LumiMeds Reviews 

899
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 832 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and knowledge, often going above and beyond to assist with orders and forms. Many highlight the outstanding customer service and quick response times, noting that inquiries are promptly addressed, making the process smooth and efficient. People appreciate the clear communication and timely delivery of orders, with some reporting positive results from the products. However, some people were dissatisfied, reporting issues such as not receiving ordered products or encountering unexpected charges for subscriptions. Others experienced delays in order processing or a lack of clear information regarding their shipments. Additionally, a few reviewers found customer support unhelpful for complex issues, citing inconsistent information and a lack of empathy.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, knowledge, and efficiency.... See more

Customer service

Customers consistently note positive experiences with customer service, praising the responsiveness,... See more

Response time

Users describe positive interactions with response times, frequently highlighting the promptness and... See more

Order

Customers had positive experiences with order, praising the ease of the ordering process and the helpfulness... See more

Product

Reviewers highlight ambiguous aspects of product, with some customers expressing satisfaction, feeling... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am not very tech savvy and therefore I had to call customer service and luckily Tim took my call. He made the sign up procedure smooth as glass and even went above and beyond helping me fill out for... See more

Company replied

Rated 5 out of 5 stars

Tim was extremely helpful and professional after I called to report that the Telehealth Dr. did not show for a scheduled appointment. He worked immediately on setting up another appointment. I felt h... See more

Company replied

Rated 5 out of 5 stars

Lumimeds has helped me not only lose the stubburn fat but regain my confidence. I feel amazing and look fabulous! I've lost 40 pounds!! Their customer and provider support is excellent and will answer... See more

Rated 5 out of 5 stars

I use the online portal and find it easy to navigate. My questions are answered with in a 24 hr timeframe. I had a question about switching medications and had an informative response. When I plac... See more

Company replied


Company details

  1. #23 of 69 best companies in Weight Loss Service
  2. #15 of 39 best companies in Health Consultant

Written by the company

Lumimeds is a platform that links people looking for medication-based weight reduction treatment with board-certified doctors and nutritionists to assist them find the best treatment alternatives to achieve their goal. Our program is totally virtual, which means you may access our services from anywhere in the United States and will meet with our staff online.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

899 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(899)

806 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am able to call and get assistance…

I am able to call and get assistance from a live person to help me fill out things. I spoke to Tim and he was beyond helpful.
Jw

June 26, 2026
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Reply from LumiMeds

Thank you! We're so glad you could reach a live person and that Tim was beyond helpful. We'll be sure to share your kind words with him. Thank you for trusting us, Judith! ✨

Rated 5 out of 5 stars

My journey

The whole process was Cara has been such a great help so far during my journey!

June 25, 2026
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Reply from LumiMeds

Thank you! We're so glad Cara has been such a great help during your journey. We'll pass your kind words along to her. Thank you for trusting us, Vicki! ✨

Rated 1 out of 5 stars

After several mistakes I appreciate jay…

After several mistakes I appreciate jay helping to get things fixed for me. But I had four appointments before a doctor showed up that was able to practice in wv...two of the appointments no one showed up....and my first shipment had no medicine in it...the second shipment and 4th visit was successful....all on all it was very unacceptable for $399. I will not be using lumi meds again.

June 24, 2026
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Reply from LumiMeds

Thank you for sharing this, and we're so sorry for the frustration. The missed appointments and a first shipment without medication are not the experience we want for you. We're glad Jay could help get things resolved. We're reaching out directly to discuss this further and make it right.

Rated 5 out of 5 stars

I have had an excellent experience with…

I have had an excellent experience with Lumimeds Their customer service is outstanding—every time I have contacted them, they have responded quickly, professionally, and with accurate, reliable information. It's refreshing to deal with a company that truly values its customers. Thanks Jay!

What I appreciate the most is the care they put into packaging and shipping. Every order arrives securely packed, well organized, and thoughtfully protected, ensuring that the products arrive in perfect condition.

.

June 23, 2026
Unprompted review
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Reply from LumiMeds

Thank you so much for this! We're thrilled our team, and Jay especially, responded quickly and reliably every time. It means a lot that you noticed the care we put into packaging and shipping too. We'll pass your kind words along to Jay. Thank you for trusting us! ✨

Rated 5 out of 5 stars

Tim was extremely helpful and…

Tim was extremely helpful and professional after I called to report that the Telehealth Dr. did not show for a scheduled appointment. He worked immediately on setting up another appointment. I felt he went above and beyond by attempting to not just contact the Dr. that missed an appointment, but attempted to contact multiple Drs and was able to get me a rescheduled appointment the same day.

June 24, 2026
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Reply from LumiMeds

Thank you for this! We're sorry your first appointment fell through, but we're so glad Tim jumped in right away and got you rescheduled the same day. Going above and beyond like that is exactly what we hope for, and we'll be sure to share your kind words with him. Thank you for trusting us, Jason! ✨

Rated 5 out of 5 stars

Tim was fantastic

Tim was fantastic! He stayed on the phone with me to make sure I completed everything properly. Thank you!

June 24, 2026
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Reply from LumiMeds

Thank you! We're so glad Tim stayed on the phone to make sure everything was done right. We'll be sure to share your kind words with him. Thank you for trusting us, Karen! ✨

Rated 5 out of 5 stars

My journey with LumiMeds has been…

My journey with LumiMeds has been amazing. Unfortunately I cannot afford to stay on it even to maintain. Praying I will be able to maintain.

