Thumbtack Reviews 

I requested a quote from an electrician, who then messaged me and said he needed to come on-site to see the work before giving me a quote. He arrived on-site and I was then told it was $150 for the site visit, regardless if we hire him. It was not indicated ANYWHERE on the form I filled out or the electrician's Thumbtack profile that there was a site visit fee. Upon reaching out to Thumbtack, I was told that there was nothing they could do and that he was valid in having a site visit fee. I am very aware that site visit fees are valid. What is not valid is not disclosing it during a conversation in which you're insisting on doing a site visit before providing a quote (this is on the electrician, not Thumbtack), or not disclosing it anywhere on your Thumbtack profile (THIS is very much on Thumbtack).

Used thumbtack from 2020 till the start of 2022. For a time it was amazing - with a good system offering affordable leads. Even by the end of 2022 it started shifting in ways to promote corporate greed. Now a days it's ridiculous and there are much better, cheaper alternatives. Shame on them for exploiting workers.

I've attempted to use Thumbtack on three occasions 1) Painting - average/poor job, three redos 2) Tarot card reader - cancelled at last minute 3)Handyman - great job, so 2 out of three. Cannot recommend Thumbtack service.

Save your Money and the aggravation, do not use these "contractors". They show up to start work after 9 pm, one stays in the car while one works until after midnight, they wake me up to pay them and tell me they will be back to finish. In the daylight I inspect the work and couldn't believe how badly the work was and the cheap products that they used, because they were nothing like what we had discussed. Then, they never returned to finish the work, took my money and that was that. Complained through the site only to continue the frustration, customer service at this site should be called customer disservice, they do not honor their guarantee, so you will be left with taking the loss or taking them to small claims court.

EDIT:
How appropriate that the response says to go to helpdotthumbtackdotcom/report-a-concern to ensure "the right team" is aware, of course no such web page exists. Certainly doesn't surprise me, corresponds perfectly with the entirety of my experience with this company.

As the owner of a cleaning business using Thumbtack, I am disappointed with its review-dispute process.

I disputed a customer’s allegation that I threatened him over payment and submitted the written exchange for review. I acknowledge that some of my own replies were unprofessional. My concern was whether the separate allegation of threats was supported.

Thumbtack denied the dispute, classified the review as the customer’s subjective experience, and stated that its decision was final. The response did not explain how my messages were evaluated or why the threat allegation was treated as subjective experience.

In my view, professionals need a more transparent process for disputing specific factual allegations, including an explanation of how submitted evidence was considered and a clear escalation option. This experience has reduced my confidence in Thumbtack’s protections for businesses.

I contacted Thumbtack and selected a professional contractor to coat my garage floor with epoxy. When the job was complete, there was still uncovered areas, and I reached out to the contractor about this issue and received no response. I contacted Thumbtack with my concerns; they help me resolve my issues, after sending requested documentations for their review regarding my concerns. Thumbtack handled my concerns with patients and professionalism and helped solve my issues. I would definitely use Thumbtack service again, acquiring a professional contractor, knowing that I am not left alone handling any type of recourse. My floor was finished; it looks great!!

Thumbtack is a big scam :
1. They Charge the pros for a lead and throw the customer informations like a piece of meat for the pros to have a dog fight around it.
2. They do not provide an API key unless you beg for it on a partnership program.
3. Their webhook doesn't give the email address of the client even tho you are paying to get the lead's information.
4. You can not turn your service area off indefinitely it goes back on and draws money from your card.
5. They block top pro accounts with no explanation and no remorse.
6. They generate virtual number for the technicians and the customers, so you are paying for a lead without actually getting the real data of the lead.

What a scam !No wonder you have 2.1 overall reviews here.

Thumbtack is almost a scam

I am a pro on Thumbtack. The leads seem good. However, thumbtack really rips off its pros as they do not offer any refunds if the customer replies to just one of the many contractors customers contact directly. so if 8 contractors are contacted, we all pay and if the customer only replies to one, we are all stuck with the fee. Thumbtack should verify the customers better as they are just making us pay exuberant fees for customer who never respond. I understand if we get contacted and not hired is something different, but they can tell if the customer replies or not. Doesn't matter how many times we contact the customer and the messages go unread, thumbtack doesn't care about it. It used to be good and for us small contractors those fees add up for not even getting a reply from the customer.

Absolutely terrible experience with Thumbtack and DMV Home Services Inc. — I would never use either again!

I hired DMV Home Services Inc. LLC through Thumbtack to install a vent hood over my kitchen range. Instead of completing the job, the two workers damaged the electrical service entrance cable that supplies power to my home. As a result, Pepco, our local electric utility, shut off our power, and we are now on day four without electricity.

With no power, no working stove, and no refrigerator, all of our food spoiled. We have been forced to feed our family of five takeout for days, adding even more unexpected expenses to an already stressful situation.

I had to hire an electrician for emergency repairs, and so far we have spent approximately $10,000 addressing the damage to our electrical service. The costs and repairs don't end there. I still need to repair holes in both the interior and exterior walls, replace siding damaged by an electrical fire, and somehow get the original vent hood and ducting installation completed.

What should have been a straightforward home improvement project has turned into a costly, disruptive nightmare. We are dealing with significant property damage, mounting expenses, and days without electricity—all while the job we originally hired DMV Home Services to perform remains unfinished.

