PostNord Sverige AB Reviews 

I think I've had my weirdest interaction with PostNord by far with this parcel. Obviously, PostNord has always been absolutely useless but this takes the cake.
I got no notification about my parcel being available for pick up at the distribution center, not that it should have been there in the first place since I always pay for home delivery. But then they send me a written reminder in the post. This arrives on the last day that I can pick up the parcel before it is returned. But since I came home at 17:30, the distribution center had already closed. When I went down there to ask about it, I was told that the reminder had been written over a week ago which means that it took them a week to deliver the reminder. They don't know where the parcel is, they can't track it, they can't check the delivery number so I can check what it was, they can't check the return and to top it all off, they made all of this my problem... Absolutely awful. Which I could opt out of PostNord for all my deliveries.

This is postnord chat at 10.19
You are placed in queue. An agent will respond at around 13:48. More information can be typed in the chat for faster help once an agent is handling the chat.

Typed and typed nothing happen, absolutely and totally useless chat ls not a chat is meddsgr sender nothing else

Postnord at Kocksgatan 13 in Stockholm sucks. They received my package from Amazon and wouldn't give it to me despite finding it and checking my US ID and phone email showing the package had arrived and my name, etc. Don't use them as a pickup point. Don't give them your business.

I really don't understand why simple deliveries can be made so complicated it's not like they are the FBI or the CIA it's a simple Postal Service get it together PostNord you're failing terribly I will not use this services ever again absurd

Im laughing at all of these reviews. Literally one of the best if not the best services ive ever used. Ive ordered multiple things ranging from huge items to smaller items in different price ranges and ALL OF THEM ARRIVED ON THE ESTIMATED TIME. I don't get all of these hate reviews on their company when in reality its amazing. Most people usually joke and say its very shitty and everything but ive had no bad experience with them whatsoever.

I guess the only thing I haven't experienced is the customer service, But that doesn't mean I can't trust "Postnord" and their work, Its wonderful. And lastly I wanna add the amount of options of the locations. It is genuinely insane how many places it delivers to in my experience (Sweden).

Well i had a delivery of a package into one of these postboxes were you should use an app, there was some issues with that app so i called Post Nord, and they said they will move the package to a delivery center, usually a convenient store, i said yes, this was done 14th July 08:20 in the morning , the convenient store is ca 400M aways from the postboxes, first delivery note said deliver on the 15th , now at the afternnon on the 15th got a new delivery notification saying 16th. 400M 2 days to deliver a package!!!!!!!!!!!!!!!!!!!!!

Horrible experience. They were supposed to deliver a high priority letter with sensitive documents with signature upon arrival as part of an international service. After more than a month waiting for a final reply, and after asking me for more and more info, they come back saying it was delivered. Same info I got from the website which triggered me to contact them. They helpfully added that if not received, file a complain with the original carrier when they were the ones supposed to deliver it. No proof of signature or nothing as such has been provided. Extremely disappointed, and such a waste of time.

Package was damaged on the outside but inside was fine but even still the package said FRAGILE HANDLE WITH CARE and they did not do that also they sent to the completely wrong shipping address and changed the information thiss is the worst experience ive had with postnord sorry to say but atleast the package arrived

Postnord charge me 135 sek duty for a book that cost only 350 sek from Anazon uk. That's crazy amount of duty and I still haven't received my book. It's just highway robbery, period.

Absolutely the worst shipping company I’ve ever used.

This is not my first bad experience with PostNord. They previously lost one of my packages, and now they returned an urgent shipment after four days because it contained a small item they didn’t classify as important document because it wasn’t paper 🤦‍♀️ . A complete waste of time and money.

Their customer service is just as bad. The chat puts you in a “queue,” but once you finally reach an agent, they’re clearly handling multiple conversations at once. A question that should take 30 seconds ends up taking 20 minutes because you’re constantly left waiting between replies.

Unreliable deliveries, terrible customer support, and zero confidence that your shipment will arrive. I’ll never use PostNord again. They’re only alive because they’re funded by the gov

Company denied package for travel (Completely fine, it was the wrong type) but then they want the recipient to pick it up?? How?? The sender is meant to pickup and resend.

Now the package is trapped for a month. Extremely poor customer service

Probably the worst logistics company in the world. Have never gotten my packages delivered. Happened again today! They lie about the reason they could not deliver the packages. Always the same lie, could not get in and they could not reach me. I have given them clear instructions and a phonenumber to call. Avoid at all cost.

Update the PostNörd app to support two-way communication and live tracking!

I wonder how many deliveries fail because they don't make an effort to reach the recipient. They have ONE number that their drivers use to call recipients. If you can't answer, you won't get the delivery. No matter how big your delivery is. If you call back the number, you'll get to a central customer service that can't do anything.

On other deliveries, e.g. Bring, you can track it live and get an estimated delivery time.
MUCH MUCH better!

Often claims to have tried to deliver packages when they just pretend to.

Also unreasonable fees for handling imports.

Always force lodging parcels into my damn mailbox blocking it and completely ignoring me when i try to contact them. Worst postage bussiness to ever touch this planet.

Very bad service. I send a letter to portugal as recommended letter on 5 june 2026. And it is still on transportation. I registered a complain and they are doing nothing about it. The documents in the letter was very important and if I need to bring the document it will take again almost 2 months before I can send it again. Very unprofessional of Postnord

PostNord are the worst in Europe. They delivered my package to the wrong place. They put my mail into the wrong box twice last month.

I sent samples for 77,4 sek and was charged 100 sek for a paper invoice I did not ask for. Beware when signing up as a B2B customer of Postnord. This 100 sek invoice fee is not disclosed upfront and shocking that they charged more than the actual delivery. I will never use their service again. Recommend DHL who are a lot cheaper and did not send an unsolicited paper invoice at extortionate price.

They changed the parcel locker for my package on the delivery day to the parcel locker the furthest away from my home, then I watched as the delivery driver failed to deliver my package to the parcel locker they chose as I happened to be there at the same time as them, then they lost my package and after a few calls they manage to re-find my package. It was then shipped to a service point, where they again failed to deliver it and again lost the package, it has been a week I am still waiting for my package.

If I could give a zero I would. Why is it that you give your phone number and doorcode in the Postnord app and then you sit and wait for a home delivery. But oh no, you get a message to say that they could not get in to your address because the door was locked and they couldn't get hold of you! I get this message 8 minutes after I have been at home waiting. This is the third time this has happened. What is wrong with your drivers??