I bought a vanity with delivery time 10-20 days, but it took me three months, over a dozen emails and at least half a dozen calls to get it.
I never received clear information about the delay or its cause, and how to solve it. Most of the time I didn't receive an answer to my emails at all.
I thought I was scammed with how little and vague they responded and mentioned numerous times that my home renovation was continuously delayed and cost a lot of money. eventually after lots and lots of emails and pressure, they agreed to give me back a staggering €50, for the €1500 vanity that cost me 2 months and hundreds of euros in delay.

I am absolutely in love with their gorgeous products, so I'm bummed to say it's not worth it.

Most of the items I have ordered have been very high quality (outdoor furniture). One item, however, the 'vetrina nouvellesse' appeared lovely online, but was poorly made of cheap pine, does not close well and painted by a six year old to appear 'shabby chic,' however the outcome only achieved shabby. Customer service seems to be an app and shipping times per the website should be multiplied by three. I ordered from the company multiple times and can't say I won't ever again, but it's doubtful.

DO NOT TRUST LOBERON — AVOID AT ALL COSTS.

This is, without question, the worst customer experience I have ever had with a company.

LOBERON’s business practices and customer service are absolutely appalling. Their responses are fundamentally incoherent and contradictory, their representatives are rude, they have hung up the phone on us, and there appears to be zero genuine interest in taking accountability or reaching a fair and reasonable resolution when something goes wrong.

We purchased an expensive piece of furniture that LOBERON’s own delivery partner was repeatedly unable to deliver. When we finally received it through an alternative delivery arrangement, it arrived severely damaged and completely unusable. Instead of taking responsibility, LOBERON has subjected us to an exhausting cycle of deflection, contradictory explanations, and refusal to properly resolve the situation.

Even their CEO’s advertised service promise for escalated complaints to be handled more “personally” is, in our experience, meaningless. The email address provided simply routes you back to the same general customer service operation, where nobody seems empowered—or willing—to actually solve the problem.

After our experience, I simply do not trust this company. We have repeatedly been told things that were later contradicted or denied, leaving us feeling completely misled and cheated as customers.

Beautiful website, and some lovely pieces in theory, but the service, accountability, and integrity behind them simply do not match. It is a tremendous disservice to what could otherwise be a beautiful brand. Unfortunately, when anything goes wrong, our experience has been that LOBERON becomes an absolutely terrible company to deal with.

Avoid LOBERON at all costs. I would never purchase from them again—and I strongly suggest you don’t either.

I can’t believe that ratings for this company. We’ve spent a lot of money with them and the only stuff that seems to be delivered is the small packages. Anything larger than a side table or tables lamps - forget it!!! I’ve been waiting on a bed since April, a sofa since May, both of which we get told is either in transit or about to be handed over to JP home for delivery to us in a matter of days - but weeks/months later - still no sign. And then when you chase it up they say it will be available soon! So sounds like our order went somewhere else. I was told August for a rug and then it changed to December (so we cancelled it). Their customer service are not at all interested in solving the issues. They just lie to you. If I could find the bed and sofa elsewhere - I would cancel but two rooms have been designed and decorated around these two items. It’s so frustrating and the WORST experience we’ve had with any company. In fact writing this review may just cause me
More issues but I really am at my wits end with Loberon. So be warned.

We had a great experience with their customer service. We ran into a small issue with a stuffed animal, and the team resolved it quick and without any hassle by sending a replacement.

They offer products on their website then 2 weeks later an email comes that the product isn’t available. This has happened to me 2, possibly 3 times. It’s very frustrating and sneaky. They put a product on sale and say it’s available and then 2 weeks later come an email stating it isn’t available…I have had some good experiences but this is just too frustrating to not point out as it continues to happen.

We have been given the run around by this company, rude calls, phone not answered, phone hung up, a month of chasing for an order that didnt arrive and was never sent. Asking for the hoja de reclamaciones and the company do not provide this. 🤯🤯🤯
In reply to your response. Your staff have laughed during phone calls, hung up and not answered the phone. Check your call logs as they are recorded. The legal requirement to provide the "hoja de reclamaciones" has been ignored as this matter needs to be addressed formerñy. Your information is confused and your staff not knowledgeable. I simply ask for a refund for the items not sent - this has been going on for a month.

Very poor quality customer service!!
A chair broke after 3 days. I send lots of emails for solutions. I ordered a new chair, which arrived, now I am getting a bill for not having returned a broken chair. They want to come and pick it up; I have to stay home and it costs a company to come by pick up. What a waste.
Customer service keeps saying they're sorry but will leave the bill open until the broken chair is returned.
3 months of endless emailing the company. Love the products but will not order again
Referentie #GeVo1001462192] [Referentie #GeVo1001462662] [Referentie #GeVo1001464164]
update July 30th; received a payment reminder, but have heard nothing from the transport company.
Asking us to contact customer surface while they seem to be the problem..

I purchased a floor lamp as my first order from Loberon.

While the lamp looks nice, it's far less premium than the price suggested and feels surprisingly poor quality for a lamp at this price point. I feel it was overpriced.

What disappointed me most is that I sent detailed feedback directly to Loberon and never received a response. However, I have continued to receive automated emails asking me to leave a review.

I wanted to love the brand but the quality of items make me unlikely to order again.

Unbelievably poor customer service and product quality. Got delivered two (2) broken tables, and a table I didn't order. Had to return all three. Till this date, 3,5 months later, I still haven't received the correct table but what I did receive, was a fine for an "outstanding payment" on a table that was never delivered.

Unbelievable customer experience, I would expect somewhat of a compensation for this experience but instead I received a fine..

Great service and even better products...

Alles bestens, High Quality Products! We are very happy! We recommend to all of our friends and family!

Everything regarding quick delivery and assorment was excellent.
Only, the curtains ( Drapes) that I picked up, were not so clear depicted in the pictures, the structure of the garment is very different from what you get to see in the pictures.
I wish pictures could show better the details.

I ordered a sculpture for my Garden, it is very Sweet and of high quality .

Be warned of the reviews. I waited 5 months for my item (said 1-2 weeks when I ordered it!) And it finally arrived damaged. I shipped it back and still havent received a refund though its been an additional 5 weeks. Customer service keeps punting me around from one team to another with no one taking accountability. Keep your money!

High quality, gorgeous furnishings!

Well wrapped goods with some value were proposed at the door. Thanks for calling and not letting the package in the doorway.

Took over a week to get a response and despite going through the steps to put my card into the site (and it was accepted) it directed me to pay by cheque (lol). Then they emailed 10 days later to say they don’t take card payments. Total joke, avoid! Customer service is not serious at all!

⭐ 1/5 – The worst experience I’ve ever had
I purchased a kitchen counter from Loberon, and it arrived severely broken—far beyond what could reasonably be explained by transport damage alone. The condition clearly points to poor materials and/or inadequate packaging.
For three months, I have been trying to get Loberon to arrange a pickup of the damaged counter. Despite repeated contact, nothing has been done. No pickup, no solution, no accountability.
Meanwhile, my money is still blocked, and I’m unable to proceed with furnishing my home because the broken, bulky item is still occupying the space. This situation has completely stalled my renovation and caused ongoing stress and inconvenience.
Considering the high prices Loberon charges, the quality of the materials is unacceptable. Even worse is the shockingly unprofessional customer service—slow, ineffective, and dismissive.
This experience has been frustrating from start to finish. I would strongly caution others before ordering large or essential items from Loberon.