Hiring DMV Home Services Inc. has been one of the most frustrating and expensive mistakes I have ever made. Based on this experience, I would never hire this company again, and I have lost confidence in using Thumbtack to find contractors. I strongly encourage others to think twice before trusting either with their home.

Thumbtack pro is a huge scam, owners are somewhere laughing at pros and we need to find them!

Do not waste your time or money building a business on Thumbtack.

We have been loyal contractors on this platform for years, consistently spending over $1,000 a week ($4,000–$6,000+ per month) for the last six months alone. We stayed with them even as their average lead costs doubled and tripled over the last four years. Yet, the moment a dishonest customer decided to game the system, Thumbtack completely turned their back on us.

Two weeks ago, we took on a large cabinet installation job. Mid-project, the customer started adding significant scope to the job while refusing to pay fair labor—offering just $250 for a full day’s worth of additional skilled work, and started telling us he had different expectations of the work when we had explicitly stated the scope in writing. Recognizing the red flags, we stood our ground.

In retaliation, the customer canceled the job while still owing roughly $1,100 in labor, fabrication, and scheduling costs under our contract terms. To cover himself, he began hurling baseless, unverified accusations at our team—claiming false property damage and ridiculous misconduct. Despite providing Thumbtack with thorough documentation, detailed written contracts, and clear evidence proving the timeline and scope creep, Thumbtack sided entirely with the customer.

Instead of mediating, attempting a fair resolution, or reviewing our track record as a long-term, high-volume account, Thumbtack arbitrarily closed our account overnight without warning.

If Thumbtack is willing to throw away thousands of dollars in monthly revenue and throw a high-performing contractor under the bus to appease a scamming customer, they don't care about their pros. We will be taking our business and marketing budget to platforms that respect contracts and treat their service providers with basic fairness.

Today was my first time using thumbtack and I did some research after I started an account with thumbtack I asked my Notary peers and I did some research on trusted pilot and I had three leads reached out to me on the app, but something just felt very off and I’m glad I followed my intuition

My account was deactivated after 9 years as a top pro. They say i violated company policy. After a refund dispute that i was granted, i was told by one of their employees to detail services we didn’t provide. Including karaoke, clip on mics, and same sex marriages because of religious beliefs. That would help prevent refund disputes.I did exactly what i was told. They pulled my account blocking 12 weddings i had booked accusing me of being discriminatory. Which it is not in the state of Georgia. Services can be refused. I was unable to get that information. These people are uncaring leeches!!!

Needed a plumber for a leaking faucet, got three quotes within a day and picked one who did a solid job for the price

Horrible Experience with Thumbtack – Beware of Unexpected Charges!
I hadn't even finished setting up or activating my account, and Thumbtack was already sending me leads at 2:00 a.m. and charging me $105! How can you charge someone who hasn't even completed their account setup?
I was genuinely interested in doing business with this company, but after seeing these ridiculous charges, I immediately decided to deactivate my account.
Thumbtack seriously needs to review and fix its billing policies. Business owners work hard for their money, and this is no way to treat potential customers.
Very disappointing experience. No thank you, Thumbtack!

Unexpected charges and questionable leads

I’m very disappointed with my experience. I was charged for a lead without receiving a notification, and I was told that charges apply when a lead matches my preferences—even if I never see the notification. I was also told the charge would not be refunded.

The lead I received seemed highly suspicious, and the experience left me concerned about how leads are generated and billed. I can’t prove the lead was fabricated, but it felt like I was charged for an inquiry that may not have been legitimate.

I don’t feel comfortable trusting this service with my payment information, and I would advise other businesses to carefully review the billing terms and monitor their charges.

Needed a few things done and had so many ripoffs on Nextdoor recommendations I thought I'd try Thumbtack. The response time from the companies I selected was immediate, but quickly became overwhelming as they continued to text and call after I said No Thanks. Every company Thumbtack listed was more than 100 miles away. I would have had a trip charge added to the job, and when I checked reviews on these companies, over 50% required upfront payment, didn't show up, then refused to refund payments. Thumbtack is worse than Nextdoor!

The worst b company I am so angry 😡 I hired a contractor from thumbtack if you have work to be done please and I am being honest do not use them I contacted them for assistance with B repairing drywall in our pantry and it B has been a nightmare since the contractor did very shoddy work
took my door leading to my garage off and refused to put it back up and I finally
had to go to Home Depot to get a door replaced which cost us additional money
Now I am waiting for them to refund it
So no unprofessional never again as I look at the ratings I see I am not the only one that had problems with 2 star rating

One of the worst platforms out there. I would never normally write a review or leave a one-star rating, but they’ve earned it. Don’t give them your money—it’s better to avoid them altogether, because they will almost certainly scam you. Just look at how many thousands of contractors they’ve cheated—that’s a prime example. It’s not just me; 90% of people have lost all trust in them.

I used lucianos moving crew. They eymust have been day workers.

The thing that got me is the foreman of the job made me pay 14.95 per used, tattered blankets, literally in shreds.

Over charged me by a whopping 800.00 in items used to pack when I went out and bought what they told me to have.

What should've cost me 1200.00, cost me 2200.00.