The parcel was delivered during the two hour time frame by a pleasant, smiling delivery lady. The only issue I have is over the number of e-mails before delivery, most of which were unhelpful with lin... See more
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Parcel delivered earlier than expected - by a few days! Tracking was accurate, as was delivery time. App is good. Courier followed instructions for safe place - not always followed by all different ‘b... See more
My regular courier Ian Temperton always goes above and beyond always pleasant. Not like others that don't leave in safe place leave on front door step in full view
It's really useful service, but it took me 4 visits to different locations to find an available locker. It would be great if there was a message on the lockers saying when they would next be emptied.
Company details
About InPost UK
Written by the company
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Check which small, medium and large compartments are available in our lockers with the app
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Send your parcels, return your items and collect your online orders from thousands of parcel lockers and shops
Contact info
United Kingdom
- https://inpost.co.uk/help/
- inpost.co.uk
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Threw flowers over a fence at the end…
Threw flowers over a fence at the end of the day. No care taken.
I didn’t have to wait long and it was…
I didn’t have to wait long and it was delivered as promised
Gave 4 stars because parcel was…
Gave 4 stars because parcel was delivered to a safe space. Would have been 5 if Tracking was updated to say parcel would be Delivered later then the times given.
Straight forward and easy to use.
On time,polite driver.
No problems with delivery
The driver who delivered my parcel…
The driver who delivered my parcel didn't shout to see if anyone was in to come and collect instead he threw it over the fence
An easy to download and use app
An easy to download and use app but I had no notifications for delivery. I had to keep checking the app every now and then to see what was happening and luckily I was in when they did deliver as no times were mentioned.
Left all my parcels.outside in…
Left all my parcels.outside in clear.view.i was in the house amd.door.was not knocked and nothing put through letterbox.i only.found my hoover and other items when went to put something in my bucket.
Easy to use this service & the location…
Easy to use this service & the location is perfect
I received my delivery on time.
Impossible to track a parcel if you do…
Impossible to track a parcel if you do not have the app.
Parcel delivered to a business address was just left on the floor blocking the fire exit in reception rather than being delivered to Goods In, immediately adjacent. Had to go hunting for the parcel as could not access the POD on a desktop computer.
Very helpful driver.
The case of wine arrived on time and the driver brought it up the 11 steps to our front door. He also lifted it over the ledge for me. Very helpful and much appreciated.
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