I've been very happy with my HexClad cookware, and their customer service exceeded my expectations. I had an issue with one of the pans in my 7-piece set, and they honored the warranty without any... See more
Company replied
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Review summary
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I bought a HexClad pan and ended up needing to use the lifetime warranty on it. Honestly, I was expecting a huge headache and a bunch of back and forth emails, but Billy E. in customer service made it... See more
Company replied
Hexclad pots and pans are excellent. I had reason to make a warranty claim, which was resolved in less than half a day. A replacement pot is being sent. Excellent customer service backed up by a very... See more
Company replied
I accidentaly dropped and smashed the lid of my precious 6.6 Litre Saute pan. I wrote to Hexclad customer care and was contacted by a very helpful Yahia K who, after checking my order details, has... See more
Company replied
Company details
Written by the company
The world's first stainless steel, non-stick pans inside and out. HexClad is built with the highest quality materials and designed to last a lifetime.
Contact info
United States
- hexclad.co.uk
4.4
Excellent
336 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Great Warranty Support By Joshua
Joshua very quickly handled our warranty claim. He made the process super easy. I am 100% plus satisfied.
July 22, 2026
Unprompted review
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I had a warranty issue to resolve
I had a warranty issue to resolve. I was served on line by Jericho. What an excellent service. I recommand Hexclad all the way!
July 22, 2026
Unprompted review
Customer service was outstanding
Customer service was outstanding. I had a defect in my pan after nearly 2 years of use and they assisted in replacing my pan. Thank you Billy E. For your assistance
July 20, 2026
Unprompted review
Reply from Hexclad
Thank you so much for your kind words! We're delighted to hear that Billy E. was able to assist you with your warranty replacement. Providing outstanding customer service is our top priority, and we're grateful for your support. We hope you enjoy your new pan for many years to come!
HexClad Support.
Absolutely fantastic service from Amr
Absolutely fantastic service from Amr. Your company and its employees stand out as the best I’ve ever dealt with. Thank you.
July 16, 2026
Unprompted review
Reply from Hexclad
We're truly honored by your kind words and delighted to hear that Amr provided you with such an exceptional experience. We'll be sure to pass along your compliments they'll mean a great deal to him.
Knowing that you consider HexClad and our team among the best you've dealt with is incredibly rewarding. Thank you for your trust and support we're grateful to have you as part of the HexClad family.
The HexClad Team
I couldn't be more impressed!!!!
I couldn't be more impressed with the customer service from Billy E with Clad Warranty department. From the moment I submitted my warranty claim, the response time was incredibly fast, and the entire process was seamless from start to finish.
Replacing my cookware was completely hassle-free. There were no unnecessary delays, no endless paperwork, and no jumping through hoops—just outstanding customer service and a team that truly stands behind their products.
It's refreshing to work with a company that makes honoring their warranty so easy and stress-free. If you're looking for a company that values its customers and delivers on its promises, I highly recommend them. Thank you for making what could have been a frustrating experience so smooth and painless!
July 14, 2026
Unprompted review
Reply from Hexclad
We're absolutely thrilled to hear that your experience with our warranty team exceeded your expectations. It's wonderful to know that Billy E. made the process fast, seamless, and hassle-free, and we'll be sure to share your kind words with them.
Standing behind our products and making the warranty process as straightforward as possible is something we take great pride in, so it's especially rewarding to hear that we delivered on that promise.
Thank you for your recommendation and for choosing HexClad. We truly appreciate your trust and support!
HexClad Support.
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Billy E
Billy E. Was amazing at addressing my issue and got it resolved quickly. Super easy process thanks to Billy.
July 13, 2026
Unprompted review
Reply from Hexclad
We're delighted to hear that you had such a positive experience with our customer service. Providing fast, friendly, and helpful support is exactly what we strive for.
We'll be sure to pass your kind words along to Billy E. they'll be thrilled to know they made such a great impression.
Thank you for choosing HexClad. We truly appreciate your support!
HexClad Support.
