Westwing France Reviews 

You will hate your life for ordering with them

They asked me to have a French number to deliver my parcels

They cannot deliver if I don’t have a French number. And mind you, they delivery across Europe.

Are people nuts nowadays?

Order placed in early July 2026: an armchair I ordered was never delivered. Instead, they sent me a package containing an item I never ordered. Reported on July 5th, with photos as proof.

Nearly 2 months later, still no solution. Customer service just copy-pastes the same hollow message with every follow-up ("we've forwarded this to the relevant department", "we'll get back to you soon") without ever actually resolving anything.

The worst part: they refuse to refund the item that was never delivered until I return the package they sent me by mistake : a bulky package I can't transport myself in my car, and for which their customer service has been unable to offer any pickup solution. In other words: it's their mistake, but I'm the one being held hostage.

I'm now having to send them a formal notice just to get a refund for an item they never delivered. Catastrophic customer experience, wasting an enormous amount of time over a problem that isn't even my fault.

Pity, because I still have decorating to do and liked their items, but they've lost a customer over this. Avoid.

Possibly the worst shopping experience I have had. Customer support has no idea what’s going on with their own company! They couldn’t tell me when my item was going to be shipped because of a “new order system” and then having it shipped without them even knowing it, why it was delayed and didn’t even know it had been delivered when the item arrived. After all this waiting the item was not at all what I wanted. Free returns was offered, but when I reached out to follow up about why I had not been notified about a pick up, customer support had no idea that a call tag had been ordered and I was instructed to take it to a drop off point because it wasn’t “bulky or heavy enough” despite the fact that it was an enormous area rug

After it was picked up and I followed up to see when I would receive a refund they scheduled another pick up and then couldn’t confirm that it was returned until they confirmed that it had been returned because I sent them snapshots of the return pick up! You can’t make this up!

It’s now been over two weeks for them to process the refund and only today after weeks of back-and-forth, I am notified that they’re going to credit my credit card for the return with an email saying they can’t wait till I shop with them again!?

Sept 1 UPDATE: it’s now been 12 days since I was told I would receive a refund and to date no credit has been applied to my credit card. How is this company in business????

There are lots of places to buy furniture and rugs. Don’t shop with Westwing!

Lovely lamp, fast delivery, great packaging. Everything was fine.

WORST AFTER-SALE CUSTOMER EXPERIENCE EVER.
I bought a couch that needed to be delivered on a certain date. Date got pushed over by them, and I asked to cancel the order and get reimbursed. I have written 4 emails and they still owe me CHF 3'749.- They are GHOSTING me and I want my money back NOW.

Placed an order on 02.06.2026 for a pizza oven to be delivered to an address in France. It has been at month and still no delivery .Despite many requests for status of order there has not been a satisfactory response. Order form states it has been sent, so we are unable to cancel order. DPD has no item although they did sent a tracking No.Very disappointed in the lack of service finding this item.

My experience with Westwing has been incredibly frustrating.

I experienced multiple delivery failures, with parcels being returned to the sender before even reaching the destination country—not once, but twice, including a replacement shipment that was supposed to resolve the issue.

What should have been a simple online purchase turned into weeks of emails, investigations, delays, and having to constantly chase customer service for updates. Even the replacement order was incomplete, and despite all the inconvenience, no meaningful compensation or goodwill gesture was ever offered.

The most disappointing aspect was not only the logistics, but the lack of an effective resolution. After all the time spent investigating the first failed delivery, exactly the same problem occurred again with the replacement shipment.

As a customer, I expect an online retailer to be able to deliver the products it sells or, at the very least, resolve issues promptly when something goes wrong. Unfortunately, that was not my experience.

Based on the service I received, I cannot recommend Westwing and I will not be purchasing from them again.

Commande done ✔️ nearly 2 months ago - nothing received - emailed them twice - 3 phone calls - DPD has not received the colis ! Apparently all orders made in May 2026 are lost ! I am waiting for a refund asap - order 3290579

I am disappointed with Westwing's handling of my order and the complete lack of meaningful communication regarding unresolved issues.

On 3 June 2026, I ordered two Rowico Home Livermore bar stools from Westwing. At the time of purchase, the stated delivery timeframe was 4–9 business days.

I received no shipping confirmation, dispatch notification, or tracking information for the bar stools. Instead, on 12 June 2026, I received a large box containing an ecoBirdy table that I had not ordered. The shipping label identified Westwing as the sender. I immediately contacted customer service by email and provided photographs of the box, the incorrectly delivered item, and the shipping label. On 13 June 2026, I was informed that the matter had been forwarded to the logistics department.

More than a week has now passed without any update. No one from Westwing has contacted me regarding the collection of the incorrectly delivered item, nor have I been provided with any information as to how or when this will be resolved. I should not be expected to store a large item that was delivered as a result of Westwing's fulfillment error.

The situation became more concerning when, on 14 June 2026, I received an email stating that the bar stools had been delivered on 13 June 2026. This is not correct. The bar stools have not been delivered.

