Failure to deliver ite
Placed an order on 02.06.2026 for a pizza oven to be delivered to an address in France. It has been at month and still no delivery .Despite many requests for status of order there has not been a satisfactory response. Order form states it has been sent, so we are unable to cancel order. DPD has no item although they did sent a tracking No.Very disappointed in the lack of service finding this item.
Reply from Westwing France
Hello Anne,
We are deeply sorry for this frustrating experience and the delay in delivering your pizza oven. Having a tracking number generated without any actual movement from the carrier is completely unacceptable, and we understand your disappointment.
Since your order is marked as sent in our system, we are currently investigating this directly with DPD to locate the parcel or confirm its status immediately.
Your feedback has been escalated. As you already have an open ticket with us, a representative will review your file and contact you directly as soon as we have an update from the carrier to ensure a proper resolution.
Sincerely,
The Westwing Team