I've been very happy with my HexClad…
I've been very happy with my HexClad cookware, and their customer service exceeded my expectations. I had an issue with one of the pans in my 7-piece set, and they honored the warranty without any hassle. The replacement process was incredibly fast.
A special thank you to Jericho P., who made the entire experience smooth and easy. They were professional, responsive, and truly went above and beyond to help. It's refreshing to see a company that stands behind its products and has such great customer support.
I highly recommend HexClad!
July 14, 2026
Unprompted review
Reply from Hexclad
We're thrilled to hear that you've been enjoying your HexClad cookware and that our warranty process exceeded your expectations. It's especially rewarding to know that the replacement was handled quickly and without hassle.
We'll be sure to share your kind words with Jericho P. they'll be delighted to hear that their professionalism and dedication made your experience such a positive one.
Thank you for your recommendation and for choosing HexClad. We truly appreciate your trust and support!
HexClad Support.
Super pans and awesome customer service
I bought a HexClad pan and ended up needing to use the lifetime warranty on it. Honestly, I was expecting a huge headache and a bunch of back and forth emails, but Billy E. in customer service made it super easy. My new pan showed up just a few days later. The pans are definitely expensive, but knowing they actually honor their warranty makes it totally worth the money. Shoutout to Billy E. for being so helpful and fast!
June 1, 2026
Unprompted review
Reply from Hexclad
We're delighted to hear that your warranty experience exceeded your expectations. Making the process as smooth and hassle-free as possible is exactly what we strive for, and we're thrilled that Billy E. was able to provide the support you deserved.
We'll be sure to share your kind words with Billy he'll be delighted to know he made such a positive impact. Thank you for your trust in HexClad and for recognizing the value of our Lifetime Warranty.
HexClad Support.
Great customer service!
July 14, 2026
Unprompted review
Reply from Hexclad
Thank you for your kind words! We're so glad you had a great experience with our customer service. We truly appreciate your support and thank you for choosing HexClad!
HexClad Support.
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Very customer service oriented
Very customer service oriented, fast response to my warranty issue. I’m impressed to see this level of service.
July 13, 2026
Unprompted review
Reply from Hexclad
We're delighted to hear that you had such a positive experience with our customer service and that your warranty issue was handled quickly. Providing prompt, customer-focused support is something we take great pride in.
Your kind words mean a great deal to us. Thank you for choosing HexClad we truly appreciate your support!
HexClad Support.
Billy E helped me replace the second one
Billy E. helped me replace the new pot, the process is quick and friendly. We will see how the second one works. Thank you.
July 13, 2026
Unprompted review
Reply from Hexclad
We're delighted to hear that Billy E. was able to assist you with your replacement and that the process was quick and friendly. We'll be sure to share your kind words with Billy they'll be thrilled to hear your feedback.
We hope your new pot serves you well for many years to come. Thank you for choosing HexClad!
HexClad Support.
Reply from Hexclad
We're thrilled to hear that you loved every aspect of your experience with our customer service. Providing exceptional support is just as important to us as delivering high-quality cookware, so your kind words truly mean a lot.
Thank you for choosing HexClad. We sincerely appreciate your support and look forward to serving you again!
HexClad Support.
Jericho provided great support
Jericho provided great support - fast, efficient and professional!
July 8, 2026
Unprompted review
Reply from Hexclad
We're so pleased to hear that Jericho provided you with fast, efficient, and professional support. We'll be sure to pass along your wonderful feedback they'll be thrilled to know they made such a positive impression.
Thank you for choosing HexClad. We truly appreciate your support!
HexClad Support.
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I received my Hexclad products today…
I received my Hexclad products today and had a question regarding the guarantee registration. I received a very speedy email response with the registration completed for me. What excellent customer service. I cant wait to use my pans!
July 8, 2026
Unprompted review
Reply from Hexclad
We're delighted to hear that your HexClad products have arrived and that our team was able to assist you with your warranty registration so quickly. Providing prompt and helpful support is something we take great pride in.
We can't wait for you to start cooking with your new HexClad cookware, and we hope it exceeds your expectations. Thank you for choosing HexClad, and welcome to the family!
