The hospital website does not refer you to the link to order flowers. The actual arrangement was very pretty but I had no idea what the purchase was going to actually be. There was no picture.
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Fast service however it was roses and I didn’t get the option for other flowers. It was a mystery pick honestly and my wife doesn’t like roses. Not the end of the world though. She was still happy to... See more
Company replied
When I ordered, it said delivery would be the next day. Great! Then we get an email on delivery day saying it’s been delayed 2 days. These were for an elderly family member who is not doing well and l... See more
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My sister gave birth to a baby girl, and while I knew her birth went well, I didn’t realize she’d be discharged so quickly 😅 Luckily, hospitalgiftshop was so attentive and immediately asked for an al... See more
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Company details
About HospitalGiftShop.com
Written by the company
HospitalGiftShop.com | Same Day Hospital Gift and Flower Delivery
HospitalGiftShop.com makes it simple to send same-day hospital gifts, flowers, balloons, and personalized care packages to loved ones across the United States and Canada. We help families, friends, and colleagues deliver thoughtful gifts directly to hospital patients, making it easier to stay connected during life’s most important moments.
Whether you are sending get-well flowers, new baby gifts, or a comforting care package, our carefully selected collection of hospital-safe gifts ensures a personal and meaningful delivery experience. We specialize in same-day hospital delivery of fresh flowers, plush toys, chocolate baskets, balloons, and custom gift sets designed to bring smiles and support.
Our 100 percent satisfaction guarantee backs every order. If a patient is discharged or transferred before delivery, we will reroute your gift at no additional charge to ensure it still reaches your loved one.
Join thousands of customers who trust HospitalGiftShop.com to deliver comfort and care when it matters most. We proudly help send love and care to 8,000+ hospitals in the US and Canada. When someone you care about is in the hospital, your support should arrive just as quickly as your concern. That is our commitment.
HospitalGiftShop.com makes it simple to send same-day hospital gifts, flowers, balloons, and personalized care packages to loved ones across the United States and Canada. We help families, friends, and colleagues deliver thoughtful gifts directly to hospital patients, making it easier to stay connected during life’s most important moments.
Whether you are sending get-well flowers, new baby gifts, or a comforting care package, our carefully selected collection of hospital-safe gifts ensures a personal and meaningful delivery experience. We specialize in same-day hospital delivery of fresh flowers, plush toys, chocolate baskets, balloons, and custom gift sets designed to bring smiles and support.
Our 100 percent satisfaction guarantee backs every order. If a patient is discharged or transferred before delivery, we will reroute your gift at no additional charge to ensure it still reaches your loved one.
Join thousands of customers who trust HospitalGiftShop.com to deliver comfort and care when it matters most. We proudly help send love and care to 8,000+ hospitals in the US and Canada. When someone you care about is in the hospital, your support should arrive just as quickly as your concern. That is our commitment.
Same-Day Bedside Delivery
We offer guaranteed "same-day" delivery on select items!
Need to get a gift to your loved one in the hospital today? Any of our gift items in our Same Day Delivery category would be a great choice! From flowers, to balloons to yummy chocolate gift baskets! Our gifts are sure to bring a smile to your loved one's face! (Note: Order's must be placed before 1pm in the recipient's time zone in order to eligible for same-day delivery).
Contact info
16950 Via de Santa Fe, Suite 5060-151, 92067, Rancho Santa Fe, United States
- 5672677600
- customerservice@hospitalgiftshop.com
- hospitalgiftshop.com
3.9
Great
16K reviews
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Replied to 99% of negative reviews
Typically replies within 48 hours
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Flowers
Flowers, candy & balloons were never delivered to hospital room. The flowers were later delivered to my home address however the balloons or candy were not included in the deliver. The flowers looked like someone grabbed a bouquet from a grocery store and placed in it a vase. Requested refund as flowers were not up to expectations and not up to the picture on the website. Company did not provide a refund for the flowers after multiple emails and a phone call. Do not recommend this company.
October 30, 2026
The order delivered several days late…
The order delivered several days late and to the wrong hospital (it delivered to the children's hospital instead of the main hospital). The delivery driver called and said she had to leave it on the first floor because she was illegally parked and couldn't deliver to the nurses station at the right hospital. My Mom did not receive her gift.
October 31, 2026
Reply from HospitalGiftShop.com
We’re truly sorry that your mom never received her gift and that the delivery was delayed and taken to the wrong hospital. We understand how upsetting this must have been. We’ve reached out to you directly and hope to work with you toward a resolution. Thank you for bringing this to our attention.
You charged me twice for one product
You charged me twice for one product. I will never order from you again.
October 31, 2026
Reply from HospitalGiftShop.com
We understand your concern and want to reassure you that we reviewed this with you on November 2 and confirmed that you were not charged twice for the same item. We’re sorry for any confusion and appreciate the opportunity to clarify.
I placed my order and it was delivered…
I placed my order and it was delivered to the recipient the same day. Thank you
October 31, 2026
Reply from HospitalGiftShop.com
Same-day delivery makes us smile! We’re so glad your gift reached your loved one when it mattered. Thank you for choosing Hospital Gift Shop!
They never received the gift it was…
They never received the gift it was not delivered same day as ordered as advertised will never use again
October 30, 2026
Reply from HospitalGiftShop.com
Thank you for taking the time to leave a review, and please accept our sincere apologies that the balloons were not delivered with your order. We understand how disappointing this is, especially when sending a gift to a patient. We have reached out to you regarding this matter and are currently following up with our partner to determine what happened. We look forward to working with you to resolve this promptly.
