managing our work lied to us regarding when the mitigation work would start, leading us to sleep on the floor for over 2 weeks as we removed the furniture from our home in preparation. The subcontractor who performed the prep work confirmed this to me. Multiple people who were not seemingly affiliated with any company (no shirts with a company name, no company van, etc.) were in and out of the home with no communication to us. Workers who were authorized to be at our home would leave random people at our house with no warning or discussion, and when our PaulDavis represenative was contacted with our concerns, it took hours to receive a response while a stranger was in our home. We called the national hotline looking for help and they could not provide any answers and did nothing to remedy the situation.
Once the work was finalized, the billing process was a nightmare. It was unclear to us the total amount due, and after paying what was the only formally provided amount, a third invoice for an additional hundreds of dollars was requested. We were very communicative with Paul Davis about our concerns and stated we would not pay this invoice without clarity of where it stemmed from. While working this third invoice out with Paul Davis and our insurance, and after a month of no contact from Paul Davis, we were sent a notice of intent to lien our home.
The intent to lien was never mentioned to us in the process of solving the invoice discrepancy. We paid the invoice to make this nightmare end and avoid an unwarranted lien but remain appalled and disgusted at Paul Davis' business practices. We strongly do not recommend them for any work.