Bay Alarm Medical Reviews 

I have been with Bay alarm medical for three years now and highly recommend them. Whenever I have needed assistance, they have provided it promptly and remained on the phone with me until help arrived.
Their customer service is exceptional and works quickly to resolve problems. I would like to highlight the experience I had this week with Vivian when I contacted them because my alarm pendant would not charge. She exhausted the things she could do, without success, and told me she would contact the manufacturer to see if there were other approaches that could be tried. It was getting late in the day, but she promised she would get back to me before she left – and she was true to her word.
The bad news was that nothing was going to fix the problem, and the device needed to be replaced. Vivian was very helpful in deciding which device would best meet my needs and arranging to get it to me quickly. Even though it was the end of the day yesterday when we spoke, I received an email today that the device had been shipped! I couldn't ask for better customer service.

Vana was very helpful and especially patient when I had to search for verification information regarding my mother’s Bay Alarm account. She also clearly explained my options regarding the aging buttons used with my mother’s alarm system.

Customer service was very helpful. I will call back once I move mom into our home to change phone & asdress.

I called to arrange the return of a device during the trial period, and to make a change in our service. Both agents I talked to (I made two calls) were excellent and we got everything taken care of easily.

Jaylend was the person who got us over the finish line with our activation. Very patient, calm and poised. Chablis Kirk was my first person met in this process and she is amazing. Thanks to everybody else who worked with me getting this unit activated. It really helps my family know the emergency services can be rapidly deployed for our 99 year old mom who is soon to be 100 on October 16th !

I needed to make a payment and decided to do it by phone. The agent I talked with was professional, pleasant and quick handling it for me!

People are helpful but my confidence in the equipment is diminishing. I am not very confident the help button will work when actually needed, as it seems to become disconnected quite often and battery only lasts about 12 hours before needing recharged.

Jason fully explained what was needed. He was very professional and a good listener.

Helpful, professional staff.

Not sure what was done will correct the problem of the mobile device not wanting to charge when I place it in the cradle, but we'll see. I think the problem is the cradle. When I place the mobile device in the cradle it doesn't seem to fit in the cradle as tight as it used to.

Angelina was very nice and helpful. She answered every question to my satisfaction.

The person who helped was very thorough and knowledgeable. In was able to set up the system easily.

Jaylin went above and beyond to be helpful, showed patience and courtesy.

Knowlegable staff who helped me navigate the enrollment process

Customer service was patient with my questions.

Bay Alarm has been very good for me. I would recommend it to others. Customer service is excellent!
I am moving and had to change my address. James C. Baker