LYKO Reviews 

I purchased a Silk’n LED EMS Face Mask from Lyko and discovered within only a few days that the EMS function was not working on the left cheek area. This mask is a expensive purchase of 4000:- sek...

I tested the mask myself and also had several other people test it under the recommended conditions (clean, dry skin and correct fitting). The same issue remained: the EMS function on the left cheek did not activate.

I contacted Lyko to make a warranty claim, but they rejected it after their inspection and referred to general information from Silk’n about facial differences and mask fitting. However, I reported that the EMS function on one specific area was not working at all.

What disappointed me most was that I felt my specific issue was not properly investigated. I expected a more thorough technical evaluation of the actual fault rather than a general explanation.

So a warning to everyone purchasing form this company that they do not handle warranties and guarantees according to law and that they will lie and do poor investigations just to make it go away.

I ordered a Dyson hairdryer, and the delivery came quickly and smoothly. However, upon receiving and inspecting the order, I found some visual defects on the product. When contacting the customer service, they offered a low-ball compensation in SEK even though I ordered in EUR in the Finnish Lyko site, and apparently had a hard cap in regards of negotiating potential. In the end they took back their offer and pushed for me to send the product back for an assesment, which would likely take weeks and cause a lot of obscurity for me.

TL;DR: If you order from here, hope for the love of God that the product comes in perfect condition.

They mailed straight away the order was accepetet, 3 days later i could pick it up at the store where it was delivered. Fine products, and very good prices. It is not the last time i have shopped here.

I never received the products I ordered and despite promises of refund I did not get my money back 😤

I received the perfume and the bottle was clearly not properly filled. After opening the sealed packaging myself, it was obvious that a significant amount of the content was missing. When shaking the bottle, it feels far from full, which is unacceptable for a new 100 ml product.
The bottle and overall finish also do not look high quality, which raised serious doubts about the authenticity of the perfume. Very disappointing experience. A customer paying for a new product should receive a properly filled and genuine item.

The customer service email on the website does not even exist. I had to fish out the email from the reviews here. My order was supposed to be delivered yesterday. I got NO track and trace, NO update from customer service, NOTHING. Besides, no answer after more than 24h after opening an inquiry w customer service. You should not promise a delivery date you cannot meet and at least answer your emails in the 24h time frame.
Horrible service. I want my money back!

Takes weeks to get your stuff.
Be aware.

The products took a while to come and I ordered 3 products but only received 2. After email with Aleksandra from customer service a detour to find out about the payment transaction. It would have saved time if I got directly good advice to check my bank account and look for the amount and the other name of the payment it was placed under. This came after my detour experience; calling ideal and my bank. Finally I found out the refund was paid and Lyko didn’t charge me for the 3 products I ordered. I think this is a point that can definitely be improved. For the rest the communication went well and I am glad it worked out.

Despite all the negative reviews, I had a good experience with Lyko, ordered Sunday, goods arrived on Wednesday, in Germany.

Ordered 2 things. Only got 1 in the package. They've closed their phone and chat and have yet to reply on mail after almost a week. Scam website. Stay away.

I am extremely disappointed with my experience at Lyko. I ordered the Black Opium Glitter 90 ml perfume, but instead I received a completely unrelated item — a lip oil from Camilla Phil.

Mistakes can happen, but what makes this even worse is the complete lack of response from Lyko’s customer service. I’ve reached out and still haven’t received any help or acknowledgment.

This is unacceptable for a company of this size. I expect my issue to be resolved immediately — either by sending the correct product or providing a full refund. Until then, I cannot recommend shopping at Lyko to anyone.

Recently I ordered a perfume from the store. A small amount of perfume was missing from the bottle but it wasnt their fault because the packaging was sealed. Propably a factory problem. They refunded me the whole amount of money and I kept the perfume. Very good service.

I bought from their website a few times, very quick shipping times, customer service fast and helpful ☺️

I placed an order on November 15 and it is now 7th of December still NOTHING!! I received an confirmation email right after i ordered stating my package will arrive Nov 24 through Post NL. And I see there’s a tracking code but Lyko hasn’t send it out yet to Post NL. Ive send an email to customer service Dec 3rd STILL NO RESPONSE!! I am super upset!! I literally just want my package to arrive or atleast get in contact with customer service to see what’s going on?! This honestly feels like im being scammed!! I will never buy again from this website!!

I ordered some products from Lyko with a promised delivery date in two days. However, I kept receiving messages that my package was delayed. When I finally contacted customer service, I was told the package had "gone astray." They sent a replacement, but it came with an even longer wait time, so my total wait was over a week. I lost money because I had to buy the products elsewhere, and I wasted a lot of time making phone calls and trying to find out what was happening. If I could give zero stars, I would. This is the last time I will buy something from this company.

I have ordered creams on Lyko website for the 1st time. Had a good experience on their website, got very good deal on Lumene. Product delivered 2 days after an in a good packaging. Will order there again.

5 stars for the quick delivery and high quality products last year.
1 star ⭐ for late delivery this time, non reachable support whereas the website forms is non responsive from time to time.
I ordered October 2, and today I got mail from Citymail that they got the package from Lyko. They will deliver it October 16. This mean that from Stockholm to Sundbyberg delivery takes TWO weeks, a road that normally takes 20 minutes! This is not only logistic problems, this is a hidden fracture!

Its said to be delivered by 6 october, currently 9 oktober and according to dhl ita not even sent yet.

It's great that they have nice deals and lower prices than other stores, but they always fail to deliver on time. I placed an order a week ago, it was supposed to be delivered today (which is a long waiting time anyway), I just got a message that they have only shipped it and it will be delivered in two days. Whenever I order something from Lyko, I just know I'm getting the "Sorry, your order is delayed" email. If orders are always delayed, maybe just change your delivery estimations?

I’ve ordered from them multiple times and their delivery times are just incredible. They get on your order directly and are fast to ship it! My recent package was “delayed” from an issue with the postal service and it still arrived in 2!!! Days! They really prove that fast deliveries can be made. I could buy have bought my recent order from the local shop 20 minutes from me, but chose Lyko as their customer service is just incredible. I never write reviews but I definitely had to give them the review they deserve.