foodora SE Reviews 

I ordered 2 meals, one was not included but other items I did not order were included, I could not accept the delivery. The rider left and still marked it as delivered! I will not get any refund because I did not take picture evidence. That would not have been easy becasue all the food items were wrapped in paper etc. and it was a mess in the bag... If the company was serious the rider would have explained what I need to do, take pictures etc.

Terrible customer service and app billing glitch (Order No. #e0tc-2635-5z7b)
I selected a 'Mix Onion' item listed for 4.29 SEK, but an interface bug in the foodora app automatically split it and charged me 42.47 SEK for three full individual bags of onions without my consent. On top of that, I was charged 35.98 SEK for a head of broccoli that arrived completely unusable (it is just a massive, heavy, woody stem with virtually no edible florets). Chat support (Agent Alex) completely stonewalled me and refused to help. I have clear photographic proof of the items. I am demanding a refund of 78.45 SEK for this clear app error and defective produce. Contact me immediately to resolve this

Betalte 455 kr. for min mad, leveringen kom aldrig frem, manden som skulle komme med maden ligger på når jeg kommer igennem. har kontaktet supporten og de vil ikke gør noget og jeg får heller ikke mine penge tilbage det eneste der står i sagen er følgende, og de giver mig ikke et svar på hvor jeg ikke kan få mine penge, selvom jeg ikke har fået leveret min mad.

Hello 🩷,

I am reaching out to you regarding your case. I have carefully reviewed the details of your situation, and unfortunately, I will not be able to process a refund. I hope you understand this decision.

If you have any further questions or concerns, you are always welcome to contact me here again.

Wishing you a continued pleasant day!

Best regards,
Mohd

FrånMohd
Vid05:07
Meddelande 2
WHAT ?????

Can you give me a good reason ?

I didnt get my food HOW IS THAT POSSIBLE ARE YOU STUPID OR WHAT ??????

Vid14:42
Meddelande 3
THE FOOD DIDNT GET DELIVERED, and i payed 455 kr. and your driver didnt come to my address I WANT MY MONEY thank you

Worst food delivery company. They dont honour their commitment. Their website and their customer service is useless and they better close this company instead of being in the business. I would give them zero star if there is an option. They dont have proper tracking / delivery option in Solna. They keep updating the delivery time with no clear indication on when the food will be delivered.

Delivery still not here 3 hours later. Had to go the restaurant to get the food myself. No clue where the original order is still cruising around. This is about the 3rd or 4th time I had a bad experience with Foodora, so that’s it now, absolutely never again!!!!!!

I accidently send 2 swish for the same order. It was a mistake. I cancelled the double order after one minute, got only one delivery and FOODORA REFUSE TO PAY ME BACK my SEK 490.- This is nothing but FRAUD! Very disappointed!! Will never buy from Foodora again! 😡

We placed an order and waited for several hours, but it never arrived. Customer support refused to give us a refund, so we were left with no food and no money.

Absolutely ridiculous service. I hope they put our money towards getting their heads checked.

UPDATE: What a circus. After Foodora publicly asked me to contact their customer service again, I did exactly that. Their response? No refund or compensation will be provided.
I paid for an order that was never delivered. So what exactly did I pay for? How is it acceptable to take payment for a service that was never provided and then refuse to return the money?
Customer support gives no clear explanation, just repeats the same scripted responses and closes the chat.

Absolutely terrible service. I would never recommend Foodora to anyone.

The driver left our gate open and our dog got out. Luckily, he was fine but very frightened. We contacted Foodora who said they took this seriously and would investigate. A week later we received a case closed auto reply. I’m disgusted by this. Our dog is very nervous and he was over reactive for days afterwards.

I did give an order at 29.07.2026 at 13.55 and received it at 14.50. It was from MC Donald's. However when I received my package I opened it and saw that my drink was spilled my burger was messy and cold, I paid extra money for sauces but my sauces were missing and I paid extra money again for my nuggets they need to be 20 pieces but they were less. So I went really angry because what did I paid money? For eating nothing? After a few hours later I was throwing up in my bathroom, since I ate the order that was missing half of its content from the package . Later I go to the customer help center. No one answered me I write them again and again again. They said that they will look into it. After one hour I received a message they said that there is too many request coming from my side so they are unable to make a refund for empty package food. This is my order number #ytlz-2631-vdjm. I will report this app and the brand to the European Court of Human Rights. Since Foodora is not helping me and accussing me for opening a many request.

