LifeFone's daily phone call wellness check service saved my Mom's life. She got an infection and became weak/delirious, and as a result she was stuck on the floor for 10 hours -- she didn't fall so th... See more
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We haven't used the service yet other than my father accidentally setting it off. Unfortunately it was at a funeral mass and my phone was in the car. I was first on the list. My other 4 siblings didn... See more
Company replied
My mother had a LifeFone bracelet 4years ago, which the staff helped save her life. My mother recently tried the new bracelet VIP flex and was happy it was a simple push button - but we unfortunately... See more
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Mom has the "At-Home & On-the-Go" pendant. She fell in a parking lot yesterday and needed help. LifeFone was unable to get in touch with me. They immediately called Mom's 2nd and 3rd emergency conta... See more
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Company details
- #14 of 33 best companies in Medical Equipment Supplier
Written by the company
Since 1976, LifeFone has helped people live their lives safely, confidently and independently. As a leading provider of Medical Alert Systems, LifeFone is recommended by healthcare providers throughout North America. These providers include: hospitals, area agencies on aging, home health care providers, social workers and geriatric care managers. LifeFone is an integral part of their overall care program. LifeFone has also earned an A+ rating from the Better Business Bureau. LifeFone's equipment protects you at home and on-the-go, available with optional fall detection. 24/7 help for medical, fire or burglary. Our services give individuals instant access to caring, compassionate help 24 hours a day, every day of the year. Subscribers can directly contact our specially trained Emergency Care Specialists with the simple push of a button. And LifeFone helps to maintain their Subscribers’ independence and overall quality of life by ensuring early intervention in emergency situations.
Written by the company
Consumer Friendly Policies
Our Policies Apply To All LifeFone Services
Cancel at any time and pay only for the time you’ve used - No Activation Fees - No Equipment Fees - 30-Day Money Back Guarantee - Lifetime Subscriber Price Guarantee - Lifetime Subscriber Equipment Guarantee - Unlimited Emergency Contact Notifications
Contact info
16 Yellowstone Ave, 10607, White Plains, United States
- 1-800-882-2280
- info@lifefone.com
- lifefone.com
4.6
Excellent
995 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We have had a couple of false alarms
We have had a couple of false alarms, but LifeFone has been great.
June 1, 2026
Reply from LifeFone
Thank you for reviewing LifeFone. We are pleased that you find the service to be great. Our customer service team is available to assist if you have any questions! Best, The LifeFone Team
Too many false alarms with no fall…
Too many false alarms with no fall detected.
April 15, 2026
Unprompted review
Reply from LifeFone
Thank you for sharing your feedback. We understand how frustrating unexpected alerts can be and appreciate you bringing this to our attention.
Fall detection technology is designed to be sensitive so it can respond quickly when needed, but certain movements can sometimes trigger an alert. That said, we’d really like the opportunity to review your system with you and make sure everything is working as it should. In some cases, adjustments or a quick equipment check can help improve your experience.
Please feel free to reach out to our customer care team so we can assist you directly—we’re here to help and want to make sure your system is providing the support you expect. Best, The LifeFone Team
LifeFone to the Rescue
My 89-year-old dad took a nosedive off his patio and broke his neck. Who knows how long he would have laid in the grass with the sprinklers running on him if he didn't have his LifeFone pendant. We're forever grateful. He sure took a lickin', but he's kept on tickin' and enjoying life to the fullest. :) Thank you, LifeFone!!
August 10, 2025
Reply from LifeFone
Thank you for sharing this with us. We’re so sorry your dad experienced such a serious fall, but we’re very glad he was able to get help when he needed it. Stories like yours remind us why reliable emergency support is so important. It’s wonderful to hear that he’s continuing to recover and enjoy life, and we’re grateful your family chose LifeFone to be there when it mattered. We wish him continued strength and good health. - The LifeFone Team
New User
I appreciate this service due to my advanced age.
Service was needed after a fall injuring my knee.
Communication device attached to my wrist.
RFS
February 17, 2026
Reply from LifeFone
Thank you for sharing your experience. We’re grateful you had LifeFone when you needed assistance and that help was available during a difficult moment. It means a great deal to us to support your safety and independence. We truly appreciate your trust in our service. - The LifeFone Team
Have not had occasion to use but take…
Have not had occasion to use but take comfort in knowing I have it.