HexClad Support.
RECEIVED A REPLACEMENT PAN within a few days.
I had a problem with a frying pan bought in 2024 with the black lining coming off at the top edge.
The company was excellent and sent me replacement within a few days.
Excellent service.
July 8, 2026
Unprompted review
Reply from Hexclad
We're delighted to hear that your replacement pan arrived so quickly and that you were pleased with the service you received. Our team is committed to making the warranty process as smooth and efficient as possible, so it's great to know we met your expectations.
Thank you for choosing HexClad. We truly appreciate your trust and support, and we hope you continue to enjoy cooking with your new pan for many years to come!
HexClad Support.
Quick customer service
I had a problem with some pots and a pan. Jericho ensured that all my pots and pans were set up properly for the warranty. He was very clear in explaining the info he needed from me and he took care of the issue quickly.
July 5, 2026
Unprompted review
Reply from Hexclad
We're delighted to hear that Jericho was able to assist you with your warranty claim and made the process clear and straightforward. Providing prompt, helpful support is just as important to us as delivering high-quality cookware, so we're thrilled to know your experience reflected that.
We'll be sure to share your kind words with Jericho. Thank you for choosing HexClad we truly appreciate your support!
HexClad Support.
Top rate
Not only was I floored with the immediate response to my warranty claim, but the sauce pan was replaced with no questions asked, other than the needed information. Jericho was top notch, and guided me thru it. No more than ten minutes among multiple emails. Great job Jericho and great job Hexclad
July 3, 2026
Unprompted review
Reply from Hexclad
TWe're delighted to hear that your warranty claim was handled quickly and smoothly. It's wonderful to know that Jericho provided prompt, clear guidance throughout the process and made everything as easy as possible for you.
We'll be sure to share your kind words with Jericho they'll be thrilled to hear your feedback. Thank you for choosing HexClad and for placing your trust in us. We truly appreciate your support!
HexClad Support.
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What a lovely customer support email…
What a lovely customer support email from Wilson to assist me with my lifetime warranty issue. He was a star!
July 2, 2026
Unprompted review
Reply from Hexclad
We're thrilled to hear that Wilson provided such a positive experience while assisting you with your lifetime warranty claim. Delivering friendly, efficient, and supportive service is something we take great pride in, and we're delighted that Wilson made such a great impression.
We'll be sure to pass along your kind words to Wilson. Thank you for choosing HexClad we truly appreciate your support!
HexClad Support.
Great service backing up great products
The company makes great cookware and I have pretty much replaced all of my stuff with HexClad.
I recently had to return an item and it was very straightforward with excellent customer support help.
I timely follow up from Yahia K let me know that everything had been resolved.
Great service backing up great products.
July 2, 2026
Unprompted review
Reply from Hexclad
Thank you so much for your thoughtful review!
We're truly honored that you've chosen to replace nearly all of your cookware with HexClad. It's especially rewarding to hear that your recent return experience was straightforward and that our customer support team, particularly Yahia K, was able to assist you promptly and keep you informed throughout the process.
Your kind words about both our products and our service mean a great deal to us. Thank you for your continued trust and support—we look forward to being part of your kitchen for many years to come!
HexClad Support.
Issue with coating on 20” frying pan
Had an issue with the coating on my 20” frying pan which I purchased in May. Contacted customer service this morning (1stJuly) to address the issue. I was asked to send photos and without hesitation HexClad are sending me a replacement which I should receive within 3 to 5 days. Excellent service, no quibbling about the issue with pan, can’t recommend HexClad enough. Can’t praise the company high enough
July 1, 2026
Unprompted review
Reply from Hexclad
Thank you so much for sharing your experience, Lynette!
We’re really glad our team was able to review your case quickly and get a replacement arranged for your 20” frying pan without delay. Providing a smooth, no-hassle experience is exactly what we aim for, so it’s great to hear that reflected in your interaction.
We truly appreciate your kind words and recommendation. Thank you for choosing HexClad, and we hope you enjoy your replacement pan for years to come. Happy cooking! - Brittany, HexClad Support
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