Cancelled meal 30 min after it should have been delivered. Actually cancelled while chatting with customer service.

Shit service, or I'd rather call it no service...!! Lying customer service, and taking your money,without getting what you paid for...!!

The customer service is horrible. They act nice the first time, but then any problem you encounter they don't resolve. I have had issues with wrong items, items missing etc. The last order was my last ever. An item was unavailable and the store substituted it with another, completely different product without asking me. I tried contacting both the store and foodora, but no one replied. Foodora options for cancellng my order or changing it were unavailable. Only after the delivery could I contact them through the chat. They had their classic attitude of "we care and we understand" but without actively doing anything about the problem. All I asked was a refund of 6€ for a product I would not be able to consume due to a mistake on their end. It could have been easily resolved...

I orderd a meal for myself after a long day of work, the app said it would take 15-20 minutes… After 1,5 hours a knock on the door was heard, the guy handed me a wet bag and ran back to the car. The bag imediatly brust and all the food was wet and ruined because the drink was put in the bag upside down. After the bag burst I took pictures and reported it, the agent was unclear and rude. He said I would be given a refund but later changed his mind and didn’t answer my questions and shut down the chat. Worst experience with a business in my life, 0/10 will never order from here again.

Customer service is always bad , not solving anything deliver is are slow lots of issues with that

I made an order, and the food got delayed 4-5 times. The order was given at 13:08, and once the app wrote it was delayed to 14:40. I called the restaurant. They said my food was ready a long time ago, and no one from Foodora came and picked it up. The Foodora app has no chat function. The number I called was a digital robot. Therefore, I sent an email to Foodora to ask for a refund for the full price, because since the food was not coming, I made a new order from another fast food place, which meant an additional cost for me. at around 15:00 o`clock both of the food orders got delivered. The Foodora support refused to refund me, although this is their mistake. I have now closed the app. They never help, and they charge a lot. I have persuaded another friend as well, who deleted his account as I did. They lost 2 customers. I recommend people NOT to use Foodora!

FOODORA - Never trust this application! You pay for the order, the service never arrives, and the company does not issue a refund. Ultimately, the customer pays, does not receive the order and never receives a refund. NEVER TRUST THEM! I have made a complaint through the app and they have not resolved it.

I found out foodora double charged me a few weeks back when they run their scam with ”limited price drops” and cancelled my order because it wasn’t the most profitable for them.

When contacting the customer service they came up with several explanations. All from late charge to hackers but they also said they couldn’t find the order in their system but still recommended me to change my password to avoid similar things in the future.

No accountability and this leads me to think they do this on a regular basis and scam you with charging extra when they think you won’t notice. Watch out this company is really suspicious (especially nowadays)!

I have been ordering food with Foodora for years. Last time I ordered food, got a totally wrong food delivered late. Contacted the restaurant, they said it’s foodora I need to contact. After chatting with 5-6 different agent. I didn’t nor revived an answer why don’t I get compensation, I have never complained to Foodora and never have received any compensations before.

After talking to many agents at Foodoras customer service. I didn’t nor help. Evey agent wrote the same text, meaning they all used to copy and pest the same text. Without hearing my issue or understanding. At the end they used to end the chat.

Absolute rubbish service. The food is always cold and the staff are overworked. The working conditions seem to be out of this world. Foodora customer service is in India.

This was my first order with Foodora, and I only used the app because I currently have a newborn at home and needed a simple delivery to make life easier during postpartum recovery.

I ordered one specific product — 6 units of the exact same brand — because that specific product mattered to me. Instead, the store changed both the brand and quantity without asking for my consent first. That completely broke the trust in the platform.

I first tried contacting Foodora support and received no help. While the driver was still at the store, I messaged him directly through the app explaining that the order was wrong and asking him not to come with it. The order was canceled before delivery, and I never received the products.

Even so, Foodora refused to refund me, saying this is simply their policy.

As a consumer in Sweden, this feels completely misaligned with Swedish consumer protection principles. Under Swedish and EU consumer law, consumers have the right to receive what was actually agreed upon, especially in distance purchases. Charging someone for products they never received — after unauthorized substitutions were made without consent — is unacceptable.

Very disappointing first experience.