February 17, 2026
Reply from LifeFone
Thank you for taking the time to share your thoughts. Peace of mind is one of the things that we strive to provide to our subscribers. We encourage you to test the system each month and call us if you have any questions or concerns whatsoever. You are a valued part of the LifeFone family. - The LifeFone Team
LifeFone Malfunction
Customer service and kindly and efficiently solving my problem
Lynn at tech support was incredibly helpful.
February 17, 2026
Reply from LifeFone
Thank you for taking the time to share your experience. We’re so glad Lynn was able to assist you and provide the support you needed. We’ll be sure to pass along your kind words — they’ll mean a lot. We truly appreciate your trust in LifeFone. - The LifeFone Team
Great customer service
Great customer service. Reminders to test equipment. Decent pricing.
February 10, 2026
Reply from LifeFone
Thank you so much for taking the time to provide feedback. Providing great customer service for our subscribers is something we strive for each and every day. We appreciate your continued support! The LifeFone Team
Training on turning off daily alarms
I had been triggering alerts because I was not turning off the daily alarms correctly. The staff was very patient and thorough when they walked me through how to do it step by step. Haven't had a problem since.
January 29, 2026
Reply from LifeFone
Thank you for taking the time to share this. We’re so glad our team was able to guide you through everything in a clear and supportive way. It’s important to us that you feel comfortable and confident using your system, and we’re happy to hear things have been running smoothly since. We truly appreciate your trust in LifeFone. - Best, The LifeFone Team
We haven't used the service yet other…
We haven't used the service yet other than my father accidentally setting it off. Unfortunately it was at a funeral mass and my phone was in the car. I was first on the list. My other 4 siblings didn't recognize the number, so that wasn't good. An ambulance came.... At least we now know it works. My father received two calls on his phone from an unknown number. Who actually answers unknown numbers? Not me.
I think we will now be prepared if it happens again.
December 15, 2025
Reply from LifeFone
Thank you for taking the time to share this experience. Situations like that can certainly catch families off guard, and we’re glad the system responded as designed when it was activated.
For your father’s specific system, our Response Center may place calls from the following numbers after an alert:
1-877-330-3665
1-877-206-9141
1-801-781-6173
We encourage customers to call in to activate and test their unit at which point our team provides these numbers and encourages saving them in phones and sharing them with all emergency contacts. We appreciate your feedback and are glad your family feels more prepared going forward.
Truly never alone
I have been using the At-Home & On-the-Go, VIPx® for 8 months. I just turned 59 and I use it for epilepsy. I am very pleased with the customer service and the device. I wear the device as a necklace (very comfortable) anytime I am at home. Most nights I sleep with the necklace on, it's that comfortable. I use the clip (in my purse) when I leave the house. The peace of mind and the independence is well worth the monthly cost.
December 4, 2025
Unprompted review
Reply from LifeFone
Thank you for your thoughtful review. It means so much to hear that LifeFone has helped you feel more confident and independent in your everyday life. Your kind words about the device and the peace of mind you’ve found with LifeFone are truly appreciated. Best, The LifeFone Team
LifeFone provided more information…
LifeFone provided more information online than competitors. No hard sell.
September 7, 2025
Reply from LifeFone
Thank you for taking the time to comment about LifeFone and your experience. We're so happy our representative provided the information you needed. It's important to us that we provide the information that helps you make a decision that is right for you! Thank you again! The LifeFone Team
Saved my Mom's life!
LifeFone's daily phone call wellness check service saved my Mom's life. She got an infection and became weak/delirious, and as a result she was stuck on the floor for 10 hours -- she didn't fall so the fall sensor didn't go off and the delirium caused her to not push the help button. After not answering the daily wellness check call, LifeFone called us and then sent EMS. My mother lives alone, so otherwise she would have been stuck on the floor for days and died. I'm so glad we paid the extra $19/mo for these daily wellness check calls -- it's a bargain.
October 24, 2025
Reply from LifeFone
Thank you for sharing this powerful story. We’re deeply grateful that your mother is doing better and that LifeFone’s Daily Wellness Check service was able to make such a difference. Situations like this truly highlight why these features exist—to ensure no one is ever left without help when they need it most. Your trust means a great deal to us, and we’re honored to play a role in your mother’s safety and care. The LifeFone Team
LifeFone was very valuable to our…
LifeFone was very valuable to our family for our mom. We did not live in the same county as our mom. She wore it faithfully. She also felt secure knowing help was available if needed. It works great because she accidentally pressed it a couple of times and a response was immediate.
We would definitely recommend LifeFone.