June 24, 2026
Unprompted review
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Reply from LumiMeds

Thank you for sharing this, and we're so glad your journey with us has been a good one. We completely understand that cost can be a real barrier, and we'd love the chance to talk through any options that might help. Please reach out to our care team so we can see what we can do. Thank you for trusting us, Sharll! ✨

Rated 1 out of 5 stars

I did not approve the amount that you…

I did not approve the amount that you guys took out of my credit card. It was over $600. Why?

March 26, 2026
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Reply from LumiMeds

We're sorry to hear about your concern, and we appreciate you taking the time to share it. We've reviewed your account and have responded to your message with the details. Thank you for your patience as we worked to address this for you.

Rated 5 out of 5 stars

I just received my medication

I just received my medication! Thank you so much for the incredibly fast shipping—I’m truly impressed by how quickly everything arrived. I want to say a huge thank you to Jay, Carl, and the entire Lumimed team; you all have been doing such an amazing job! I am so grateful to have such a supportive team taking care of me. Your hard work is honestly worth so much more than I could have imagined. Keep up the fantastic work—you guys are the best!

June 19, 2026
Unprompted review
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Reply from LumiMeds

Thank you so much for this! We’re thrilled your medication arrived fast and that Jay, Carl, and the whole team made you feel so supported. Messages like yours mean the world to us, and we’ll be sure to pass your kind words along. Thank you for trusting us, Nicolelyne! ✨

Rated 1 out of 5 stars

Estafadores/thieves, scammers

Estafadores, nunca me enviaron la Tizepartide qué compre, te envían email burlándose, no devuelven el dinero se lo quedan, no compren ahi.Scammers—don't buy from Lumineds. They steal your money and send you emails mocking the fact that they scammed you. Thieves.

June 3, 2026
Unprompted review
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Reply from LumiMeds

We’re sorry to hear about your experience and understand your frustration. After reviewing your account, we can confirm that your refund has already been processed. We apologize for any inconvenience this may have caused and appreciate your feedback.

Rated 5 out of 5 stars

I couldn’t be happier with Lumi Meds.

I’ve been on this medication since October and have recently hit my goal weight. I started out 187 pounds and now I weigh 140. I love Lumi. I’ve already recommended them to three of my friends, and their husbands. They have amazing Customer Service. I think their prices are fair when you’re not going through INSURANCE, which I was not. They use a trusted pharmacy. The process is very quick. I was approved within 24 hours and within a week My medication was delivered to my door. in the future, if I need to get back on this medication for weight loss, I will 100% sign Back Up for Lumi Meds. If you’re on the fence about using this website, don’t be you will not be disappointed.

October 15, 2025
Unprompted review
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Reply from LumiMeds

Congratulations on reaching your goal, that’s a wonderful accomplishment and we’re so proud to have been part of your journey! Thank you for recommending us to your friends and for the kind words about our team, pricing, and quick process. We’d be honored to welcome you back anytime. Thank you for trusting us! ✨

Rated 5 out of 5 stars

Tim took care of all of my questions…

Tim took care of all of my questions quickly and easily. He showed great care and patience.

June 22, 2026
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Reply from LumiMeds

Thank you! We're so glad Tim answered all your questions with such care and patience. We'll be sure to share your kind words with him. Thank you for trusting us, Scott! ✨

Rated 5 out of 5 stars

Lumimeds has been great with my meds…

Lumimeds has been great with my meds and communication! Cara is so awesome with communicating with me about the whole processing procedure. I felt very confident the whole 3 months I’ve been on this prescription. Highly recommend!!

June 22, 2026
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Reply from LumiMeds

Thank you so much! We're thrilled Cara kept you informed and confident through the whole process. Three months in and a recommendation means the world to us. We'll pass your kind words along to her. Thank you for trusting us, Kathy!

Rated 5 out of 5 stars

Very polite and seemed very knowledgeable

Tim was very helpful very pleasant to work with I could understand him and he seemed knowledgeable

June 22, 2026
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Reply from LumiMeds

Thank you! We're so glad Tim was helpful, pleasant, and knowledgeable throughout. We'll be sure to share your kind words with him. Thank you for trusting us, Debbie! ✨

Rated 5 out of 5 stars

They are great

They are great! Everything has ran so smooth and I don't have any complaints! I highly recommend!

June 19, 2026
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Reply from LumiMeds

Thank you so much! We're thrilled everything has run smoothly for you, and your recommendation means a lot. Thank you for trusting us, Shannon! ✨

Rated 5 out of 5 stars

I have been taking semaglutide since October 2025. I’ve lost 60lbs since.

I have been taking semaglutide since October of 2025. I just ordered my fourth set of 3 month supply. My price never increases. I am absolutely positive joining Lumimeds was the best decision I made. Jay, has been so helpful with my 101 questions and so friendly. Definitely feel the love from these guys!!

June 20, 2026
Unprompted review
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Reply from LumiMeds

Thank you so much for this, and congratulations on your progress since October! We're thrilled you feel the love, and Jay will be so glad to hear he made your questions easy and friendly to work through. We'll pass your kind words along to him. Thank you for trusting us, April! ✨

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