On 15 June 2026, I contacted Westwing again to report both the missing bar stools and the unresolved issue of the incorrectly delivered ecoBirdy table. The only response received was an automated message indicating that a reply could take up to 72 hours. That timeframe has now elapsed, and I have still received no substantive response.

As matters currently stand:
• The product ordered has not been delivered.
• Westwing has incorrectly marked the order as delivered.
• An item not ordered remains in my possession due to Westwing's failure to arrange collection.
• There has been no substantive communication regarding either the missing order or the delivery error.

This level of service falls far below reasonable expectation.

While the furnitures are beautiful, the chance that you get them in your home in a reasonable time is close to zero.

My order was placed in March, for a delivery end of May… which I have not seen yet. Customer service is not proactive: I had to chase them several times just to have an explanation about the delay and a target date for delivery. Date announced was 5th June, then between 15th - 31st July.

The customer service blamed the supplier… But I don’t care: my contract is not with the supplier but with Westing. A really disappointing experience and a lesson in what you should not do to run a shop.

Last, but not least: I have cancelled my order, but apparently refunding is also a problem. I received an email mentioning that they would refund only part of my order (representing less than 10% of my order). I assumed this is an error… To be continued.

Update as of 17th June: contrary to what is written in the response of Westwing, I received a refund only for 249 EUR out of 5 366,95 EUR. I reached out to the customer service for an answer.

They never shipped out one of my orders and ghosted me when I requested when it will be sent out. It's been 6 weeks.

I would give Zero Stars of it would be possible. Some years ago we were very pleased about the Service.
Now it is only terrible and absolut disappointing. We ordered a lot of stuff, paid thousands of Euros , but delivery was incomplete. 10 telephon calls later - everytime another consultant - and weeks later we are still on the same Point, cannot use our expensive furniture and Nobody cares. We Never would recommend Westwing again and Never would Order anything again.

Really disappointed. I ordered a lounge chair a month ago. The tracking number relating to my order does not work. I sent multiple emails - no response. Absolutely terrible service. I have been told over the phone that the delivery would take place last week and I am still waiting with no updates whatsoever.

I had a very positive experience. The prices are very competitive compared to other websites offering similar products, which makes it a great place to shop for good deals.

What I really appreciate is how they present their items in real-life settings. It helps you clearly imagine how the products will look and fit in your own home, making the whole shopping experience much more realistic and enjoyable.

Overall, a great combination of good pricing and thoughtful presentation.

I ordered 4 dining room chairs (2x2) which after reconsideration I wanted to cancel. Since it was too late to cancel I got advised to just refuse the order at delivery, which I did.
I received a refund for the 1st package within a week but I am still to receive the refund for the 2nd package (same order, same delivery). I have been complaining but I don't get any feedback as to why and when I'll be refunded.
Bottom line, bad customer service.

DONT BUY FROM THIS WEBSITE. We ordered a marble table with 1 month delivery. Upon delivery the item was damaged. It took Westwing 3 weeks to pick up the item. It then took another month to deliver a replacement. When we received the 2nd marble table this was also damaged. We spent many days trying to get in contact with them but we still have not heard when we will get our refund and pick up the damaged item. We are not gonna try a 3rd time and we are never gonna buy from this awful website again!

I would like to write in english !So far very clear and efficient. However I shall have enough experience for complete evaluation after the delivery.Iwould suggest it might be better to make the survey ,accordingly.

I am very disappointed with how Westwing handled the delivery of my furniture order. I purchased a sofa bed at the end of November, with an estimated delivery at the end of February. After waiting patiently for three full months, I received a call on the day of delivery informing me that the delivery driver had an accident and that the item could not be delivered. I am still not sure whether this call came from Westwing or the delivery company, as nothing was clearly communicated.

What is even more frustrating is that I had to take the initiative to contact Westwing’s customer service myself. Only then was I informed that I had two options: either reorder the item and wait another three months, or request a refund. Waiting another three months was simply unreasonable, so I opted for a reimbursement.

Although I did receive the refund for the product, the delivery fees were not refunded, which is unacceptable considering that the item never arrived. On top of that, Westwing did not offer any commercial gesture—no voucher, no partial compensation—despite the significant inconvenience and wasted time. As a long‑time customer, I expected better treatment, or at the very least, a token gesture acknowledging the inconvenience caused.

Overall, this experience has left me extremely dissatisfied, and it has made me reconsider ordering larger items from Westwing in the future.

Amazing Furniture Store Quality versus Price unbeatable great quality furniture extremely well designed

Absolutely terrible service.

We ordered a mango tree dinning table. However, Westwing is refusing to deliver the furniture. We keep asking them for an update but they keep ignoring. They tell us a delivery agency will contact us but we have never heard from them. We will tell them to contact us via email but they refuse to take ownership and speak to the agency about delivery. We are beyond frustrated. I refer to Raafa Braham in the Weststing service team. No delivery in over a month