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LOBERON Reviews 

4,314
•
TrustScore 4.5 out of 5

4.6

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Company details

  1. Decoration and Interior Design Store
  2. also in
  3. Furniture Store
  4. Garden Furniture Shop
  5. Living Room Furniture Store

About LOBERON

Written by the company

LOBERON – Stilvolles Wohnen mit Charme und Charakter

LOBERON steht für ein Wohnerlebnis, das Individualität, Qualität und stilvolles Design auf besondere Weise vereint. Seit der Gründung im Jahr 2012 begeistert LOBERON mit außergewöhnlichen Möbeln, liebevoll gestalteten Wohnaccessoires und einer klaren Vision: das Zuhause zu einem Ort der Geborgenheit, Schönheit und Inspiration zu machen. LOBERON bietet Kundinnen und Kunden in Österreich Zugang zu einem einzigartigen Sortiment, das zum Verweilen, Gestalten und Träumen einlädt.

Der LOBERON-Stil verbindet klassische Eleganz mit natürlichen Materialien, handwerklicher Verarbeitung und dem besonderen Gespür für Atmosphäre. Unsere Kollektionen sind inspiriert vom französischen Landhausstil, vom rustikalen Industrial Design und von zeitlos schönen Formen. Ob Massivholzmöbel mit Patina, weiche Wohntextilien aus Leinen oder detailverliebte Deko – jedes Produkt strahlt Wärme aus und erzählt eine Geschichte.

Wir legen großen Wert auf Qualität und Nachhaltigkeit. Viele unserer Möbelstücke werden aus recycelten Materialien gefertigt oder in kleinen Manufakturen produziert. Diese bewusste Auswahl sorgt nicht nur für eine lange Lebensdauer, sondern auch für eine besondere Authentizität. Unsere Produkte sind mehr als Einrichtungsgegenstände – sie sind Ausdruck eines Lebensstils, der Wert auf Ästhetik, Behaglichkeit und Persönlichkeit legt.

Mit LOBERON schaffen unsere Kundinnen und Kunden Wohnräume, die nicht austauschbar sind, sondern Charakter zeigen. Unser Onlineangebot richtet sich an alle, die das Besondere suchen und ihr Zuhause mit Gefühl und Sinn für Stil einrichten möchten. LOBERON ist dabei weit mehr als ein Shop – es ist eine Inspirationsquelle für Menschen, die sich mit schönen Dingen umgeben und ihren Wohnraum bewusst gestalten.


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4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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Replied to 74% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(4,314)

2,510 reviews in the last 12 months

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Rated 1 out of 5 stars

Rude and chaotic customer service

Very poor customer service. I ordered two pieces of furniture and my card was charged for them. Several weeks later I wrote to them to ask when my items would be delivered and they told me my order had been cancelled, though I was never informed of this and no refund was provided. I had to write several emails to get a refund. I never got an explanation or apology. Rude and chaotic. (Order number BDE-10367364).

October 26, 2026
Unprompted review
LOBERON logo

Reply from LOBERON

Dear Customer,
Thank you very much for taking the time to leave a review.

We apologize for the inconvenience caused by this issue.

Please give us the opportunity to clarify the situation and find a solution.

Feel free to send us an email or contact our customer service team, and please provide us with your customer information.

Warm regards from Nuremberg,
Your LOBERON Team

Rated 4 out of 5 stars

Often excellent products

Usually excellent products....sometimes the "finish" is not perfect. For the price it is good quality, often great design and fills a need for nice, well made furniture at a fair price.
Delivery is a bit chaotic and service, though friendly is often not very efficient!
I have nevertheless been very glad that Loberon exists, especially as Austrian antiques, unlike in France, are not very elegant, and do not "lift" my home!!

October 8, 2026
Rated 1 out of 5 stars

DO NOT TRUST LOBERON

DO NOT TRUST LOBERON — AVOID AT ALL COSTS.

This is, without question, the worst customer experience I have ever had with a company.

LOBERON’s business practices and customer service are absolutely appalling. Their responses are fundamentally incoherent and contradictory, their representatives are rude, they have hung up the phone on us, and there appears to be zero genuine interest in taking accountability or reaching a fair and reasonable resolution when something goes wrong.