October 13, 2025
Reply from LifeFone
Thank you for sharing your experience with LifeFone. One of the many benefits of our medical alert system is the personal profile where subscribers can let us know who to contact in the event of an emergency from doctors and hospitals to family, friends and neighbors. This is especially helpful for those family members like yourselves who don't live in the area. We're so pleased that you would recommend us and wish you the very best! Thank you, The LifeFone Team
Reliable life saving device
We purchased this device for our aging mother. She has used it several times both intentionally and accidentally. They have responded quickly every time. I trust this device completely.
October 13, 2025
Reply from LifeFone
Thank you for sharing your experience! We’re so glad to know that LifeFone has provided reliable protection and reassurance for your mother. Quick, dependable responses are what we strive for every time! We truly appreciate your trust in LifeFone. The LifeFone Team
your response time is immediate and…
your response time is immediate and your staff is very friendly and easy to work with.
September 23, 2025
Reply from LifeFone
Thank you for your kind words! We’re so glad to know that our team has been responsive and easy to work with. Providing immediate assistance with a friendly approach is exactly what we strive for, and it means a lot to hear that reflected in your experience.
Extremely pleased with your service!
I was very pleased to know the extent your company will go to for my safety. My friend kept calling my cell phone for our usual zoom and got no response because I forgot to take the phone with me. She was very upset and called LifeFone (she knew your company because I always raved) to see if there were any calls from me which there were not but the rep offered to have a well check done. When I realized her calls on the phone, I was even more delighted that you were willing to go the extra mile!! Thank you!!
September 23, 2025
Unprompted review
Reply from LifeFone
Thank you for such a thoughtful review! We’re so pleased to hear how reassured you felt knowing our team was ready to step in when your friend reached out with concern. Going the extra mile for our subscribers’ safety is always our priority, and it’s wonderful to know that both you and those who care about you can count on LifeFone. We truly appreciate your kind words and your trust in us!
Better than Life alert
I like being able to communicate with lifePhone Representatives through my lanyard. Also the fact that it has a fall alert response. I recommend this to everybody I meet. I started with Life alert and your company is by far the best!
September 12, 2025
Reply from LifeFone
Thank you so much for your kind review! We’re delighted to know that LifeFone has been a great fit for you and that you feel confident recommending us to others. Your trust and support mean a great deal to us, and we’re truly grateful you’re part of the LifeFone family.
Follow Up Review
I previously posted a LifeFone review on Google as well as here. I recently placed my LO in assisted living so LifeFone is no longer necessary. However, I wanted to let people know that we had a great experience with LifeFone and absolutely recommend it. I waited to write this until our equipment return and refund were completed. We had prepaid another year and had to cancel two months into it. After they received our equipment back, they prorated and promptly credited the remaining 10 months back to our payment method. This was a seamless no hassle process. The only issue was, I received the email confirming the cancellation & providing more detailed return instructions after I mailed the equipment. Fortunately, I got a receipt from the post office & insured the equipment as instructed. If I’d asked, they would have provided a prepaid label & deducted the cost from my refund. Anyway, this service worked excellently, we didn’t need Wi-Fi, the GPS tracking made it so they could find my LO even on a train in the middle of the mid-west, and summon medical help to the house quickly. THANK YOU LIFEFONE for helping lower caregiver stress.😊
September 9, 2025
Unprompted review
Reply from LifeFone
Thank you for taking the time to share such a detailed review. We’re so pleased to know that LifeFone provided reliable protection for your loved one and peace of mind for your family. It’s also wonderful to hear that the features like GPS tracking and the medical response helped ease the stress of caregiving.
Thank you again for your kind words and recommendation. It means a lot to us to know LifeFone made a difference for your family. Best, The LifeFone Team
How long should it take to charge the…
How long should it take to charge the battery and thereafter how long should it work ?
August 13, 2025
Reply from LifeFone
Thank you for your question and for being a valued LifeFone customer.
One of our customer service specialists will be in touch directly to review your device and provide clear guidance on charging times and expected battery life. We want to ensure you feel fully confident using your system, and our team is here to help every step of the way.
Good company, good help!
I fortunately have not had an emergency but have had several false alarms. The customer service people are kind and we appreciate their sensitivity!
August 5, 2025
Reply from LifeFone
Thank you for your thoughtful review! We’re glad to hear that our team has been kind and understanding during those accidental activations. It’s important to us that every interaction feels supportive and respectful, whether it’s an emergency or not. We truly appreciate your trust in LifeFone!
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