Coop Reviews 

Texan style pizza,, un edible and for nearly a fiver,,good old coop,, charging mega prices for poor quality products

coop food on demand are employing couriers whos intellegence suffers greatly i had a problem with delivery yesterday and tnhought i couldnt possibly have a problem todat WRONG yet another idiot who cant follow instructions. im done i refuse to put up with it any longer

I ordered via Deliveroo two pack of sugar donuts to take with me with some friends, I ordered them about 7:30am, they were delivered about 30min later, however when I opened the bag to take the donuts out I could feel the donuts were hard and stale, I even open and took a bite and they were hard, dry and definitely not fresh at all, then I looked at the ‘use before date ‘ and to my surprise it said to be consumed before the 14th which is today and yet whoever packed them for my delivery never checked and sent something total inedible.
Disappointed ☹️

Terrible food! Just travel to a nice supermarket - convenience is absolutely not good!

Im not going to talk about my recent exprience i looked to see if there was any improvement to coop service. This doesn’t seem to be the case.
My mothers funeral a few years ago was a disaster and a overpriced one. If something doesn’t start improving cant see this lot surviving. My experience was very poor and i wouldnt touch em with a barge pole.

Horrible staff, closed the door on my face on arrival the shop closed at 10:00pm we arrived at 9:55pm, "Be quick" he said, while I was shopping he was following me around and telling me to hurry up. He was being blatantly inpatient and rude. Giving us dirty looks and makeing us hurry up. We left.on the dot 10:00PM and still looking at us from down the road. Not an enjoyable experience. Don't know the staffs name. But needs to be spoken to or FIRED. So Rude. Also the malteasers are stail and stuck to gether no Aircon in this shop AT ALL NOT HAPPY

Location:
LU73EL
90 Clarence road, Leighton buzzard

Filthy and staff are apathetic.

Popped in today. 3:25pm Bassnage Road, Halesowen. The pointless customer facing LED display was covered in dust. I told the til staff "This is filthy". The reply I got? A disinterested shrug.

Honestly, what culture have you lot got over there that the staff don't give a shit?

I’m 87 I’ve been with the COOP over 30 years. I’m sure with the same coop in Western Road Brighton. They have all have been marvellous and 100% helpful at all times. I’ve just opened an excellent bargain savings account with them last week. I’m indeed very happy to still be with them i hope to remain till the last day that I’m on this earth. BR

The Co-op online supermarket, like other supermarkets, has increased the cost of its ready meals by reducing the size of the actual meals. However, the Co-op's size reductions seem excessive, changing a reasonable-sized ready meal into a mere mini meal. The Co-op isn't particularly cheap, Bangs and Mash, for example, cost £4.10; now with smaller sausages, which is the same price as Waitrose! but without the associated quality. If the Co-op were interested in remaining competitive and retaining price control, it would be well advised to start with its online supermarket staff. My last four orders have required, frustratingly, texts requesting refunds because either items were missing, the wrong product was substituted, without authority, or most consistently, an unacceptable short use-by date(s). Until now I have been prepared to accept this inconvenience given that their ready meals are of a decent quality and have an excellent delivery service, but no longer! The notion of shrinkflation or price gouging is not a feature I readily associate with a company such as the Co-op, although stupidity is.

Had a shocking piece of customer service this morning at earlham road coop Norwich..first no one managed the tills so had find a member of staff who looked at me as if I was bothering her Iam a customer I thought she finally came to till no hello nothing…to finish I was chatting to her she then turned her head and was talking on a head Mike completely ignored me while I was in mid sentence so rude ..the time was about 9.15 this morning your staff need more training on customer service…shocking

Chedon Road delivery Taunton was awful, my baquette was squashed in half out of the bag, who knows if the delivery driver washed his handy poor service discusting

Don't think people realise this is a Swedish online retailer, not the terrible Co-Op in the UK who sells expired food products... who are getting off scot-free!

placed a click-and-collect order at the Co-op North Lane, Aldershot store on 7 February.

When I arrived, staff had not been informed that the online system had gone live and initially did not know how to process the order. Several items were priced higher online than on the shelf in store, an automatic substitution charge was applied, and I was charged for very poor-quality carrier bags.

I sent a detailed complaint to Co-op customer services on 7 February and have followed up twice, including an escalation. I have still not received any acknowledgement or response.

The most disappointing aspect is not the store issue itself, but the complete lack of response to a customer complaint.

Severely overcharged. The don’t issue receipts.
Extremely disappointed

Went into the store at 7:10 and there was NO STAFF on the floor- I shouted for 10 minutes asking to pay and knocked on both the warehouse door and staff room. I was unable to pay for my item at the self service. When a staff member finally showed up she told me I should have paid on the self service- no apology Given. The management need to be aware as anyone could have stolen anything during this time. When I tried to ring the co-op to discuss I was put to 3 separate departments with no success.

ITEM well out of date 9/6/25
Was told by customer service i would receive a link to my email
To send a pic. They are not interested at all
What do they get paid for
Very very poor done with the coop

A staff member called THEO keeps harassing me online the discord username is THEO he said he works for coops and he keeps being rude I just want him to blacklisted from all locations for being rude this is TERRIBLE customer service it is highly worth it he was playing a online game before I started to help play with him then he unfriended me and harassed me on discord theouoo is his username

The only grocery store wher personal does not answer when you say hi to them. WTF?

My coop card is recognised but will not apply the relevant discounts, so asked at counter what was going on. Was told to email the coop online and email which I have done twice now with no reply. My business is now taken elsewhere. Not even worth the one star.

I’m so tired of COOP for all the rotten inside vegetables I’ve bought at them.

I like some of their own products but I’ve really had it with their poor quality vegetables and will probably from now on never shop this at them ever again.

Tried cooking with vegetables bought 2 hours before I cut them open only to find out my dinner plans is once again destroyed.

Stay away until they learn and apologies for all ruined dinners!

Sadly (or luckily) there’s no way to upload the disgusting paprika and habaneros chilli I bought last time. That’s what you get when you try to support all your local businesses.