We purchased an expensive piece of furniture that LOBERON’s own delivery partner was repeatedly unable to deliver. When we finally received it through an alternative delivery arrangement, it arrived severely damaged and completely unusable. Instead of taking responsibility, LOBERON has subjected us to an exhausting cycle of deflection, contradictory explanations, and refusal to properly resolve the situation.

Even their CEO’s advertised service promise for escalated complaints to be handled more “personally” is, in our experience, meaningless. The email address provided simply routes you back to the same general customer service operation, where nobody seems empowered—or willing—to actually solve the problem.

After our experience, I simply do not trust this company. We have repeatedly been told things that were later contradicted or denied, leaving us feeling completely misled and cheated as customers.

Beautiful website, and some lovely pieces in theory, but the service, accountability, and integrity behind them simply do not match. It is a tremendous disservice to what could otherwise be a beautiful brand. Unfortunately, when anything goes wrong, our experience has been that LOBERON becomes an absolutely terrible company to deal with.

Avoid LOBERON at all costs. I would never purchase from them again—and I strongly suggest you don’t either.

September 8, 2026
Unprompted review
LOBERON logo

Reply from LOBERON

Dear Customer,

Thank you very much for taking the time to leave a review.

We apologize for the inconvenience caused by this matter.
Please give us the opportunity to clarify the situation and find a solution.
Feel free to send us an email or contact our customer service team
and please provide us with your customer information.

Warm regards from Nuremberg,

Your LOBERON Team

Rated 1 out of 5 stars

Awful experience

Unfortunately my experience with this company has not been very pleasant. The first delivery was awful & one large shrank was broken , the other survived. The beautiful bed on line was a totally different colour in real light . So 2 items went back . Then I had to wait a further 2 weeks for a refund & replacement. Not very professional & customer service is awful.

July 27, 2026
Rated 2 out of 5 stars

Long awaiting delivery time and hard…

Long awaiting delivery time and hard contact with the Customer Service. Still very nice design of the products offer. However quality not always in line with price value.

September 8, 2025
LOBERON logo

Reply from LOBERON

Dear Ms. Wilk,

Thank you for taking the time to write a review.

We are very sorry that you had cause for complaint and would like to apologize for this. Unfortunately, as a retailer, we are fundamentally dependent on deliveries from our suppliers and can therefore only pass on the delivery dates communicated to us to you.

We would be delighted if you would reconsider your review after receiving the goods.

Warm regards from Nuremberg,
Your LOBERON team

Rated 1 out of 5 stars

Still waiting on delivery although…

Still waiting on delivery although delivery company has had our goods. So can’t rate as still no product. If doesn’t arrive by Monday will need to cancel. As we leave the delivery address

August 7, 2025
Rated 1 out of 5 stars

Delays in delivery, non responsiveness, broken mirror (not)delivered)

I waited 3 weeks to get at least partial feedback where is my order, in the meantime I have sent several reminders via email, no one came back to me. After additional call lady on hotline finally managed, that the packet was proceeded to delivery. Delivery was rubbish, the Austrian Post delivery guy just did not show up and said that I was not at home when he tried to deliver. I had to go to Post office to pick this up on my own, but 1 from 3 packages was broken, so I right away returned this back. I will never ever purchase anything on Loberon, this is very unprofessional seller, the customer support is incredibly poor and they are just not willing to help. I do not recommend this shop to anyone.

February 17, 2023
Unprompted review
LOBERON logo

Reply from LOBERON

Dear Customer,

Thank you for your feedback.
We very much regret your dissatisfaction with our customer service.

Please send us a personal message and we will find a good solution together.

If you can reply via Trustpilot to send us your contact details, we can contact you to solve the problem for you as quickly as possible.

Sincerely

Your LOBERON Team

Rated 3 out of 5 stars

It was delivered broken sadly

It was delivered broken sadly. I called the customer service and they were really kind to offer me the refund or replacement, but I have to carry this very big package to the post myself as you don't have any pick-up delivery in Austria.

May 25, 2022
Unprompted review
LOBERON logo

Reply from LOBERON

Dear Jacob,

thank you very much for your review!

LOBERON does not want you to have to complain about your order. We apologise for this!
Unfortunately, we do not yet offer collection with Post.AT and ask for your understanding.

Yours sincerely,
Your LOBERON Team.

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