You deliver exactly what the customer…
You deliver exactly what the customer orders and follow through from start to finish.
October 30, 2026
Reply from HospitalGiftShop.com
We love hearing this! It’s wonderful to know we delivered on your expectations from beginning to end. Thank you for trusting Hospital Gift Shop with your thoughtful gift!
The flowers and a card similar to what…
The flowers and a card similar to what I ordered were both delivered quickly. However, the wrong card was delivered! The person it was going to lovessss cats. She received a halloween house instead. She didn’t know any different and loved it. But the cat would have been over the top great!
October 30, 2026
Reply from HospitalGiftShop.com
We’re glad the flowers arrived quickly and that she loved her surprise! We’re sorry the cat card was missed, though—we know those personal touches make a gift extra special. We appreciate you sharing this with us and hope the flowers brought plenty of smiles!
The gift shop staff took my order and…
The gift shop staff took my order and streamlined the delivery. That wasn't simple because the patient was moved three times! Very happy with the service. Thank you!
October 30, 2026
Reply from HospitalGiftShop.com
We’re so glad our team could help coordinate the delivery despite all the changes! Moving a gift along with a patient can be tricky, and we’re happy we could make it easier. Thank you for your kind words and for choosing Hospital Gift Shop!
Poor experience
I ordered same day delivery but it was delayed by 2 days. And I was promised a refund on the pricey delivery fee, but never recieved it.
October 31, 2026
Reply from HospitalGiftShop.com
We’re very sorry your delivery was delayed and understand your frustration. We did issue a refund for the delivery fee on October 30, and we apologize for the delay and any confusion surrounding it. We appreciate you giving us the chance to address this.
A whole day late
A whole day late. Luckily the patient ended up staying an extra day.
October 30, 2026
Reply from HospitalGiftShop.com
We’re sorry your delivery arrived a day later than expected. We know timing matters when sending a gift to someone in the hospital, and we’re glad it still reached the patient during their stay. We appreciate your feedback and apologize for the delay.
Reply from HospitalGiftShop.com
We’re happy your gift arrived promptly and made it to the right place! Thank you for choosing Hospital Gift Shop to help brighten someone’s hospital stay.
Horrible
Horrible! ordered two things. Only one was delivered. I was told they would come a separate times but it didn't come at all. A $60 balloon bouquet never received. I called the hospital gift shop then reached out to this platform for assistance. Customer service was awful. Kept saying it would be sent, never was. The patient discharged without the balloon bouquet. I paid $90 for a very small stuffed animal. I would never order again.
October 30, 2026
Reply from HospitalGiftShop.com
We’re truly sorry the balloon bouquet never arrived and that our communication fell short. We understand how disappointing this was, especially with the patient being discharged before delivery. We apologize for letting you down and appreciate your feedback.
.Missing item
They delivered a partial order. If I didn't check to confirm, I would have had to take a lost. I don't appreciate having to order online when the gift shop is on site. Their has to be a better way to do business and to process orders. Your company is losing a lot of revenue. Many people do not want to be bothered with online processing for this very reason.
October 30, 2026
Reply from HospitalGiftShop.com
We’re sorry your order arrived incomplete and understand your frustration with having to follow up. The chocolates were refunded on October 31, and we apologize for the inconvenience. We appreciate your honest feedback about the ordering process and will share it with our team as we continue looking for ways to improve.
Reply from HospitalGiftShop.com
We’re sorry your experience didn’t meet your expectations. We appreciate you taking the time to share your feedback, as it helps us continue improving our service. Thank you.
My gift wasnt delivered
My gift wasnt delivered, when I called the gift shop more than once- no one answered. I live in Indiana, so I cannot do anything 1k miles away. :(
October 29, 2026
Reply from HospitalGiftShop.com
We’re so sorry your gift didn’t reach your loved one and that you had difficulty getting help when you called. We understand how frustrating this must have been, especially being so far away. We’ve reached out to you directly and hope to connect soon so we can work toward a resolution.
Reply from HospitalGiftShop.com
Beautiful flowers and right on time—we couldn’t ask for better news! We’re so glad your gift arrived just as hoped. Thank you for thinking of us!
Recommend!
Ordering online was easy. Notifications were appreciated. Delivery was timely and the bouquet was beautiful. I definitely recommend HospitalGiftShop.com.
October 28, 2026
Reply from HospitalGiftShop.com
We’re delighted everything came together so smoothly, from ordering and updates to timely delivery! And we love hearing that the bouquet was beautiful. Thank you for the wonderful recommendation and for choosing Hospital Gift Shop!
Reply from HospitalGiftShop.com
That’s exactly the kind of experience we love to hear about! Thank you for making Hospital Gift Shop part of your thoughtful gesture.
I was very satisfied with my…
I was very satisfied with my experience. The woman who took my order was very helpful while I was trying to order a special gift for a young child. She made a suggestion and it was delivered within an hour.
October 28, 2026
Reply from HospitalGiftShop.com
We love hearing stories like this! We’re so glad our team member could help you find just the right gift and get it to the little one so quickly. We’ll be sure to share your kind words with her. Thank you for letting us be part of such a special surprise!
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