I very much wanted an arm chair, I kept having a look to see if it was still available, however what was stopping me was not the delivery charge of 9.95 euros but the bulky item charge, of almost 100 euros. I emailed them about it, they were swift to get back explaining it was to help with the shipping from Germany to,Spain. I emailed a reply telling them I had recently received items from USA, Lithuania, etc, large items including a dinning table, but I was not given a bulky item charge. Carriage of course but an extra 100 for a bulky item no! Needless to say I will not be buying that lovely arm chair.

I am so disappointed. I found my favorite furniture, a Meridienne, on sale. I quickly bought it, delivery came as promised. When the delivery men opened the package it was a hole in the fabric of the Meridienne, due to bad packaging, not delivery’s fault. They took it back with them and then the problem started. I thought I was going to get a new delivery. Instead they put my money back to my account and told me to buy a new sofa for full price, 400 euros more, even though I repeatedly said that I do want the Meridienne I had paid for. I am so sad. I have a second home in France and my French isn’t good enough for arguing with Loberon service team. So I didn’t get my Meridienne.

I love everything I receive. The two art pieces are fabulous and unique. Keep up the good work!

Frankly very disappointed! A loyal customer for some years I did not expect this: gross overcharging for delivery "by 2 people who will carry your furniture into the room of your choice". Didn't happen. We had to carry them in ourselves. The items then turned out to be damaged. Was awarded a refund for the delivery and the damage, the 2nd sum was promptly retracted. Asked for 2 new drawers instead of having to transport a large, heavy table back and forth: NO. We judge a company not by how it acts when all goes well, but how it tries to resolve issues. E-mails so abrupt and full of errors that simply repeat themselves but do not answer your questions are rude. No will to really offer a FAIR and practical solution.

Their selection of home accessories are just my style. I never see comparable items in shops around Lyon. I also really like their seasonal items.

I ordered a kitchen island in December 2024, I knew the item would only arrive early March 2025 and I was fine with that. But March arrived and not a single email from customer service to inform me about the delay in the delivery, I had to call. Delivery was pushed to May and then to August and those delays were announced by email. When the item is ready for delivery...I am on a business trip. So during the trip I had to call the shipping company and ask them to wait 2 weeks. I lot of hassle since March, and Loberon gave first a 15€ discount and then a 10€ discount. 25€ for 5 months delay. The quality of the item is gorgeous, I am in love with it, but customer service lacks quality, understanding, friendliness. I would still recommend Loberon.

I ordered a pair of lamps, I received one lamp and a table instead. The customer service made me return the table to the post office, carrying it by myself, and would not send me my lamp until they received the table they sended me by mistake. One month later they received the table, August 21, and I get an email that they are giving me my money back for the lamp. I have not received the money, nor the lamp. I need the lamp i paid for and expected a month and a half ago.
Help
Commander BDE-9076383
Client 3305673
I write here because there is no other customer service that works! I have tried it all!

Camille
It is the 3rd Time you say so.. review please the order number. The credit Card was charged and you did send me a mistaken article. Please give me my money back or my lamp.
This is the worst customer service.
The cc you refer is when you tried to charge it twice and I canceled the payment!
I should have kept the item you send me instead of my lamp! It was a night stand!
Really you dont even review the order number!
BDE-9109202 ON 20/07/2025 FULLY PAID
And the one cancelled BDE-9109202 that were armoires! But seeing the service provided, I did cancelled it. Customer service is to help customers!

Very easy webshop to navigate, prompt service and delivery. Extremely good quality merchandise.

I ordered an armchair a month ago. On Tuesday they said they would deliver between 10am and 12pm so I took time off work to be at home. They say they attempted to deliver later. When I tried to get in contact with loberon.fr customer services it took three emails and three phone calls to arrange a redelivery. Today instead of delivering my armchair, they delivered a huge chest of drawers and refuse to take it away today. I have sent multiple emails with no response and when I called the service like the man hung up on me. I am still waiting on a refund from this company and am left with a huge cabinet that there is no room for in my apartment

Arrived on time, as promised. Product perfect.
Thank you LOBERON

Appalling service from French Loberon
No delivery for 2 months
Customer services are hopeless
DO NOT BUY FROM LOBERON
In fact the service is so bad we have now cancelled the order after Loberon told us today it “forgot “ to place our €950 order in the van at Germany for delivery. So we have to wait yet another 3 weeks. We have been calling customer services practically daily for the last 2 -3 weeks trying to find out why our order is so delayed. The service is TERRIBLE. Customer services don’t know what is going on and nor do they care. I have found just as nice a product at LEROY MERLIN and it will be delivered in 7 days for half the price. Loberon deserves to go out of business.

Awful customer service. Ordered a sofa four times because they said they couldn’t take payment each time despite money in the account and card working fine. They don’t take payments at the point of purchase and wait days. I rang up to pay over the phone and they don’t say the payment has gone through at the time of purchase then email you days later. Can’t even be bothered to call you up or reply to emails. Piss poor.

I ordered two items. After the money was debited from my account, I received an email to say the items had been returned to Loberon, with no explanation. My money has not yet been reimbursed. When I called to ask what was going on, the woman said there was a problem with the delivery and that I had to reorder the products. She offered no solution for what is their problem. She put the phone down on me, and refused to pass me to a more senior member of the team. I'm very disappointed as I have previously bought some large items from them, but not sure I would want to ever use them again.

Trying to get a projected date for delivery was difficult; the table was not in stock; I experienced poor customer contact, no or only AI responses to emails, but no end of emails asking me to rate them - for basically nothing. Once I could track the table - information I repeatedly asked for with no response for a long time - the situation improved 100%. I have to go out of town and was trying to make sure it got here, or I could change the delivery date if it couldn't. I received a day's notice of its arrival, and it arrived around 10:30 AM, so I didn't have to wait the entire day, and it made it here a whole day before I leave for the airport. The table is pretty, exactly as shown in online photos. I put it together with a screwdriver and the Allen wrench. I am pleased with it.

We ordered 1 Auvent 22th february, was told to be delivered very soon. It was delivered 1 moth later.
Now we try to return it, have called and sent mails, no replay.
Do not order from Loberon, at all.

The order was delivered promptly and on time. It was well wrapped, and I am delighted with it!